Profile
An IT Professional with 6 Years of experience in System Admin platform seeking an overseas opportunity to work in an organization, where in my knowledge, experience and skills are completely utilized and become an achiever with necessary competencies in industry, trade and business.
Education
2002
SSLC Board of Public Examination, Kerala
G.H.S Thachangad, PO Panayal, Bekal
2003-2006
PLUS TWO (Commerce) Board of Higher Secondary Examination
Prathibha College, Kanhangad
2007-2010
BCA (Bachelor in Computer Application)
Kannur University Distance Education
Technical Qualifications
2006-2007
Diploma in Computer Application (DCA)
From Malabar Computer Training Center, Kanhangad
2006-2007
Diploma in Hardware and Networking Technology (DHNT)
From Malabar Computer Training Center, Kanhangad
2010-2011
Microsoft Certified system Engineer (MCSE)
From CISNET computer centre, Kasaragod
2010-2011
Advanced Diploma in Hardware and Networking (ADHN)
From CISNET computer centre, Kasaragod
Career History
April 2014 to present
FMS Engineer
MS info systems (Vivanta By TAJ)
Administering the whole IT infrastructure switches, firewalls, routers, and servers
Taking Backup and Restore from Servers
Investigating, diagnosing and resolve all network problems
Provide training to employees to handle various application software’s efficiently
Managing user policies through Antivirus
CCTV Support
Responding to emails and phone calls
Fix standalone PC problems
Work with wires and cables to ensure proper setting up of complex networks
Diagnose problems using specific tools
Install, test and maintain a variety of personal computing and network systems
Using Ticketing system, incident tracking, updating and escalation
Network troubleshooting for clients remotely and on site
Installing and configuring software, Operating Systems and applications etc.
Manage the configuration and performance management of all PC systems and telecommunications.
Installing, configuring and maintaining network printers
Ensure complete inventory of related supplies is maintained
September 2013 to April 2014
FMS Engineer
CMS info systems (KDHP PVT Ltd, Munnar):
Helpdesk support.
Attending and giving resolutions to the technical calls from end users by telephone or by remote administration tools
Installation, configuration and managing Active directory service in windows 2003/2008 servers
User and Group management
Configuration and maintenance of DHCP and DNS service in windows 2003 servers
Installation ,configuration and managing more than 500 Desktops and other peripherals in the client site
Maintenance of MS Exchange 2013 server Environment
Backup Management(NTbackup, WSbackup, Backup assist, Karens replicator, Cobian backup etc.
Antivirus Management
Keep the LAN and WAN up and running
Basic configurations of CICSO routers
Installing and configuring DSL and ADSL routers
Maintaining preventive maintenance for all desktops and servers in quarterly basis
Prepare and maintain technical documents for all servers, desktops and other peripherals
Prepare and maintain daily call reports for critical and non-critical calls
2010-2013
Graphical & Desktop Support Engineer
Technical Support Executive
www.kvartha.com
Worked as a graphic and Technical support executive for Kvatha.com news portal for 3 years, responsible for Hardware and Network Support, editing the photos that are posted on the website and also giving final touch to the daily updated news portal.
Troubleshooting hardware and software problems.
Installing software and application to user standards
Configuring and troubleshooting desktops, laptops and servers
Active Directory users and groups management
Provision of Internet Access and Management of Web marshal
Active Directory Configuration and Management
Provide network administration to include LAN troubleshooting and resolution
2007-2010
Desktop support and Sound Editing
Zain Digital Rec
3 years experience with soundtrack delivery systems, knowledge of sound recording, playback and editing, and also giving Technical and Desktop support in Zain Digital REC Studio
Skills Summary
Troubleshooting hardware and software problems.
Installing and configuring the peripherals, components and drivers
Installing software and application to user standards
Exceptional knowledge in Desktop Windows Operating system
Expertise in Hardware & Network trouble shooting
Managing Windows Server 2003, 2008 and 2012 servers
Expertise hands in troubleshooting of Printer and Drivers.
Active Directory Configuration and Management
MS Office 2003/2007/2010: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express
Languages
Arabic
English
Hindi
Kannada
Malayalam
Tamil
