Highlights
• Over 15 years of experience in a variety of industries, in customer service, operations and sales roles
• Commercially and customer focussed
• Experience of expanding roles within an organisation, taking ownership of service delivery
• Responsibility for managing a team of engineers, co-ordinating workloads and maximising productivity and utilisation
• Flexible and focussed on process improvement and streamlining operations
• Vendor management, building supplier relationships, managing SLAs, budget and equipment requirements
• Hands on approach, site visits, customer engagement and team support
• Strong analytical and reporting skills, with a methodical project-led approach
• Solid IT skills, high standards and great attention to detail
Career Experience
May 2008 – Present Day
Service Administrator, London Pumps
London Pumps is one of the UK’s foremost pumping services companies whose staff have some 40 years’ experience in the provision of specialist support in the operation, installation, maintenance and repair of pumping equipment. The Company has a proven track record as a multi-service provider to both public and private sector customers of all types and sizes. We have a large team of engineers and subcontractors strategically located throughout the UK which enables us to provide national coverage.
Within my role here, I am responsible for
• Coordinating the 14 strong engineer’s day to day workload ensuring they have the equipment and parts required to carry out works that I am responsible for booking in with customers
• Supplying customers with risk and method statements and any relevant documents requested prior to the works being carried out
• Supplying quick response to emergency call outs and liaising with tanker companies to attend site when required
• Updating customers on the progress/completion of work and supplying reports and invoicing once complete
• Building strong customer relationships; managing incoming customer service requests and dealing with any complaints
I have also gained a fork lift license whilst working here.
May 2008 – Dec 2008
Bartender and Restaurant Server (P/T), Harvester Restaurant
Harvester is a family farmhouse-style restaurant chain with over 200 outlets in the United Kingdom.
I worked here part-time as a second job, whilst also in full-time employment. It gave me great insight into the hospitality industry and utilised my customer service skills.
Key responsibilities included:
• Serving the public
• Good customer service skills
• Cash handling
• Stock rotation and ordering
Nov 2007 – April 2008
Sales Executive, Town & Country Mobile Communications
Town & Country is a specialist business communications and telephony division; supplying public and corporate customers with mobile communication and data devices to suit their needs.
In this role I had the responsibility for both commercial and corporate customer sales and fulfilment. Therefore, I was dealing with both vendors and consumers on a daily basis. I had to meet sales quotas and work to targets in a low margin, high turnover, and commercially competitive marketplace.
Key responsibilities included:
• Building trust
• Encouraging repeat business
• Consistently hitting sales targets and KPI’s
June 1994 – Oct 2007
Sales Executive, ETC Communications
ETC Communications supply mobile and data devices to public and corporate users; Also providing full product support.
In this role I built the business up in partnership with my colleague. We started out with just two members of staff and then built this up into a profitable enterprise. Our endeavours increased the number of staff to over 25 employees, over a period of 10 years. My role evolved considerably over this period of time and being a small-business this allowed me to have a hands-on and varied role with multiple responsibilities to support the profitable running of the business.
Key responsibilities included:
• Building trust
• Encouraging repeat business
• Consistently hitting sales targets and meeting KPI’s
• Mentoring and on-boarding of new members of staff
• Training and standards
• Budget management
• Internal IT support
• Keeping web site up to date
Education
1992- 1994 Tomlinscote Sixth Form College:
1 ‘A’ Level and 1 ‘A/S’ Level
1988 – 1992 Tomlinscote School, Camberley, Surrey:
10 GCSE’s (Grades B – D), and a first class pass for I.T.
Miscellaneous
I am proficient using standard Microsoft Office® software e.g. Word, Excel, plus various internal database systems e.g. Protean and Job logic. I hold a full driving licence and can drive a fork lift truck.
About Me
I take pride in my work and strive to be the best I can, setting high personal standards and with a keen eye for detail. I work well within a team, or on my own. I am a flexible person and am happy to assist where I can outside of my job role, often responding to queries and supporting colleagues outside of my normal working hours. I like to be kept busy and work well under pressure. I am a practical person with keen ‘handyman’ skills to carry out various activities, having recently installed my own fully tiled bathroom suite.
Outside of work I like to go to the gym, walk my two dogs and carry out home improvements. I also am part of a golf society (although I have only ever managed to win the wooden spoon).
