Education
Bachelor of Science in Computer Engineering ( 1998 –2003 )
Foundation Computer Technology and Operation Program ( February 01, 2000 – June 3, 2000 )
Certified Computer Technician (TESDA) (March 21, 2003)
Experience
Technical Support Representative (August 2012 – Present)
DOCOMO INTERTOUCH INC.
• Help the customers on how to connect to internet on their devices (laptop, iPhone, ipad, blackberry, Kindle fire, Xbox).
• Knowledgeable on how to check browser settings on different kinds of browser .
• Help the customer if they have problem sending email.
Customer Service Representative (September 2009 – July 2012)
SITEL PHILIPPINES INC.
• Provides excellent customer service to all Microsoft user in North America.
• Answers all inquiries about the software and its features.
• Delivers accurate information about the Microsoft and its product.
Customer Service Representative (October 20, 2008 – September 21, 2009)
Sitel, Philippines Inc.
• Provides excellent customer service to all XM Radio user in North America.
• Answers all inquiries about the product.
• Give basic troubleshooting technique for the product.
• Handles customer and give immediate resolutions when needed.
Customer Service Representative (February 2008 – March 2008)
SUTHERLAND GLOBAL SERVICES
• Answers all inquiries about their purchased and the payment.
• Handles issue about complain.
Customer Service Representative (December 24, 2007 – January 2008)
SUTHERLAND GLOBAL SERVICES
• Answers inquiries about their tax refund.
Technical Support (November 24, 2007 – December 24, 2007)
