PROFESSIONAL EXPERIENCE
TRADEWIND TEACHING AGENCY – SENIOR BEHAVIOUR SUPPORT ASSISTANT
Jan 2016- Feb 2016
• Participate in all aspects of the management and improvement of Student Behavior and the prevention of poor behavior
• Participate in Active Classroom Support and Referral Room duties as well as other duties required such as gate, playground, break/lunch
• Support the administration of the detention system as required
• Keep parents/careers informed of their child’s behavior and build positive relationships with parents/careers
• Help to maintain files and data used within the behavior administration systems.
• Performing Admin duties.
ROTHERHAM CENTRAL CHILDREN CENTRE – (BILINGUAL) EARLY YEAR’S LEAD PRACTITIONER
Jun 2008- April 2015
• Acting as a supervisor to support the management team in strategic planning, monitoring, evaluation and development of children using the EYFS curriculum.
• Actively visiting families within deprived areas and offering emotional and practical support to the parents and children.
• Contributing to the delivery of teaching and tutorials and providing personal academic support for groups of students.
• Providing parents and families with excellent customer service. Managing and promoting the facilities at the centre.
• Maintain files and data using the correct administration systems.
• Perform well in fast paced, high pressure environments.
• Performing admin duties/ cash handling
CAPITA – CUSTOMER SERVICE ADVISOR
Oct 2015- Dec 2015
• Capable of explaining complicated telecommunications concepts to non-technical professionals.
• Perform well in fast paced, high pressure environments.
• Expertise in the development and implementation of voice and data equipment.
• Experienced in the design, configuration and maintenance of numerous telecom systems, hardware and software applications.
• Capable of providing high levels of technical and telecommunications engineering support. Responsible for upholding high standards regarding communication and confidentiality. Also by driving colleagues to create customer experiences that enhance loyalty, as to deliver measurable results and help enrich customers’ lives.
• Performing admin duties.
KEY COMPETENCIES AND SKILLS
• Decisive and forward thinking, with strong vision and strategic capability.
• Knowledge of health and safety issues. Developing customer service procedures, policies & standards.
• Extensive knowledge of call logging software. Experience of Microsoft software like Word, Excel and PowerPoint. Producing written information for customers and reports for managers.
• Making recommendations to senior managers to improving customer service. Able to train, monitor and supervise junior or new staff.
• Friendly
• Adaptable
• Approachable
• Presentable
• Excellent communicator
• Excellent IT skills
• A great eye for fashion.
• Punctual
• Confident and articulate
• Persuasive and having good influencing skills
ACADEMIC QUALIFICATIONS
Early Years Foundation Degree (Level 4) Sheffield Hallam University 2014-2015
Child Care, Learning and Development NVQ (Level 3) Rotherham College 2011
Key skills in Communication (Level 2) Rotherham College 2007
Key skills in Mathematics (Level 2) Rotherham College 2007
