Profile
I am a motivated, results driven individual with hands on customer service and travel experience. I have excellent communication skills and extensive knowledge within the travel and tourism sector and can deliver fantastic results working in a team or alone. I am currently looking for an opportunity to further my career in the travel and tourism sector.
Career Summary
Ten Management Lifestyle
Travel Lifestyle Manager
May 2015 to Present
Managing the travel requests of high end members of the concierge service in a way that is 100% right for the member.
Being proactive and recognising opportunities where the members experience can be enhanced.
TUI Travel Broadstairs.
Travel Advisor.
November 2014 to April 2015
Selling a variety of different types of holidays including package, tailor made, tours, weddings and cruises. Dealing with any pre or post travel queries and complaints. Upselling to enhance the customers travel experience and adding essential products including insurance and airport extras. Foreign exchange and banking. Managing and meeting company sales targets.
Holiday Village Rhodes by Atlantica Hotels
Guest Relations Manager.
April 2014 to November 2014
Dealing with all guest enquiries including complaints and sickness. Regular duty manager shifts. Planning and coordinating the weddings and arranging any other special events in the hotel. Interacting with guests to ensure they had a memorable holiday. Collating and reviewing guest satisfaction questionnaires. This was a seasonal position.
TUI Travel Ramsgate
Travel Advisor.
April 2007 to April 2014
Selling a variety of different types of holidays including package, tailor made, tours, weddings and cruises. Dealing with any pre or post travel queries and complaints. Upselling to enhance the customers travel experience and adding essential products including insurance and airport extras. Foreign exchange and banking. Managing and meeting company sales targets.
Saga Motor Insurance,Broadstairs
Total Loss Claims Handler
July 2005 to April 2007
Working in a call centre environment assisting customers with queries about their car insurance and arranging for the repairs of their vehicle or settling their total loss claim. General office duties also including raising payments.
Education
Dane Court Grammar School, Broadstairs, Kent.
September 1997 to July 2004
GSCE and A Level
10 GCSE Grades A-B
A level – English B, Media B, Psychology A, General Studies B, English B
