Profile
I am an enthusiastic, hands-on IT professional with more than 10 years’ experience in support (2nd and 3rd line). I have a proven track record of managing and maintaining servers and desktops in LAN/WAN network infrastructures, and adopt a meticulous approach to ensure the smooth-running of business operations. Qualified to industry standards, I enjoy closely following the latest changes in technology and apply this to my duties wherever relevant.
Currently looking for a suitable Microsoft SQL position with an ambitious company or organisation.
Skills Summary
• Windows NT, XP, Vista, Windows 7, Windows 8, Windows 10, MAC OS
• LAN/WAN technology
• Windows Server 2003/2008/2012
• Active Directory and Exchange 2003/2007/2010
• MS Office 2003/2007/2010/2013
• Google Apps Management, Backup to the CLOUD solutions.
• DNS, DHCP, WLAN, VPN, VOIP
• Microsoft SQL 2012, 2014
• Citrix XenApp
• IT security experience including anti-virus, anti-spyware / malware, encryption deployment.
• Work well as part of a IT team and taking the lead when neccessary.
• Experience of problem resolution & quality assurance procedures.
• Able to communicate complex IT issues to suppliers and non-technical staff.
• Thrive in A Fast-paced Environment.
• Sound organisational and time-management skills.
Qualifications
2000 – Microsoft Certified Software Engineer (MCSE)
A+, N+, MCP, MCP+I
2005 – BSc Information Technology Management (18 modules completed),
ICDL (International Computer Driver’s License)
2014
EOH Internal Training
BESAccess & BioBESTime
BL2000 (Components)
BESAccess & Bio (Technical)
BL2000 (New Build)
S-QUBE (Components)
S-QUBE (New Build)
S-QUBE (Technical)
BESSuite (Installation and configuring Microsoft SQL Server 2012/2014
2015
MCSA SQL 2012 (In Progress – studying part-time at MasterGrade IT)
Exam 70-461 Completed
Exam 70-462 Completed
Education:
• 2015 MasterGrade IT
• 2014 EOH Internal Training
• 2005 UNISA
• 2000 – 2001 Damelin College, Klerksdorp
• 1987 – 1999 Hoërskool Hoopstad, Free-State
Professional Experience
CS Holdings, Midrand
IT Support Engineer
June 2003 – May 2006
Reason for leaving: Better job opportunity, more responsibilities and better salary
• Managed and Administered Windows NT Server, Windows NT Workstation , Windows 2000 , Windows XP and workstations and laptops
• Pre-install Classrooms for computer training. Windows + Office 2000, Office XP, Internet Explorer.
• Supported Microsoft Windows 98, NT, XP, Office XP, 2003.
• Diagnosed and repaired classroom computers and any network related issues on the network.
• Shared knowledge with new recruits. Worked in a team to get the classrooms setup.
MAT Computers, Pretoria
IT Support Technician
May 2006 – May 2008
Reason for leaving: Moved to Hoopstad in the Free-state to start a property development project.
• Developing the infrastructure and systems to meet the companies needs.
• Diagnosed and repaired Desktop and Laptop computers.
• Call-out support for small business clients (max 20 users). Involved domain administration , desktop support and network support.
• Complete Network installations according to clients needs. LAN and WLAN installations. Administering the networks.
• Utilised problem solving and troubleshooting abilities to resolve any major issues.
• Had to adapt to any new clients field of industry to support them with their software and setups. Worked closely with technical support helpdesks to run me through any new software that I weren’t familiar with.
Property Development Manager May 2008 – May 2010
Property Portfolio Manager May 2008 — present
General Manager (Hoopstad-Dierekliniek) May 2008 — July 2013
Reason for leaving: Relocated to Cape Town
• Responsible for organising registration to NHBRC (NATIONAL HOME BUILDER REGISTRATION COUNCIL).
• Managed the financial side of the project and oversee the completion of the project.
• Developed 20 duplex Units in Danabaai, Western Cape. Project was finished in 2010
• Responsible for managing Dr JJ Pretorius ‘s Property portfolio consisting of 16 town-houses, Handling aspects like: Levy payments, Municipal accounts, Repair queries and authorisation
• Oversee bookkeeping , stock control and cash flow of the VET practise
• Handling all employee responsibilities, like leave, payroll etc.
• Documented Disease Reporting.
Business Technologies, Hoopstad
IT Support, Network installations. On-site Support and Remote Support Selling and repairing computer equipment, CCTV installation
May 2008 – July 2013
Reason for leaving: Relocated to Cape Town
• Owner of Business Technolgies, Hosting and ADSL installations and Bandwith management.
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues.
• Upgraded Computer Software and Hardware as needed. Using the latest technology.
• Installed CCTV at a clients office.
• Installing and configuring Windows Small Business Server 2003, Microsoft Exchange 2003.
• Installing and maintaining Pastel 2007-2011, Pastel Payroll, Quickbooks Pro for Windows.
• Support Microsoft Windows XP, Vista, 7, 8. Support Mountain Lion , Parallel Desktops
• Support Microsoft Office 2003,2007,2010,2013 and 365.
• Support Legalsuite, Litsys, Stardock, Med-EDI.
• Supported and maintained SBS and backups.
• Support BlackBerry’s, Android and IPhone Smartphones in a Network Domain environment.
Tseng Scott Technologies, Cape Town
Mid-Level Desktop Support engineer. Network, Server, Computer installation, administration, repairing computer equipment and remote support.
28 August 2013 – 31 May 2014
Reason for leaving: Seeking new opportunity due to limited growth at current employer.
• Supported a large Client base on-site and remotely using Teamviewer or Remote Desktop.
• Some clients had Domain Networks with Windows Server 2003, 2008 or 2012, other clients had Workgroup Networks. The networks I was responsible for had a user count of 5 up to 50 users.
• Implemented Cisco Meraki and Ubiquiti networks and managed the networks. The main purpose for the installations was to monitor internet usage and limit non work-related usage of large client companies that did most of their work online.
• Installation of VOIP telephones on company networks. Installation of new ADSL connections and wireless setup and repair. UTP CAT 5 installations were done by Junior Technicians.
• Used Google Apps Business accounts and Hosted Exchange, Postini Mail Archiving and Mimecast Unified Email Management.
• Backup was done to a NAS drives for the first backup and then the backup was sent to the Cloud via Extend Backup solution.
• Supported Windows XP, Vista, 7, 8 .Server 2012 and MAC OS, Android, Blackberry OS.
• Supported Pastel Partner, Pastel Payroll, Microsoft Outlook, Windows Live Mail, Apple Mail
• Responsible for extensive reporting and upgrade reports.
• Used an online ticketing system called Freshservice.com for all remote, call-out and workshop repairs.
EOH Intelligent Infrastructure – EOH Security and Building Technologies, Milnerton, Cape Town
SLA Engineer
1 June 2014 – Present
Reason for leaving: I have almost completed MCSA: SQL Server 2012 and want to further my career only focussing on SQL.
• Main SLA clients – City of Cape Town & Woolworths
• Configure, repaired and supported the Time and Attendance readers throughout the corresponding networks for both clients.
• Installation and configuration of SAGEM – MA-200, MA-500 and MA-500+ readers. S-Qube Controllers and S-Qube Gateways. Blue-line Controllers and Blue-line Gateways. LC-terminals, MK2 readers display and Non-Display.
• Excellent working knowledge of Windows Server 2012 and SQL 2012 using Citrix XenApp. Queried the SQL Databases to resolve client issues and updated existing data.
• Used an online call logging platform Pulse for all calls and stock booking.
