Profile
An astute & result oriented professional with exhaustive experience in Business Development , Sales & Marketing, Product Promotion, Distribution Management & Team Management.
Seeking for a challenging career in Marketing and gaining experience in the field to utilize my organizational and marketing skills, in order to increase productivity of organization for the better growth and profit of the organization along with developing my knowledge and selling skills.
Willing to associate with a professionally driven, well respected organization by pursuing a challenging responsible, dynamic and rewarding career and applying my academic and professional knowledge, expertise skills and enthusiasm to assist my career development and contribute effectively to the progress of the organization.
With over 4 years of experience in the hospitality industry and gaining experience through its various business segments, my journey has been truly exciting with every day adding another note to my overall professional learning.
Education
Degree and Year Passed/ Institute/ Major and Specialization
Global MBA, Jan’2016 De Montfort University, Leicester UK Marketing and Sales specialization
Aggregate marks attained 2:1 merit
Recipient of Business and Law Merit Scholarship
Selected for Great India Scholarship for pursuing MBA
Bachelor Of Technology (B.TECH). (2004-2008) Guru Gobind Singh Indraprastha University Instrumentation and Control
With an 65% aggregate
Experience Summary
• An experienced professional in Business Development , Sales & Marketing, Product Promotion, Distribution Management & Team Management.
• Attained proficiency in expanding the business operations and sales & marketing activities in service industry.
• Proven skills in breaking new avenues & driving revenue growth and proactively conducting opportunity analysis by keeping abreast of market trends/ competitor moves to achieve market-share metrics.
• Skills in developing relationships with key decision-makers in target organizations for revenue.
• Flexible attitude to cope up with the changing situations and emerging with enhanced performance.
• Trained in various leadership, sales management and financial planning module
• Excellent interpersonal, analytical and negotiation skills.
• Forecasting sales targets and executing them in a given time frame thus enhancing client.
• Handle Presentations, Product demos and interaction with all key people and convince them implicitly, closing the case keeping all the major aspects in front and increased sales growth
• Planning & Developing and appointing new business partners to expand product reach in the market and working in close interaction with the dealers and distributors to assist them to promote the product
• Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
• I possess demonstrated ability in operations management, revenue generation, cost management, sales analysis, forecasting, food & beverage consulting and people management.
Career Profile
Employer/Duration/Role
PROSPECTIP (UK) 5 Months INTERNSHIP as BUSINESS DEVELOPMENT EXECUTIVE
TESCO PLC (UK) 1 Year 2 months CUSTOMER SERVICE ASSISTANT
LUXURIA ENTERTAINMENT PVT. LTD. (India) 1 year SALES & MARKETING MANAGER
MIDAS TOUCH HOSPITALITY PVT. LTD (India) 4 Years ASSISTANT OPERATIONS & SALES- MANAGER
SAMSUNG INDIA ELECTRONICS LIMITED (India) 1 Year ASSISTANT CLIENT SERVICE MANAGER
Company Name PROSPECTIP
Project Title Intellectual Property in Academics
Period Aug’2015 – Till Date
Position INTERNSHIP as BUSINESS DEVELOPMENT EXECUTIVE
Responsibilities
• Undertake desk based research to support the Senior Management in identifying new lead opportunities.
• Research & deliver intelligence that will inform proposition development for new projects
• Working with the Business Development Team, to identify gaps in collateral provision and support the information gathering process, to help company maintain its competitive edge.
• Maintain and increase personal knowledge of priority sectors; market trends and routes to market for improved effectiveness within a sales support function.
• Develop propositions, presentations and reports, as required by the Senior Management Team.
• Carried out numerous innovation, intellectual asset and enterprise based assignments for the above sectors both in the UK and abroad
Project ProspectIP® is an innovation and intellectual asset management commercialisation company. Over the years we have developed a comprehensive range of products and services and a practical approach to helping our clients benefit from their innovations and intellectual assets.
