Profile
Senior Learning & Performance Executive
An energetic and motivated high potential Learning & Development Executive; Business Management (MSc) and Engineering qualified, with over 25 years of distinguished performance within Research & Development; Education; Recruitment; Learning & Development and Engineering; both within commercial and public sectors, in The UK and Globally
Achievements
• Director level executive in charge of key client accounts and business development for Engineering Compliance Consultancy and training in partnership with blue chip organisations in the UK and globally
• Spearheaded and project managed a commercially funded global learning & development partnership initiative in The Middle East; introduced and developed new revenue streams both in the UK and Globally; taking conception to commissioned end product services within The GCC, generating profit related revenue within 7 months
• Creation and project management of a public funded international Petroleum training initiative; the technical writing of an Engineering Programme in partnership with Teesside University
• Creation of an E-Learning platform using UK program content and certification, adapted for the Middle East market, commercially funded
• From conception to Independent School status within 2 years; Head of a not for Profit organisation; facilitating Work Based soft skills training within main stream education Sectors; in partnership Public Schools across the UK; offering Ofsted inspected Blended Learning and Apprenticeships nationwide; successfully submitting bids through SFA/NRF funds and joint bid tenders in partnership with local education authorities and schools
Skills
• Vast top-level business development procurement expertise
• Impeccable punctuality
• Customer Intelligence experience: Capture, Measure, Analyse and Act
• Vast experience of identifying and capitalising on commercial and public funded opportunities
• Networking and negotiating at all levels
• Senior Stakeholder Contract Account Management
• Plan, develop and implement all aspects of operational management and development to achieve organisational performance plans within agreed budgets and timescales
• Inspirational leader and motivator
• Excellent communication and presentation skills, with great networking ability and Chair capability
• Strong financial skills and commercial acumen
• Talent Development of high-performing teams and L&D measures (KPIs)
• Expertise in Business Development of traded services through continuous improvement and change management
• Experience of driving service improvement as well as sales and business development
• A track record of developing service products to new markets
• A track record of successful sales and marketing achievements
• Performance Analysis and Development of Learning Management Systems
• Curriculum Design and Development (CDD)
Career History
First Source International Ltd
Present
Head of Training
Firstsource Solutions is a leading business process outsourcing (BPO) organization with proven and extensive service expertise for business–to-consumer (B-2-C) industries, including financial services, telecoms, healthcare and utilities.
Firstsource employs over 30,000 people worldwide, with 36 world-class delivery centres across the globe in India, UK, USA, and the Philippines. Firstsource offers its clients proven domain expertise, operational excellence and the highest security standards.
As Head of Training responsible for the identification, design, delivery and evaluation of the training to assist with the development needs of the business, with a strong focus on Leadership and Management training.
Since joining the organization, responsible for new work stream; Financial Services; FCA, FSCS and Royal Bank of Scotland – from design to deliver across the business.
Key Accountabilities:
• Research, develop, and write development courses to support the development of all employees. To include talent management, leadership development and support staff training.
• Deliver training to senior management, operations and all support functions.
• Stay informed as to relevant skill and qualifications levels required by staff for effective performance and circulate the requirements and relevant information to the organisation as appropriate.
• Produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary. Introduce improvements as appropriate.
• Take part in annual projects aimed at continual improvement of L&D in the business
• Manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
• Monitor and report on activities, costs, performance, etc, as required.
• Manage personal time and prioritise tasks to meet and exceed defined targets
• Manage training MIS and training feedback
• Conduct train the trainer programmes
• Ensure compliance to service levels by regular quality checks and reviews.
Develop Training Limited (6 Month Contract)
June 2014 – Dec 2014
General Manager – Head of Training & Business Development
The General Manager at Develop Training; operational management and business development of a high end Engineering technical compliance training organization, with locations throughout the UK; with a strong focus on Leadership and Middle Management training; servicing blue chip organisations and Government Bodies; such as MOD, NHS, British Gas, National Grid, BT, Babcock, Carillion and Serco on a commercial or public funded basis.
Ensure that all training material and delivery staff meet both the internal quality criteria, but more importantly, meet the Awarding Body and organizations strategy and criteria specifications and outcomes; heavily involved with the development and working relationship with awarding bodies such as BTEC, C&G, EAL and The National Apprenticeship Scheme.
Plan, develop and implement all aspects of operational management and development to achieve organisational performance plans within agreed budgets and timescales
Ensure that all operational policies are consistent with the Develop Business Strategy ensuring the retention of all profitable customers
Support and guide implementation of corporate strategies across the company to ensure that portfolio management processes are adopted, adapted and applied
Optimize divisional and business profitability to deliver sustainable growth in the short, medium and long-term, working with the CEO to create and offer innovative solutions to customers
Establish, in conjunction with the Sales and Marketing Director, commercial parameters for all contract tenders and other business proposals that deliver acceptable returns as defined by the Develop Business Strategy
Maintain the quality of all training services versus both customer requirements and our major competitors, to ensure that the quality of training provided remains relevant to existing and emerging customer requirements
Ensure that all Divisional activities meet, and integrate with, organisation requirements for Quality Management, Health and Safety, legal requirements, Environmental Policies and the general duty of care
MC2 Technical Contracting Services Group (Recruitment)
June 2012 – May 2014
Managing Director – International Development
PX International – (MC2 Corporate Partnership)
Vice President – International Development (MENA Region)
Ensure that all operational policies are consistent with the MC2 Business Strategy ensuring the retention of all profitable customers both within the training and Recruitment Departments.
