Qualifications
2008 – 2009
Bournemouth University
Masters in Tourism Management and Marketing
Bachelors of Commerce (BCOM) from Mumbai University
Career Summary
10th Nov – Till Present
Manager Tours (Inbound & Outbound) – Skypass Travel a USA based company
Main Responsibilities:
• Developing the Tours department
• Handle B to B & B to C Queries
• Negotiating rates with hotels & transporters
01st Feb 2012 – 30th Oct
Inbound Manager – Classic Holidays
Main Responsibilities:
• Developing the Inbound department
• Handle B to B & B to C
• Negotiating rates with hotels & transporters
• Handling direct clients across the counter
Work Experience in UK
14th June 2010 – 15th Oct 2011
Assistant Manager Operations – Star Tours Ltd
Main Responsibilities:
• Handling of short Europe tours (GIT Fixed Departure Brochure Programmes) and London Packages
• Negotiating & Contracting Hotel Rates for Scotland
• Escorting groups to Scotland
08th Feb2010 – 13th June2010
Sales and Customer Representative – Star Tours Ltd
Main Responsibilities:
• Assisting customers to book their tours in person and on
Telephone
14th Dec2009 – 02nd Feb2010
Customer Service Assistant – The Co operative Food
June 2008 – May 2009
Part Time Customer Service Assistant – The Co operative Food
Main Responsibilities:
• Assisting customers at checkout counters
• Proved my ability to manage my time by combining a part time job with studies
Relevant Work Experience in India
Apr 2006 – Jan 2008
Assistant Manager Inbound Tours – Trimurti Holidays, Mumbai
Main Responsibilities:
• Handling the Inbound department
• Supervising and training subordinates
• Handling groups and charters from Iran
• Negotiating hotel and transport rates for groups and charters
• Providing cost to agents for groups and charters
• Preparing the daily tour movement programme
• Passing hotel and transport bills for group & charter movements
Oct 2004 – Apr 2006
Senior Executive Inbound Tours – Trimurti Holidays
Main Responsibilities:
• Handling individual tailor-made itineraries from South Africa, UK, Canada, New Zealand, Iran
• Designing summer packages, brochures etc
• Assisting in scheduling daily tour program
• As a team member, I have efficiently managed and prioritized tasks to meet the deadlines
• Reacted to very busy periods by working flexibly and re-organizing existing workload
May 2004 – Sep 2004
Team Associate –Tour Club Mumbai SBU of Kuoni India
Main Responsibilities:
• Handling of FIT’s & Groups from East Africa, South Africa, Mauritius
Feb 2002 – April 2004
Tour Executive Inbound Tours & Web Designer – Trimurti Holidays
Main Responsibilities:
• Handling of FIT’s from agents and direct clients (mainly from Iran and South Africa)
• Regular update of website for the Organization www.trimurtiholidays.com
Other Work Experience in India
May 2001 – Feb 2002
Web Designer – Origin Direct
Main Responsibilities:
• Designed websites & presentations
Nov 2000 – May 2001
HTML Programmer & Web Designer – ERPG Ventures a part of ERPG Group
Main Responsibilities:
• Worked on the creative promotions and managed contents for the website www.fourthumpire.com
IT Skills
Desk Top Publishing & Graphics
Web Designing packages