Tools IP Guides, Internet Based Research, Surveys etc.
Proficient in MS office.
Hands on experience on SAP module
Project Location Leicester,UK
Company Name TESCO PLC
Project Title RETAIL
Period Dec’2014 – Till Date
Position Customer Service Assistant
Responsibilities
• As a Sales Assistant at Tesco , I am responsible for the promotion of special offers within the store
• I advise customers of specific products, whilst delivering excellent customer service.
• I also train team members, informing them about store promotions and special offers.
• I am required to work accurately me efficiently to meet store targets.
• Weekly updating the team’s performance results and analyzing them.
• Stock auditing and inventory management
• This experience has allowed me to develop good communication and team working skills
Project TESCO is one of the world’s largest retailers, with over 480,000 colleagues, we serve millions of customers a week in our stores and online.
Project Location Leicester,UK
Company Name LUXURIA ENTERTAINMENT PVT. LTD
Period Nov’2013 – July’2014
Position Sales & Marketing Manager
Responsibilities
• Develop, maintain and execute strategies and action plans to produce revenues.
• Compile, evaluate and present data for monthly reporting, strategic sales plan, sales and marketing budget, annual goals, forecasts and various reports as needed.
• Customer Service/Customer Satisfaction/Quality Control/Compiling of Monthly inventory audit and Monthly reports
• Master control on Billing/MIS software (C SAT).
• Quality control, material checks as per the requirement during projects execution
• Developing monthly sales plans and strategies to achieve and exceed set targets.
• Expand the business identifying new distributors, dealers and retailers.
• Giving feedback to the company about the market response.
• Develop strategic business plans. Providing ongoing team training, development and mentoring
Project Location India
Key Achievements
Successfully handled the project worth £200,000 as a project coordinator and finished it within the specified guidelines.
Increase in revenues, profits and market share.
Development of new territories and new markets
Company Name MIDAS TOUCH HOSPITALITY PVT. LTD
Period Sep’2009 – Oct’2013
Position Assistant Operations & Sales Manager
Responsibilities
• Managed team of 10 people and achieved revenue targets.
• Developing monthly sales plans and strategies to achieve and exceed set targets.
• Expand the business identifying new suppliers and customers.
• Giving feedback to the company about the market response.
• Develop strategic business plans. Providing ongoing team training, development and mentoring
• Business Development, Marketing & product branding.
• Motivating team to perform better and enhance their upselling skills.
• Business Trend Identification & Forecasting.
• Recognizing viable – business opportunities.
Project Location India
Key Achievements
• Developed effective pricing and marketing strategy which significantly improved sales and generated revenues.
• Successfully opened corporate accounts and initiated tie-ups to improve branding and increase visibility.
Company Name SAMSUNG INDIA ELECTRONICS LIMITED
Period June’2008 – June’2009
Position Assistant Client Service Manager
Responsibilities
• Provide post-sales technical services and support to sales teams and customer.
• Lead an engineering team to support electronic products and ad hoc projects.
• Overseas daily operations of the engineering section to ensure all the service standards be met or surpassed.
• Review and monitor the performance of 3rd party service providers.
• Prepare support documents and organize training to internal parties.
• Prepare analytical reports for product evaluation and performance.
• Liaise with HQ for product quality and technical issues.
• Working on SAP for monitoring hourly reports.
Key Achievements
• Improved the customer satisfaction index and reduced the turnaround time effectively.
• Introduced a new servicing concept of ‘Service on Wheels’ for Delhi area.
• Decreased the number of customer escalations significantly
Project Samsung Electronics commenced its operations in India in December 1995 and is today a leading provider of Consumer Electronics, IT and Telecom products in the Indian market. Samsung India is the Regional Headquarters for Samsung’s South West Asia operations, which provides employment to over 45,000 employees with around 11,500 employees being involved in R&D
Technical Skills
Advanced MS office, C, C++, MS Project and proficient in SAP.
References
Available on request
