Experience
Business Relationship Manager , Europe Region at Tata Consultancy Services
Feb 2015 – Present,
Paris, France
I own the overall operations and relationship from an end-to-end perspective for the Europe region.
As an end-to-end owner, I own the
Currently I am also working two large initiatives
.
Delivery Leader , AME Region at Tata Consultancy Services
February 2014 – January 2014,
Bangalore, India
As a delivery leader for the account, I am responsible for the overall customer relationship management, strategic planning, managing the team, ensuring quality delivery, managing operations on the floor and overall P&L. I have taken some key steps to bring in stability in this account. I am mentioning few below
Operations Lead and Program Manager at Tata Consultancy Services
August 2012 – January 2014,
Bangalore, India
As an operations lead, I am responsible for ensuring compliance around processes, monitoring the financials of the account, streamlining the current processes and ensuring hygiene around these processes. Dedicated focus on decreasing attrition by improving employee engagement, improving the operations rigor on the floor by creating and monitoring key operational metrics on a weekly basis, setting up a new hire induction program to ensure all the new hires are going through proper induction and training program to get ready to delivery projects on the floor after the training is over, ensuring knowledge transfer sessions like symposiums and best practice sessions are held to improve the overall team competency.
As a program manager, I am responsible for bringing stability of one of the newly formed key sub-account by focusing few key work-streams like recruitment, learning and development, measurement and monitoring of various health parameters and driving towards execution excellence.
BRM and Delivery Manager at Tata Consultancy Services
March 2009 – August 2012
Dallas, TX, USA
I am responsible for the overall P&L of the account (revenue growth and bottom line management), prepare business plan and submitting to senior management, perform toll-gate reviews at specific interval to analyze the gap between actuals and the business plan projection and prepare action plans accordingly, exploring new potential opportunities of growth and working with stake-holders to turn them to engagements, prepare proposals and statement of work and participate effectively in various contract negotiations with interested parties, perform needs-based issue and situational assessments to improve operational efficiency, cost reductions, and ensure end-user satisfaction, develop and modify project plan to aid in efficient operations and plan execution, delegating important tasks and assignments while performing periodic team appraisals.
Account Manager and Technical Lead at Tata Consultancy Services
March 2008 – February 2009
Noida, India
As an account manager, I am responsible for the P&L of the account, ensuring the timely submission of invoices, monitoring of all the on-going projects and programs in the account, acting as a liaison between support staff, senior management, and customers to maintain a high-quality client relationship, performing appraisal of the team, recruitment of new candidates, reporting to senior management etc.
As a technical lead, I am responsible for ensuring that the projects running in the delivery center do get all kind of technical support especially in the Microsoft Technologies, evaluating new software/versions of existing software, providing guidance to project team on the technical queries, reviewing the architecture of the projects etc.
Project Manager and PMO at Tata Consultancy Services
March 2007 – March 2008
Noida, India
As a project manager, I am responsible for the managing end-to-end execution of a project for one of the GE businesses. The objective of the project was to migrate one of the business critical application from Microsoft ASP to Microsoft ASP.Net technology.
As a PMO, I am responsible for consolidating and reporting various financial and non-financial metrics of the account to the TCS North India Leadership team.
Project Leader and Technical Lead at Tata Consultancy Services
February 2006 – March 2007
Noida, India
As a project leader, I am responsible for leading one of the large maintenance projects. My job is to ensure that all the support and maintenance tickets are resolved within the applicable SLAs, allocating the tasks to team, perform team appraisal, participate in requirement gathering sessions with users, presenting the project status report to customer and TCS leadership etc.
As a technical lead, I am responsible for ensuring that the projects running in the delivery center get all kind of technical support especially in the Microsoft Technologies, evaluating new software/versions of existing software, providing guidance to project team on the technical queries, reviewing the architecture of the projects etc.
Project Manager and Technical Lead at Tata Consultancy Services
June 2005 – January 2006
Addison, TX, USA
I am the project leader for this VB to ASP.Net migration project. The objective of this project is to migrate an application from Visual Basic 6.0 to ASP.Net. From management perspective, my job is to ensure that the application migration is happening as per the schedule and provide periodic status update to customer.
From technical side, I am responsible for developing a POC, reviewing the architecture, designing and developing critical common components.
Project Leader and Technical Lead at Tata Consultancy Services
October 2004 – May 2005
Noida, India
I am responsible for collecting requirement, passing them onto offshore team, allocating task to onshore team, developing some of the critical screens / modules, reviewing the deliverable received from offshore, providing UAT support.
Apart from this, I am also responsible for suggesting customer on various new features available and can be implemented.
Onsite Coordinator / Technical Lead at Tata Consultancy Services
March 2004 – October 2004
Addison, TX, USA
I am responsible for collecting requirement, passing them onto offshore team, developing some o the critical screens / modules, reviewing the deliverable received from offshore, providing UAT support and working with shared service team in deploying the code in production.
Apart from this, I am also responsible for suggesting customer on various new features available and can be implemented.
Onsite Coordinator at Tata Consultancy Services
January 2001 – February 2004
Addison, TX, USA
I am responsible for collecting requirement, passing them onto offshore team, developing some of the critical screens / modules, reviewing the deliverable received from offshore, providing UAT support and working with shared service team in deploying the code in production.
Software Developer at Tata Consultancy Services
July 1999 – December 2000
Mumbai, India
I am responsible for developing screens in Microsoft Visual Basic, performing unit testing and delivering the code to project leader for further testing.
Technical Skills
Technology / Language : Microsoft MVC (Razor Engine), ASP.Net 4.0 ,3.0, 2.0, 1.1 , Silverlight 4.0 and 3.0, Web Parts, HTML,DHTML,VB Scripts and Java Scripts, VB.Net, C#.Net, Visual Basic 6.0, Oracle PL/SQL, Informatica , Android
Database : Oracle 10g, 9i, 8i, Microsoft SQL Server 2005, Microsoft Access
Tools : Visual Studio 2010, 2005 and 2003, Visual Source Safe, Microsoft Project Plan, TOAD, PL/SQL Developer, Visio 2000, Map Info, Google Maps, APYCOM Menu, Farpoint grid Control for windows, Farpoint grid control for web forms
Education Summary
Utkal University
1999, Bachelor’s Degree – Engineering (Major – Electrical Engineering)
Certifications
Training
Revenue Storm • Six Sigma • Project Management Professional • Negotiation Skills • PCMM • CMM and CMMI Training • Data Communications and Networking • Software Development Process • Requirements Engineering • System Design Overview • Systems Engineering • Software Maintenance • Testing & De-Bugging • Documentation • QMS & ISO • QA & QC Activities (Review, Walkthrough, & Inspection) • Effective Working in Teams • Effective Technical Writing • Effective Presentation • Smart Hiring • Working Across Cultural Boundaries • Cross Culture • Sharpening Customer Focus • Project Managers Workshop • Trailblazers • Power Messaging • Program Management • Smart Manager
