Qualifications & Education
University of Birmingham-BA (Honours) Sociology
Degree Classification Awarded: 2:1 Graduated on 14 December 2011
University of Botswana- BA Humanities (4 semesters specialising in English, Sociology and Environmental Science)-Course not completed due to relocation to UK 05 May 2006
Blackheath Bluecoats Church of England School-London
General Certificate of Secondary Education 30 June 2003
7 GCSE’s at grades A-C including English (B) and Mathematics (B)
Career Summary
06 January 2014 to 30 June 2014
North West District Council, Maun Administration Authority
Project Officer-Poverty Eradication (Temporary)
Implementing, monitoring and evaluating poverty eradication projects
Assessment and training of beneficiaries for the poverty eradication program
Report writing for council committees and other government departments/ministries
Mobilizing communities through workshops and creating good working relationships with Village Development Committees, Chiefs, Councilors and Social Workers
Procurement and supply of equipment for projects eg Bakery, Fashion Design, Hair Salon and Catering
10 October 2010 to 05 February 2013
Sense- National Deaf Bblind and Rubella Association, UK
Support Worker
Providing general support that promotes independence and well being
Assisting people with disabilities to access education, employment opportunities and services within the community
Promoting equal opportunities for disabled people through advocacy and peer support
Observing and keeping up to date records of clients’ medical, psycho-social and dietary needs
03 September 2012 to 20 January 2013
Devon County Council
Social Work Resource Assistant-Temporary
Organising conferences for children under the care of the council so as to safeguard their rights and provide social safety nets
Providing an effective administration service within the social services departments
Preparing and distributing reports for social enquiry meetings
30 April 2012 to 23 July 2012
Devon County Council
Payroll Administrator-Temporary
Quality controlling documents and processing timesheets for payment
Supporting the Payroll & HR departments in achieving set business goals within the monthly deadlines. Software used includes Oracle Applications, HP TRIM and PRISM
Actively promoting the council’s HR services in line with policy and targets
05 June 2010 to 17 September 2010
University of Birmingham
Project Coordinator (Marquee and Airport Collection)-Temporary
Facilitating staff training and selecting team leaders
Putting together e-newsletters and cascading this to prospective students worldwide
Providing administrative support to the Director
Organising logistics for international students’ collection such as catering requirements, accommodation, airport transfer and orientation
04 March 2008 to 03 September 2008
National Express Group
Customer Service Executive: Bus Division
Investigating complaints and personal injury claims of transport customers
Communicating final written responses to customer’s complaints
Liaising with other departments to ensure an effective public relations by preventing escalation of complaints
05 February 2007 to 06 February 2008
National Express Group PLC
Customer Service Advisor: Coach Division
Maximizing sales opportunities through the selling of coach tickets, travel insurance, airport transfer, hotel and luggage services/products
Providing excellent customer service that exceeds customer expectations and promotes new business
Making reservations, processing credit and debit card payments
Achievement: Received the Role Model Award for Excellent Customer Service and Perfect Work Attendance
15 February 2005 to 10 May 2006
University of Botswana, Health and Wellness Centre
Health Promotion Assistant (Peer Educator)
Providing peer support in matters of social, economic and HIV/AIDS issues
Organising weekly health talks for the university community
Distributing health promotion material within the university campus
Facilitating talks with schools and the local community on social and health matters
03 August 2002 to 30 June 2003
McDonald’s Restaurant, London
Crew Member
Providing excellent customer service and ensuring that restaurants standards are maintained
Maximizing sales through the provision of information that promotes new products and services such as McDonald’s birthday parties
VOLUNTARY WORK EXPERIENCE
May 2004 to May 2004
Ministry of Health
Voluntary Project inoculating children in Orapa -Kick Polio Out of Africa Campaign
