Profile
My career has been a blend of technology and management. I have:
• 9 years of industrial experience in Telecom – IT Management and opensource technologies, particularly Telecom/VOIP, Networks, IT Sales, IT Services Branding and Product Innovation.
• Around 7 years of experience in managing Linux and Microsoft platforms, VOICE servers and software applications (CRM, ERP, WEB, Softswitches)
• 5 years’ experience in Cloud computing and Management using Hyper-V,VMwares, AWS Amazon cloud.
• Key IT skills include Linux Server Administration from installation to troubleshooting, Database Administration ETL/Migration/Maintenance/Indexing (MySql, MSSQL, Oracle ), VOIP, PHP/C++, Networks (CCNA, CCNP [Routing + Switching]) Trainings
• Key Management skills include IT Trainer, IT Sales and Product Innovation, IT Operations management, IT Services Branding and Project Management
Professional Experience
9 years in Telecom-IT Management and Opensource Technologies
MarkaVIP, Dubai,
November 2015 to Present
Recently joined as a Lead VoIP and Network Engineer
Nagios deployment for infrastructure monitoring as in layer 2 switches, Cisco routers and voice gateways, SIP Trunks, UPS, printers, windows and Linux servers
Development of nagios plugins for monitoring Asterisk servers tin conjunction with NRPE
PRI / DAHDI / SIP trunks monitoring
Configuring contact groups, service templates, host templates and commands for polling data
Using Cacti for graphing voice traffic / channels
Cacti setup and configuration
Cisco Experience
ISDN/PRI setups on Cisco voice gateway, model 2980,3660
Configuration of VOIP and POTS dial peers, SIP trunking with Asterisk Servers
Setting up translation profiles for outgoing and incoming
Setting up translation rules, dialpans, routing
SNMP traps setups for monitoring voice gateways via Nagios SNMP
Linux + PBX Asterisk Deliverables
Scratch call center setup of 90 seats with calls sinking from 8 locations/countries
Setup of billing Server with LCR, least cost routing
Cluster setup with DRBD and Heartbeat configuration for high availability and redundancy
PHP AGI and shell scripts for reporting purposes
Asterisk integration with Salesforce CRM
IVR based information SMS
Fax blasting solution based upon Hylafax 5.5.5 and IAXmodems 1.2, setting up a fax server with over 200 virtual modems
Outbound Autodialing
Phone based payments solution
CureMD (Pvt) Ltd – Leading USA IT Heathcare April 12,2013 to November 13,2015
Lead VoIP Infrastructure and Deployments
AWS Amazon Cloud Experience
I have over 5 years of rich experience in Managing cloud environments
– Assist in the design, implementation and sustainment of foundational Amazon Machine Images (AMI) and/or templates across organization’s cloud environments that provide the foundation for ASPs self-provisioning capability and that incorporate and/or bootstrap all necessary enterprise tools.
– Analyze existing tools, potentially consolidate them based on capabilities and/or introduce new tools to assist in providing configuration management, capacity management, etc. capabilities across organization’s public and private cloud environments.
– Elastic load balancing
– Scripts for auto imaging of instances and release and association of IPs.
– Managing 50 + instances in the cloud
– Route 53 implementation for failover environments and High Availability
– IAM (Identity Access and Management), deploying policy framework for cloud users
Complete Revision of the architecture thus tremendously increasing VoIP stability
Complete New setup for voice with redundancy and Load balancing
Complete elimination of Call Drop Issues
Significant improvement in Voice Quality
Introducing LIVE monitoring system for calls
Portal for Recordings
Portal for Calls Details History
Portal for faxing; Fax server setup with capability of sending and receiving faxes.
Multiple vendors for SIP Trunking for failover routing
VoIP Cost reduction by 30 % yet increased volume of calls
VoIP server Deployment in NY Office with automated Billing
VoIP Integration with Microsoft CRM
Preparing for the launch of Cure Confirm, a service for auto appointments
CurePet and CureMD site to site peering, thus, all calls in the same network and free of cost
Deployment of Dialers for marketing to call prospects automatically and improve productivity
Deployment of Queues Analyzer for CS department to evaluate agent performance
Installing short codes for Billing phones, thus reducing dialing time and improving productivity
Developed faxing product based upon FoIP. The FAX server can support up to 250 concurrent FAX calls. The architecture is based upon virtual modems that use IAX technology and transmit fax data over SIP links. The server not only supports PDF but also PostScript (.ps), TIFF (.tif), Text (.txt)
VoIP IVRs and SMS Integration
Virtualization and Cloud Experience in AWS, Design and Implementation of a Telco service hosted in the cloud with a call cluster and Load balancing.
