Key Skills
Problem-solving attitude
Multi-tasking capacity
In-depth knowledge of user oriented IT
Leadership skills
Relatable to people of different nationalities
Works well under pressure
Love for hardship locations
Excited about set objectives
Hands-on approach to problems
Limitless curiosity
Languages
Portuguese (native) English (fluent) French (intermediate) Spanish (intermediate
Education, Training
Company Management (after work) – Instituto Politécnico de Beja (ESTIG)
Currently reenrolled the 1st year of the course after interrupting in 2010 to relocate to Luanda, Angola due to a job promotion.
Marketing & Advertising – Instituto Politécnico de Lisboa (ESCS)
Attended 1st year in 2007, interrupted after moving to another city for a professional opportunity.
SOME OTHER TRAINING
International Language School M. M. Eloy – 2013
Proficient Translator (Petroleum I, II, III & Gas and Oil I & II)
Fiat Group Automobiles Portugal – 2013/2014
Warranty procedures and Legal Principles (eSigi++)
Parts Management (ePer & CSPS)
Workshop Flow Management
KPI reporting (fiatindex)
BMW AG – 2010/2012
Warranty Procedures (S-Gate)
Technical reporting (PUMA)
KPI reporting (OSCAR)
Technical training & ISIS Systems (Administrator Access)
IEFP – 2011
Instructor (CAP EDF 560911/2011DA)
SADOMILENIO – 2008/2010
MS Office (Excel, Word, Access, Powerpoint)
Autocad
UNIVERSITY OF CAMBRIDGE (ESOL) – 2005
Certificate or Proficiency in English – C2
Career Summary
CALL CENTER OPERATOR
September 2014 – present
RANDSTAD (PORTUGAL TELECOM) – Beja, Portugal
Front and back office operative in telecoms customer contact center.
Successfully achieved “League 1” results in a short time;
Granted back-office duties while a junior in the company.
AFTERSALES MANAGER
September 2014 – present
VULCABEJA, LDA – Beja, Portugal
Managing and coordinating the technical team. Procurement, billing and clients’ follow-up.
Implemented a workshop managing system boosting the informal operation into a reputable, profitable multi-brand workshop.
FIELD AGENT
September 2014 – present
VETTED INTERNATIONAL, LTD – Raleigh, NC, USA
On-field response to Vetted’s clients’ needs (Investigative, Insurance).
Handled claimants’ cases under the Defense Base Act of the U.S.A.
TRANSLATOR
September 2010 – present
NEC PLUS ULTRA, LDA – Luanda, Angola
Translating documentation (English-Portuguese & Portuguese-English) for companies with the Oil Industry.
Delivered quality material to high-profile clients in the Oil Industry.
PAST EXPERIENCE
AFTERSALES & PARTS MANAGER
September 2012 – September 2014
GTC FCAR, LDA – Sines, Portugal
Responsible for customer service, parts and warranty department. Reporting to FGAP and general manager.
Achieved service excellence with record CSI and NPS indicators, maintaining steady growth of the workshops’ profitability from day 1 of the operation.
HEAD OF CUSTOMER SERVICE
September 2010 – September 2012
SADASA (HIPOGEST SGPS) – Luanda, Angola
Co-managed a team of nationals in the aftersales department. Implemented warranty procedures in that market thus attaining new levels of quality, staying ahead of competitors.
Achieved a 2-fold increase in the BMW workshop’s volume of sales from 2010 to 2012 through the implementation of strict procedures and a focus on quality and productivity.
SERVICE & PARTS CONSULTANT
September 2008 – September 2010
ACAIL (HIPOGEST SGPS) – Sines, Beja, Lisbon, Portugal
Handled customers’ needs, invoicing, parts’ identification and orders. Coordinating the workshop with the foreman.
Developed a high sense of responsibility and independence while working without direct supervision. Frequently asked to assist in the operations of other points-of-sale in the country.
RENT-A-CAR OPERATOR
September 2008 – September 2010
HERTZ (HIPOGEST SGPS) – Sines, Portugal , AZ
Handled customer service, contract agreements, checking the vehicles and arranging reservations.
Successfully met the rental operation’s maintenance needs using the resources of the workshop thus maximizing profit of both operations.
SUPER-MARKET OPERATOR
May 2008 – September 2008
SUPERMERCADOS PINGO DOCE – Sines, Portugal AZ
Cashier, reposition of products and warehouse keeping.
Gained a lot of experience through the direct contact with clients, focusing on my own productivity while trying to achieve customer satisfaction.
