Profile
I am a conscientious, hardworking, self disciplined person who has empathy towards others. I have over 10 years experience within the sales field, 5 of those years within the recruitment industry.
I am reliable and dependable have excellent communication and listening skills and take pride in what I do, striving for excellence at all times.
I thrive on new challenges and I am methodical in my approach to achieving tasks and objectives.
I joined Cordant Care 5 years ago, as a Trainee Recruitment Consultant. 2 years in I was the most lucrative member of staff throughout all 14 Branches billing over £8000 per week.
I secured multimillion pound contracts and trusted relationships through hard work, dedication and just being myself allowing my personality to shine through, creating new found friendships and trust.
Very quickly I was then promoted to a Temp Plan Manager where I recruited and developed a team of staff to enhance the business further.
I have recently gained an NVQ Level 5 in Business Management.
Career Summary
Cordant Care
March 2010-Present
Temp Plan Manager
Achieving and where possible over exceeding the annual profit budget of the “Temps team” managing and coaching the team to retain and develop existing customer relationships as well as driving the sales strategy to deliver new business
• To ensure the temps plan achieves both monthly and annual budgeted net profit
• To ensure the temps team is staffed to the budgeted headcount ensuring no vacancy is unfilled for more than 30 days and that 90% of planned headcount is retained over a year
• Client service rate – 95% plus
• To comply with policies and procedures – minimum 85% audit score
• To deliver training and development plans for all staff
• To deliver monthly targets and objectives to all staff , with daily and weekly reviews to ensure staff are achieve
• Year on year growth in revenues, margin and client base
• 100% compliance with current pricing policies/authorisation levels
• To complete a clear 1 year plan for business/team
• Clear and confident leadership
• To achieve all targets and objective
• Self development
• To demonstrate an open mind and a can do attitude
• To be approachable with staff team and management
• Business Development
March 2010-Present
Interim Manager/Senior Sales Consultant
• To work in accordance with the companies vision statement, policies and procedures and all relevant legislation.
• Overall management of the staff team developing skills through internal and external training programmes.
• To implement and manage the recruitment process.
• Facilitate the production of individual support plans, risk assessments, daily record keeping and to monitor the ongoing process and practice.
• Introducing new ways of working to compliment the service
• To understand and manage the budget so it is utilised efficiently.
• Schedule shifts, work patterns and training to ensure that the correct staffing levels are in place.
• To establish local relationships with external partners and to liaise and network to maintain these.
• To operate procedures for the Accounts, as controlled documents
• Performance against Client expectations
• All Names of key contacts, decision makers and influencers
• To establish seasonal trends and future opportunities
• To log and document all service reviews
• To enhance self development
• Sales and Business Development
• The effective development and management of accounts/Client Relationships
• Effectively selling working for Primetime/working for the Client
• To achieve 95% fill rate for all shifts generated
South Staffordshire Water PLC-Echo
May 2006-2008
Sales Consultant/ Verifier
• Oversee the on-going development & implementation of a person centred approach which incorporates current best practice and focuses upon the achievement of positive outcomes for clients.
• To achieve targeted sales and activity levels
• To exceed all key performance indicators as defined in my “Targets and Objectives”
• Operation of all service systems in line with the defined contract practice
• To increase client revenues year on year
• To identify new business opportunities through an existing client base
• To minimise voids to effectively maximize revenue
• To listen to Sales calls to ensure Consultants are following FSA Guidelines and the customer is being treated fairly
2004-2008
Cuba – Retail Store
Retail Assistant
• Greeting customers who enter the shop
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays.
Education & Qualifications
English Literature GCSE B
English Language GCSE C
Mathematics GCSE B
Religious studies GCSE D
Business Studies GCSE B
I am currently studying for an NVQ Level 5 in Business Management
