Profile
An accomplished, versatile and results driven professional with a proven track record in improving quality and service within the business. As an experienced quality assurance manager, team leader and coordinator, my attitude and proactive approach resulted in increasing in number of clients. My excellent IT skills and adaptability towards companies IT structure within the business are vital aspects in maintaining quality and service with high end client relationships. I firmly believe in principle of implementing my duties with dedication and determination.
Objective
Currently seeking a new challenging, rewarding roles and strive for excellence, to work in such an environment that will enhance my knowledge and career, where I can perform my management skills according to my strong caliber and efficiency and propel my skills and experience in developing my career.
Core Competencies
Leadership
Management
Communication
Effective planning and organising skills
Experience in management
Adaptation and flexibility
Professionalism
Team work
IT literate—Microsoft word, excel, power-point
Knowledge in C, C++ and .NET programming Languages
Professional Experience
From Oct. 2013 till date
Support co-ordinator/Quality Assurance Manager
Bluebirdcare Lambeth
I am currently working as support coordinator and quality assurance manager in Bluebirdcare Lambeth. I initially started as a support coordinator and stepped into quality assurance management of the business
I am accountable
For ensuring quality is held within the business for customers and staff, develop and maintain strong leadership across the business.
For ensuring quality communication is held with the customers and staff to enhance business.
Assist director and care manager to comply with UKHCA and CQC regulations and ensure office is upto date with all changes in legislation and implement those changes in office.
Monitor and advice on the performance of quality management system and generate reports and data from database to maintain quality service.
For ensuring the customer needs are fulfilled that within the package provided from NHS/Council and report to manager if any concerns.
For ensuring that office liaise with external (CQC) and internal inspections and document them.
For ensuring defects been reduced within the database and reduce costs in running business smoothly.
For ensuring every client and staff are on the database with all documents and data to enable payroll and invoicing efficiently.
Work closely with other staff and provide necessary tools and techniques to enable quality service is provided by the company.
To take customer complaints and take responsibility in resolving them within a given time and gaining feedback on service to enable quality of service provided by the company.
As my current company works 7days a week high volume of calls are expected and I ensure each and every phone call is attended with grace and deal with professionalism with clients and staff.
Oct.2009 to Oct 2014
Senior care officer/Team Leader,
Sanctuary Care
I worked as Senior care officer/Team leader in Aashna house. I supervised and worked with team in promoting wellbeing of elderly clients. Making sure clients receive services and benefits they are entitled to, communicate with key professionals & local community authorities. Maintaining health & safety is followed by every individual in home and reporting to manager if any concerns. Execute supervisions, appraisals, staff rota, meetings, medication audit, documentation, reporting & recording, reviews of risk assessments and care plans. Assist management and manager in recruiting new staff.
Professional Development
Health and Safety
Manual Handling
Safeguarding adults
Leadership First-Aid
Team work managing conflicts
Academic Qualifications
Post graduations
MBA (International)
Anglia Ruskin University (LCA London) 2013 – 2015 2:1
M.sc in Computer Networking
Middlesex University London 2009 – 2010 Pass
Electrical and Electronics Engineering (B.tech) (India, Hyderabad)
CVR College Of Engineering 2004 — 2008 Pass
Accomplishments during academics
• Research on FDI and its effects in MBA.
• Financial reporting on company Sports Direct in MBA.
• Research on Cross cultural leadership in MBA.
• Research on Business law in MBA
• Worked on capstone project with regards to company GOOGLE as firm during MBA.
• Project on how effectively TCP (Transport Control Protocol) can be transmitted and reordered in Msc.
• Project on Robotic arm controller using ATMEL AT89C51 in B.Tech.
Key IT Skills
• Word, Excel, PowerPoint.
• Knowledge in C, C++ and .NET
Other Details
Languages: English, Telugu, Hindi, Gujarati
Interests: Watching & playing cricket, movies, browsing, self talking, touring.
References
Available On Request
