Profile
• I am an energetic and enthusiastic person who enjoys a challenge and achieving personal goals.
• I have a clear, logical mind with a practical approach to problem solving.
• Adaptability, dependability and the determination to get a job done has proven by my varied learning experiences.
Ability to talk friendly and politely with the customers | Clear speaking voice | Strong Listening skills | Organized | Strong time management ability | Punctual and reliable | Hardworking
Career Summary
Le Meridien Phuket Beach Resort, Thailand
October’2014 to Present
Food and Beverage Internship
Responsibilities
• Arrive at the outlet in full uniform 15 minutes prior to the shift starting to attend the briefing
• Ensures that the work station is kept clean and tidy at all the times and reset the tables
• Greets guests and assists the guest in sitting by pulling out the chair
• Remove dirty dishes, glasses and cutlery and brings them to the dishwashing area
• Responds to guest enquiries, requests and complaints in a prompt and courteous manner
• Takes personal responsibility to ensure maximum guest satisfaction at all times
• Performs their duties enthusiastically and in accordance with the company values
• Ensures Food safe handling standards are practiced all the times
• Performs all tasks as requested by the supervisor or manager
• Takes guest orders and serve food and drinks according to instructions given ensuring high level of guest satisfaction at all times
• Makes coffee, drinks and cocktails as per outlet standards
Laura Restaurant Stamford International University
March’2014 to September’2014
Food and Beverage trainee
Responsibilities
• Able to work in all areas of Food & Beverage including Bar, Restaurant
• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Set up the tables, cutleries and crockery
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
Sofitel Krabi Phokeethra Golf and Spa Resort
October’2013 to February’2014
Room Division Interns
Responsibilities
– Front Office
• Meeting and greeting all guests on arrival at the hotel
• Providing information as requested by guests
• Exceeding guests expectation by anticipating their needs and delivering products as requested
• Follow up on guest requests
• Maintain up to date knowledge on all hotel events, including food and beverages outlet information
• Ensuring that all the departments are kept informed of all relevant information in a timely manner – including occupancies , arrivals, tours, department meeting, VIP guests, room moves
– House Keeping
• Attend briefing or checks briefing board and reports to the supervisor or manager
• Ensure all assigned areas are kept clean, safe and hygienic
• Take personal responsibilities for equipment, ensuring it is operated correctly and secure at all times
• Efficiently cleans assigned number of rooms per day keeping with in departmental standards
• Ensures that all service areas are stocked, maintains the service area outside the pantry
• Delivers guest requests and replaces guest room items in an efficient and timely manner
Salil Hotel Bangkok, Thailand
July’2013 to September’2013
House Keeping Trainee
Responsibilities
• Maintain high standards of cleanliness
• Deliver excellent customer service, at all times
• Create and work to daily job lists from the room status list, arrivals and departures list
• Maintain the stocking levels of all point of sales and consumables
• Fulfill all reasonable requests from guests, to ensure their comfort satisfaction and safety
• Report any maintenance issues immediately to the house keeping manager
Front Office Practical Operation
July’2013 to October’2013
Stamford International University
• Learning Opera PMS
• Check-in – Check Out
• Cashiering
Symonds Liquor Store, Auckland, NZ May ’2011 to January’2012
Customer Service Manager
Responsibilities
• Providing friendly and positive customer service to patrons and visitors to the retail stores
• Performing accurate and timely cashier functions, including scanning and entering sales transactions, making change and handling cash
• Performing required ID checks on customers and notifying the management of violations, concerns, etc
• Restocking shelves and filling coolers with new merchandise
• Performing periodic inventory of stock on hand
• Maintaining the premises both inside and out in a neat clean condition at all times, including dusting, sweeping, mopping, washing windows, and rearranging merchandise
ICICI Prudential life Insurance
May’2011 to July’2011
Industrial Training
Responsibilities
• Understand their insurance protection and investment needs
• Identify and recommend solutions that best fit their requirements
• Complete the formalities necessary to get the policy issued
• Keep in touch with customers to ensure that their service requests towards policies are managed properly
• Facilitate settlement of claims
Teleperformance Ltd, India
August ’2010 to March ‘2011
The Group operates about 83,000 computerized workstations, with more than 120,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries
Contact Centre Representative
Responsibilities
• Handled inbound domestic calls from the northern part of India from Aircelhttp://www.aircel.com/AircelWar/appmanager/aircel/delhi?_nfpb=true&_pageLabel=P5000667531265259200034 customers
• Resolved GPRS and internet related issues of the postpaid and prepaid mobile customers
• Escalated the unresolved issues to the team lead
• Recorded all interactions on the internal software
Qualifications
Stamford International University
February’2013 to – Present
Bachelor of Business Administration in Hotel Management
Bangkok, Thailand
– ¬Business Communication and Technology Course
– Introduction to Hospitality Principles Course
– Computer Application Course
– Food and Beverage Principles and Practices 1 & 2
– Restaurant and Bar Management
– Kitchen Cost Control