Support and guide implementation of corporate strategies across the company to ensure that portfolio management processes are adopted, adapted and applied
Establish, in conjunction with the Sales and Marketing Director, commercial parameters for all contract tenders and other business proposals that deliver acceptable returns as defined by the Business Strategy
Maintain the quality of all training services versus both customer requirements and our major competitors, to ensure that the quality of training provided remains relevant to existing and emerging customer requirements, whilst adhering to Governing and Awarding Body criteria, guidelines and outcomes.
Responsible for the successful submission of Prime sub contractor with Colleges to The Skills Funding Agency; running back to work and Apprenticeship programs nationally
Creation, project management and delivery of E-Learning content and training materials within Oil & Gas, Power, Engineering, Utilities and Construction with UK/GCC organizations; working alongside organisations globally, such as AKER Solutions; PX International, Aggreko, PetroSA, PetroNAS and The N.O.C (Libya), whilst consulting in College lead Oil & Gas Programs in the UK and MENA Regions
With ultimate accountability for the training quality, ensuring that high standards are maintained, whilst satisfying the requirements of OfSted, SFA and other funding bodies and audit institutions
Ensure that all Divisional activities meet, and integrate with, organisation requirements for Quality Management (ISO9000/BSI), Health and Safety, legal requirements, Environmental Policies and the general duty of care
7KS Ltd
Aug 2004 – May 2012
Head Of Training (Director) Operations And Business Development
Part of a Government funded initiative; cluster of Training Academies, in partnership with Charities, Schools, Colleges and Government funded organizations addressing The NEET’s Agenda and Youth Unemployment Nationally.
As part of UK Youth; 7KS successfully helped to grow a cluster of 6 Academies across England; Ofsted Inspected Independent Schools; audited independently by The LEA and Teesside University; responsible for Dual Registration of SEN and LAC across the Boroughs.
A mixture of full time placement; work placement and core academia offers a blend of vocational; functional, outreach home/care study; offering personalized academic learning to 11 – 18 year olds; placing their well being at the forefront of their PEP.
A post 16/18 tracking and mentoring system offered support and careers advice to all leavers; in partnership with Connexions; The LEA; Colleges and JobCentrePlus.
Responsible for owning ‘the Academy way’ of training and how we should develop to be delivering best in class learning interventions.
This included ultimate accountability for our teaching/training quality; ensuring that we maintained consistently high standards – and satisfied the requirements of OfSted, SFA and other funding bodies and audit institutions; whilst working closely with Awarding Bodies such as; ECITB, C&G; EAL; IOSH, NOCN, Asdan and EDEXCEL to create bespoke personalized programs; addressing SEN learning plans.
Seeking best practice at all times, understanding its potential applications within the Academies and taking responsibility to drive this across the entire operation.
Ability to assess potential capabilities of the student; working with schools and families/carers to formalize a personalized learning plan; offering academic and functional opportunities; blended learning that fits the individual.
Drive development to retain best people – across all functions within the Academies
Understand how to create effective returns from people development initiatives and the benefit to an overarching strategy, teach the trainer and sharing best practice.
Align Academy strategy to School Inclusion strategy’ in most cases; retention and not exclusion.
Responsibility for framework and apprenticeship development across the Academy portfolio.
Ultimate responsibility for Government Funding, both in terms of compliance and maximising funding opportunities for all.
Responsibility for the Administration support function in the Centralised team to provide excellence for the Academy delivery team, customers and outreach delivery.
BEHAVIOUR and ANGER MANAGEMENT CONSULTANT
2007 – 2011
TEESSIDE UNIVERSITY
Nov 2011 – Present
Part time Business lecturer and Supervisor and Engineering technical consultant and author
EPIGEM Ltd/ICI Wilton – Engineering Projects Manager
1996 – 2004
(Scientific Engineering Research)
The writing of quality procedures, project strategies and the generation of planning schedules allowing accurate co-ordination of resource management
Head of Health & Safety Quality Management Systems
Generated Statistical data for visual impact, using Microsoft Excel, Microsoft Project Manager; Oracle; Prince 2 and Microsoft PowerPoint
Responsible for the running of engineering research projects and all associated planning
Specify, plan, co-ordinate and supervise work of internal and external consultants, equipment suppliers and specialist contractors to ensure that objectives and schedules are achieved on time and within budget
Advise associates on process improvement options for future cost effective measures and recommend strategy consistent with evolving business opportunities
Produce project status report, outlining recommendations and make regular presentations on project status. The job requires a multidisciplinary approach to problem solving
Royal Navy – SENIOR ENGINEERING MANAGER
Feb 1984 – April 1996
Qualifications
MASTERS DEGREE IN BUSINESS MANAGEMENT (MSc) 2014
ADULT TEACHING CERTIFICATE – (CITY & GUILDS 7307) 2003
HIGHER NATIONAL DIPLOMA IN BUSINESS MANAGEMENT STUDIES 2002
IEE WIRING REGULATIONS – 16th EDITION (BS 7671) 2000
IEE INSPECTION AND TESTING OF ELECTRCAL EQUIPMENT 2000
IEE PORTABLE APPLIANCE TESTING 2000
HIGHER NATIONAL CERTIFICATE IN BUSINESS MANAGEMENT 1999
HIGHER NATIONAL CERTIFICATE – Electrical/Electronic ENGINEERING (H.N.C) 1995
CERTIFICATE IN HEALTH AND SAFETY (N.E.B.O.S.H.) 1995
MECHANICAL/ELECTRICAL ENGINEERING (CITY & GUILDS Level 1–3) 1985