VOIP Tools
• A2BILLING | KAMALIO | OPENSIP | OPENFIRE
• LOAD BALANCING FOR ASTERISK NODES USING KAMALIO AND OPENSIPS
• IMPLEMENTATION OF XMPP PRESENCE FEATURES
• OPENFIRE -IM CHAT SETUP
• SANGOMA , DIGIUM CARDS , PRI AND BRI SETUPS
Callcircuit Inc
June 2011 to March 2013
Industry : Telecom, VOIP
IT Manager,
Designed IT Policy and Framework for the company
Overlooking company IT operations and infrastructure extended to (IT Processes, IT Products & Services Branding, Networks and Servers Administration)
Design and proactively manage the overall data & VoIP network architecture.
Assume the responsibility for network & internet security including establishing policies, analysis of security risks, prevention and monitoring of network threats, and providing assistance in establishment and testing of a disaster recovery plan.
Design, configure, implement and maintain firewalls, virtual private networks (VPN), intrusion detection/prevention systems (IPS/IDS), switches, routers, load balancers, and wireless access devices.
Conducting systems and software training for new hires
Project Planning, Costing and Budgeting, Execution, Monitoring, Evaluation and Delivery.
Workforce Management and Resource Planning; Ensuring allocation of best resources to the project
Project Management techniques used frequently were Gantt Charting, Critical path Analysis, Business Change Analysis, Cycle Time Analysis and GAP Analysis.
Client Coordination
Experienced with planning, designing and deployment of mission critical applications like CRM, ERP, Messaging Systems, LDAP and similar systems
Strong working experience of ITIL based IT service management, service life cycle management, change control, end to end service delivery, capacity management, Incident management, process management and configuration management.
Upgrading existing IT products and services with innovation and end user feedback using technology and NEW processes, thus boosting the company’s revenue by 33.6 % in 6 months period from January 2012 to June 2012.
Generating CRM reports for strategic assistance (Experience with SugarCRM and VTiger opensource)
Cross functioning with other departments such as Marketing, Advertising and Customer Service for product promotion and support.
Provide dynamic business visualization for interactive data exploration, visual queries and more.
Ovex Technologies
Apr 2010 – Jun 2011
Industry : Outsourcing(BPO),Telecom/VOIP, IT-Software
Network Engineer
Managing Asterisk Cluster of servers (Dialers, Vicidial, Vicibox Redux 3.1)
RAID implementation and Management
Day to day troubleshooting of Network Issues LAN, WAN and VPNs
Configuration of PRIs on voice gateways
Troubleshooting day to day Linux Management issues
PBX installations and maintenance
Linux Servers Administration – (Servers : Web Apache/Windows IIS, PostFix Mail, SendMail, FTP with VSFTPD, Asterisk, OpenVPN, MySql, Cron, DNS, TFTP for IP Device Provisioning, Squid Proxy Server, SSH, Samba File Sharing)
Implemented Linux as a ROUTER for network security using IP TABLES
VPN Server Implementation using SSL VPN and Open VPN with Ethernet Bridging and Routing
In depth knowledge of Linux file system
Writing shell and bash scripts for application support
Disaster Recovery and System Backup with Cron Jobs
Callxworld, Chicago USA
January 2008 to March 2010
Industry : Telecom, VOIP
Systems Engineer
• Managing and configuring their soft switch along with custom development
• Call traffic management, includes (call routing, call origination, call termination)
• VOIP Equipment configuration (quintum, ATAs, Grandstream phone setup, Linksys routers/equipments and other end-points).
• Call route management and costing, includes (Buying and selling of routes for the company, interacting with other vendors/Telco/SIP providers finalizing connectivity agreements [ INTERCONNECTS and SLAs ])
• Configuration of tariff including creation and modifying the tariff of GSM and landline phones.
• Setting up the calling card platform and integrating with billing
• IVR programming, setup and control, DTMF Debugging and logging
• DID mapping, provisioning and configuration
• Extensive Dial Plan Programming/Scripting under Asterisk 1.2, 1.4 and the new version of 1.6
• Using of PHPAGI and other dial plan scripts
• Asterisk Server Administration, In depth knowledge of Asterisk with over 4 years of experience
• Trunking with other VOIP providers and Testing Routes (ACD, PDD, ASR)
• Asterisk Server Cluster Management and Load Balancing
Project : Calling Card Application
• Setting up a calling card application with integrated billing.
• Setting up VOIP services such as Voicemail, Music on hold, Voicemail to email, Follow me etc.
