Objective
Suitable challenging position with a reputable company where my education , experiences, hard working , self motivated, fast learning ,& team work characteristics can contribute to the success of the company .
Experience
06/Apr/2013 up to date
Space Tours (Lufthansa City Center) (Ticketing & Reservations), Amman- Jordan
– Customer Service
– Handling clients issues, notifications, notes, complains, complements & problems
– Ticketing
– Reservations Officer
– Sales & Marketing for the company products & special offers.
– Ability to initiate/manage cross-functional teams and multi-disciplinary projects.
– Critical thinking, decision making and problem solving skills.
– Excellence Communication skills with clients & Team .
– Adaptability – Efficient under pressure, always meet deadlines
10/SEP/2011 to 30/Mar/2013 t
Champions Travel & Tours, Amman–Jordan (Sales Manager, Reservations Manager and Ticketing Officer)
– Arranging Sightseeing tours.
– Transportations airport to Hotel & return.
– Issuing Tickets for all destinations with all platting carriers.
– Sales & Marketing for the company products & special offers.
– Arranging meetings & conferences.
– Car Hire.
– Hotels reservations for all categories from 2 stars to the luxurious hotels to the apartments. Outgoing & incoming packages & reservations including airlines tickets, hotels, transportations & sightseeing tours.
– Ticketing & Flight reservations on Galileo / Amadeus & Sabre reservation systems.
– Arranging groups & individual trips / Incentives.
15/NOV/2006 till 31/JUL/2011
International Tours (Lufthansa City Center) Amman – Jordan (Reservations Manager and Ticketing Officer)
– Arranging Sightseeing tours.
– Transportations airport to Hotel & return.
– Issuing Tickets for all destinations with all platting carriers.
– Sales & Marketing for the company products & special offers.
– Arranging meetings & conferences.
– Car Hire.
– Hotels reservations for all categories from 2 stars to the luxurious hotels to the apartments.
– Outgoing & incoming packages & reservations including airlines tickets, hotels, transportations & sightseeing tours.
– Ticketing & Flights reservations on Galileo / Amadeus & Sabre reservation systems.
– Arranging groups & individual trips / Incentives.
06/JUN – 30/OCT/2006
Travel Access Travel & Tourism (Ticketing & Sales) Amman – Jordan
– Issuing Tickets for all destinations with all plating carriers.
– Sales & Marketing for the company products & special offers.
– Arranging meetings & conference
2003 – 2006
River Jordan Travel & Aviation Amman – Jordan (General Supervisor)
– Increased sales up to 25% of whole sales.
– Well marketing for the packages of tours & honeymooners packages.
– Suggested new products that enhance work & bring more Profit.
– Ticketing & Flights reservations on Galileo / Amadeus & Sabre reservation systems
Education & Training
– JUN / 2001 – JUN / 2002 Diploma of Tourism Management & Aviation Knowledge Al-Balqa’a University Amman – Jordan
– Two months of French language courses (MAR – MAY/2006).
– Communication skills & (TQM ) Total Quality Management Lufthansa City Center / Frankfurt – Germany. (18 – 20 / MAR /2007).
– Three months Computer skills course (MAR – MAY / 2001) (Excel , Word , Access , Power point & outlook).
Qualifications & Skills
– Excellent Eleven years in Travel & Tourism Industry field
– Good at computer skills
– Secretarial & Manager’s Assistant Skills
a) Serve information and communications for the agency.
b) Plan and schedule meetings and appointments.
c) Organize and maintain paper and electronic Files
d) Manage projects.
e) Conduct research necessary to run the organization efficiently.
f) Disseminate information by using the telephone, mail services, Web sites, and e-mail.
g) Provide training and orientation for new staff
– Sales & Marketing experiences
– Organizational Skills
– Transcription skills
– Multi Tasking Skills
– Familiarity with Legal Documents & Terminology
Languages
– Arabic (native language)
– Very well command spoken & written English
– Good in French language
Interests
Drawing, Swimming & reading.
