Profile
A dynamic professional with over 6 years of customer-facing experience in Transition Project Management, ITIL Process Consulting & Automation Testing in varied cultural contexts across Europe & North America
Proven skills in simultaneously managing multiple projects that integrate contributions of in-house, outsourced & vendor teams to achieve business goals within a stipulated budget
Achieved an average OTACE (customer satisfaction rating) of 4.3 out of 5 for all engagements executed
Expertise in identifying business requirements & translating them into a tangible solution with a key focus on capacity planning and optimal resource utilisation
Team player with excellent business acumen, relationship building & interpersonal skills. Strong analytical, problem solving & organisational abilities. Possess a flexible & detail oriented attitude
Responsible for reviewing Transition Solution Bid Response & Transition Execution Status for France & Italy Region
Professional Certifications & Awards
ITIL V3 Certified (Hewlett Packard) Foundation Level Engagement Manager (Capgemini Group)
Project Star Award for 2015 (Capgemini India) Six Sigma Green Belt (ADAAP Process Solutions)
Qualifications & Training
Post Graduate Diploma in Management (Systems, Marketing), T.A Pai Management Institute, 2011
B.E (Computer Science) from NMAMIT, Visvesvaraya Technological University, 2006
Expert in Project Management & Financial Management tools like Microsoft Project, CA Clarity & ITSM Tools
Career Summary
CAPGEMINI INDIA PVT LTD
(April 2011 – PRESENT)
SELECTED ASSIGNMENTS:
CUSTOMER: Top Telecom Provider in the Nordic Region (Duration: 6 months)
The project involved setting up of support, maintenance while taking handover from incumbent project development teams. The Application Portfolio comprised of a Business Intelligence & Data Warehouse system handling revenue flows & the other one is a web based Business Intelligence Analytical & Reporting tool. The overall revenue of the engagement is 0.79 million Euros
ROLES & RESPONSIBILITIES:
Extensive communication with Client
Define & implement governance structure
Coordinate with Project Development Team for Knowledge Transfer & Deployment activities
Conduct Build Readiness Assessment and report to Stakeholders on the status
Monitor, Track Build Stabilization during Early Life Support Phase
Agree on NDA, OLA with third parties
Initiating, Tracking business visa / Nordic work permits for resources
Knowledge Transfer progress tracking & reporting
Defining, measuring KT success criteria
Risk Mitigation
Knowledge Acquisition Plan creation
Weekly Project reporting for project stakeholders
CUSTOMER: Leading Hospitality Group based in North America (Duration: 5 months)
The transition involved off-shoring 19 custom developed applications from the incumbent vendor. Majority of these applications are developed in .Net, Java & are categorised under 3 Towers: Operations & Fulfilment Technology, Cast & Support Technology, and Sales & Marketing. The Total Contract Value of the engagement is 4.72 million Dollars
ROLES & RESPONSIBILITIES:
• Prepare Transition Contract Schedule
• Define Transition milestones
• Staff Ramp-up & Skill Gap analysis
• Keep the transition plan aligned with the changing project scenario to ensure timelines are met
• Agree on NDA, OLA with third parties
• Budget Tracking Activities
• Participate in Internal & External Steering Committee meetings with Customer & Third parties
• Publish Transition Weekly Status Report to stakeholders
• Knowledge acquisition plan creation
• Knowledge Transfer progress tracking & reporting
• Organise Process & Tools Training Workshop for support team
• Define track KT progress, measure Transition success criteria
• Perform overall readiness assessment prior to service commencement
CUSTOMER: Swedish Car Manufacturer, Sweden (Duration: 14 months)
The project required end to end responsibility for overseeing service transition of over 80 critical applications in the Manufacturing Plants at Skövde , Sweden and Ghent, Belgium. The primary focus of the IT organisation was to RightShore Service Delivery resulting in cost reduction and effort optimisation to achieve market competitiveness. The overall revenue of the engagement is 2.6 million Euros
ROLES & RESPONSIBILITIES:
Led the Project Management stream right from the sales phase to handover to service operations
Role required to be based out ofa Client Manufacturing Plant for duration of the project
Responsible for staffing and on boarding of offshore people in the project
Built & managed detailed project plan and strategies in line with customer’s business requirements.
Drafted high productivity processes (such as Incident, Problem and Change Management) that were adapted to customer requirements.
CUSTOMER: German Energy Utility Company (Duration: 5 months)
The client had already outsourced its support and development services to Capgemini Germany but wanted further reduction in the annual spend on IT Services. Capgemini proposed a second level sourcing strategy to optimize costs in line with business requirements. The overall revenue of the engagement is 60 million Euros
ROLES & RESPONSIBILITIES:
Engaged as Tower Lead for successful service takeover of 20 SAP Business Intelligence Application Portfolios (34 FTE)
Transition On-boarding of Delivery resources & Client Subject matter experts
Knowledge Acquisition Plan creation
Initiating, Tracking business visa / Nordic work permits for resources
Knowledge Transfer progress tracking & reporting
Defining, measuring KT success criteria
CUSTOMER: Nordics Financial Services Company (Duration: 5 months)
The project involved the transition of support, maintenance and development across middleware and other applications. The transition involved 60 FTEs with a staff transfer of 5 client staff in to Capgemini Norway. The overall revenue of the engagement is 55 million Euros
ROLES & RESPONSIBILITIES:
Overseeing Interim & Long Term Connectivity set-up between Client office, Capgemini onshore (Sweden, Norway) & Capgemini India – Mumbai, Hyderabad office
Designing Incident Management ,Service Request, Change Management, Problem Management
Overseeing integration of Client ticketing tool (FootPrint) & Capgemini inhouse ticketing tool TMS.
Responsible for Staffing & Mobility related activities
Facilitate & ensure application access to all 49 resources
PREVIOUS EXPERIENCE
APTEAN INDIA PVT LTD (Formerly CDC SOFTWARE INDIA PVT LTD)
(November 2006 – June 2009)
Develop functional & regression test scripts for CDC CRM, CDC ERP, CDC Marketing Automation products using HP Quick Test Professional 9.2
Requirement Gathering from the manual testers and product development teams
Develop Automation Test Framework for CDC Application Portfolio
Defect tracking, Test Plan execution through HP Quality centre 9.0
Conducted HP QTP Training workshops for new team members
CORPORATE INTERNSHIPS – INTERN
Corporation Bank
(MAY 2010 – JULY 2010)
Lead a research study to optimize the Recruitment Lifecycle Process for Probationary Office from 3 months to 1 month