• Billing and CDR management (A2Billing and other OpenSource billing)
• CTI (Computer Telephony Integration)
Trainings with Callxwold, Inc:
• VOIP versus traditional telephony PSTN Networks
Telenor Pakistan
September 2006 to December 2007
Industry : Telecom- GSM / Norwegian Mobile Operator
Support Executive
• Operations related to Telecom Billing
• Generation of CDR (Call Details Report) reports and Bills (Postpaid and Prepaid)
• Barring and Unbarring of scratch cards
• Served as the primary interface to the Engineering Core for Network complaints by the customer
• Handling customer calls (inbound & outbound)
Trainings with Telenor:
• GSM Networks, Postpaid and Prepaid Billing
• Personality Development & Team Building
TRG (Pvt) Limited, Pakistan
January 2006 to July 2006
IT-Help desk coordinator
Industry : Outsourcing(BPO),Telecom/VOIP, IT-Software
• Software initial level quality assurance for pre-developed software. The testing methodology was to run standard SQL statements and match them against a given data set.
• Giving telephonic customer support regarding DSL to American clients/end-users
• Making outbound calls to American customers assisting them with DSL modem configuration
Trainings with TRG:
• Telephone Doctor and customer service
• Accent Reduction
Vision Technologies Pvt Ltd
April 2004 to July 2005
Lead software developer (SPM, Software Project Management)
Industry : IT-Software
• Software module design with complete life cycles
• Module integration and analysis
• Testing, implementation and maintenance
• Direct low level coding
Projects : IT- Healthcare and IP- Telephony
• openEMR Customized an open source application for commercial purposes as per Doctor Workflows
• Good development experience of different EMR modules AS IN (E-dictation, Transcription with Speech Recognition, Converting reports to Tabular Data using OCR Technology, SMS solution, Medical Billing with Claims Management (KAPARIO))
• Encounters, Labs Integration and Document Management (Medical Records)
• Payment gateway integration
• Dictation services for US doctors
Trainings with Vision Technologies:
• Software engineering approaches and different models
• Software quality assurance (black box and white box testing)
Professional Trainings /Certifications
CCNA
CCNP (Routing & Switching)
RHCE
PMP
• Basic Networking, IP Addressing, Subnetting, Supernetting
• Switching (VLANS, LAN, WAN, Frame Relay and P2P)
• Switching Protocols (VTP, DTP, STP, BGP), Configuring MISTP and PVRST
• Operations of gateway redundancy protocols (i.e., HSRP, VRRP, and GLBP).
• Routing, Routing Protocols (RIP, IGRP, EIGRP etc)
• Basic Router Configuration, Network Security using with NAT and ACLs
Key Management Skills
• IT Trainings
• IT Sales and Product Innovation
• IT Services Branding
• Project Management
• IT Operations management
Tools Expertise
• VB.NET, Oracle Developer forms 6i.
• WEB (ASP / ASP.NET /(HTML / PHP/ VBScript/JavaScript)
• Databases: Oracle,MySql, MSSQL Server and MS – Access.
• Networks (CCNA & CCNP)
• Expert level in VOIP (Asterisk, IAX, Linux based PBXs and Elastix) , C/C++
• Good Concepts of OOP (Inheritance, Overriding), Extensive programming experience in C/C++ at academic level. Both classless programming (Structured) and Class based programming with OOP.
• Linux Servers Administration (Postfix Mail Sever, SIP Server, OpenVPN, Asterisk, SSH, Squid Proxy, Samba File Server)
• BI , CRM (SugarCRM, VTiger)
• Amazon EC2 Cloud Computing and Automation
Education
• MBA (Regular 2 years) Masters in Business Administration
Government College University (GCU), Lahore with majors in Marketing and Brand Management
• Computer Science (Hons) graduate of a 4-year BS (Hons) Software Engineering Program
(2001-2005)
Institute of Management Sciences (Pakaims) Gulberg, Lahore.
• HSSC from Pakistan Air Force College, Lahore Base (PAF) (1997 – 1999) with pre-engineering.
• Matriculation from Defence Public School, Lahore in science subjects with a percentage of 77. (1995 – 1997)
Interests and Activities
• An excellent orator and has been giving many presentations on different topics at University and College level.
• Has been on the Dean’s Honor List for two times in the BS (Hons) Computer Sciences Program.
• Has obtained several academic proficiencies in different subjects at College and School level. All the certificates will be shown on demand.
• Has been an active participant of extra-curricular activities at College and School level. Debating, Dramatics and sports such as basketball have been the major area of focus.
