Profile
• With 16+ years of experience in the IT & Telecoms field including a decade experience in management roles at one of the largest wet/dry gas projects in Algeria, Joint-Ventures with British Petroleum, Sonatrach and Statoil (In-Salah Gas & In-Amenas Projects).
• High-level leadership skills as IT Team Manager for the Joint-Venture, with full responsibility for the performance and activities of a Service Desk and 2nd/3rd line support teams overseeing Desktop, Applications & Backoffice support along with third party support providers on complex service contracts.
• Processes-focused in managing the IT operations and services in accordance to ITIL best practices.
• Information Technology professional with special interests in Telecommunication systems and Network infrastructure technologies.
• Skilled in evaluating current and future technologies with ability to successfully interpret business needs.
• Demonstrated talent for providing strong leadership, team building and mentoring.
• Strong interpersonal and organisational skills.
• Proven analytical and problem resolution skills (Detail Oriented).
• Very Good Communication Skills in English (Native French & Arabic speaker).
• Ability to co-ordinate and support IT projects till implementation and operational handover.
• Monitoring & Appraisal of staff against agreed Performance Contract.
• Ability to quickly learn new skills, technologies and applications.
My current objective is to secure a professional IT management career position in a fast-paced and innovative technical environment where I can utilise the full range of my managerial and technical skills to contribute to the continued success of a multinational company.
Education/Qualifications/Training
• IT Engineer (Bac + 5 years) – 1991/1996
Setif University, Algeria.
• Common core technology – 1987/1991
Constantine University, Algeria.
• Baccalaureate degree in IT – 1984/1987
Constantine High School, Algeria.
PROFESSIONAL TRAINING
• Contracts Management. Learning Tree International Paris 2012.
• Project Building and Estimating. Learning Tree International London. 2011.
• Project Management: Skills for Success. Learning Tree International Paris. 2010.
• Conduct an Interview. Cesi Algiers. 2010.
• Managing Performance. Learning Tree International London. 2009.
• iTil Practitioner. Learning Tree International Paris. 2008.
• Leadership. Cesi Algiers. 2008.
• iTil Foundation. Learning Tree International. London 2007.
• Leadership Skills. Learning Tree International London. 2006.
• Management Skills. Learning Tree International London. 2005.
• Microsoft Windows 2000. Logitel Algiers. 2004.
• BCRAN (Building Cisco Remote Access Networks) WebCom Algiers 2003.
• ICND (Interconnecting Cisco Network Devices) WebCom Algiers 2002.
CERTIFICATIONS
• iTil Practitioner Examination (SDIPM). Learning Tree International. London 2008.
• iTil Foundation Examination. Learning Tree International. London 2007.
TECHNICAL SKILLS
• Operating Systems: All Windows versions.
• Mail Clients: IBM Lotus Notes, Microsoft Outlook.
• Microsoft Applications & Services: SharePoint, Office 2003 and above, Visio, Project, SMS 2003, Active Directory.
• Ticketing systems: BMC Service Desk Express, LBE Web Helpdesk.
• System monitoring and Cloud computing: Applications Manager & OPManager. Citrix.
• Business Applications: IBM Maximo, Synergi, PTS/POB, WASP, RSA SecurID.
• Programming Languages: Pascal, Delphi, Ingres, SQL, Crystal Reports, Business Objects.
Career Summary
IT SERVICE SUPPORT MANAGER
2007 TO PRESENT
Joint-Venture British Petroleum-Sonatrach-Statoil.
Hassi Messaoud. Algeria.
• Managing a team Size of 28 IT engineers (Algerians & Expats) overseeing IT support for 2000+ end users for maintaining and troubleshooting Business Applications, Backoffice infrastructure and areas of Desktop Support at In-Salah gas & In-Amenas projects.
• Managing standard OPEX and CAPEX expenditures.
• Financial authorities: 500,000.00 USD (Purchase Requests / Invoices Approval).
• Contract Account Manager (CAM) for all Licenses / Services contracts related to IT Department.
• Management of remote IT engineers (In-Amenas, In-Salah, Hassi Moumen, Manilla, Sharjah, London).
• Planning and implementing the Disaster Recovery plans and define the roles and responsibilities related to DR testing.
• Ensuring that service delivery takes place based on the Service level agreements.
• Ensuring Prompt communication to users in case of any major planned/unplanned interruption of IT & Telecoms services.
• Monitoring of project requirements, work statements, budgets, schedules and risk management plans.
• Conducted Interview sessions, Developed Personal Development Plans. , and Implemented staff training plans.
• Effective interaction with Operations, Supply Chain, Finance, Drilling & Sub-Surface …
• Acted as liaison between Service Support Department and several third party vendors and partners.
• Provided technical support and problem resolution strategies for customers
• Implemented new techniques and process improvements that increase productivity and lower costs.
• Presentation of technical plans and progress reports to senior executives.
• Purchasing and inventory of IT equipment and collaborating with multiple vendors.
• Software inventory management and licenses true-up process.
• Process Improvement, Policy Development and Target Achievement.
IT & TELECOMS D3 SITE MANAGER
2005 TO 2007
Joint-Venture British Petroleum-Sonatrach-Statoil.
Krechba, In-Salah. Algeria.
• Supervised an eight person team of engineers overseeing IT and Telecoms technical support for 800+ end users in a 4+ geographical sites supporting daily field operations.
• Supervisory responsibilities included initiating and implementing solutions to successfully improve company efficiency and customer satisfaction through daily review of SLA reports and effective team performance.
• Maximized employee productivity and performance to achieve corporate goals and objectives in compliance with company HSE policies.
• Conducted daily staff meetings to review and discuss Service Desk reports and resolution methods to provide on time resolution.
IT DESKTOP SUPPORT ENGINEER –
2004 TO 2005
Joint-Venture British Petroleum-Sonatrach.
Hassi Messaoud & Krechba. Algeria.
• Managed user accounts in Active Directory.
• Maintenance of PCs, laptops, and Printers.
• Supported and maintained backups.
• Customer facing role by providing 1st and 2nd line support to Telecoms & Applications systems.
• Maintenance of Audio & Video Conferencing equipment.
• Maintenance of Entertainment equipment.
• Perform PABX admin tasks (setup automatic call distribution groups, class of service…etc)
• Follow ITC operational processes: Change, problem, incident and asset management.
• Own, analyse and rectify identified problems in a professional and timely manner. Escalating and working closely with other support personnel when rectifying complex problems.
• Provide inputs and support to project related work.
• Assist in developing risk assessments.
IT & TELECOMS ENGINEER
1999 TO 2004
Sonelgaz. Constantine. Algeria.
• Network Administration (Windows NT4, 2000 Server).
• Programming (CA-OpenRoad, CA-OpenIngres, Crystal Reports).
• SCADA Project (automation of low/medium voltage networks).
• Lotus Notes/Domino Administration.
