Profile
I am highly enthusiastic and experienced system administrator with 7 years of hands on experience in IT infrastructure support in a variety of industries. Expert in providing a wide range of IT solutions including desktop and server support, troubleshooting, design, implementation and administration of mid to large networks, seeking a challenging role to expand on current knowledge and expertise.
Technical Skills
o Strong customer centric approach with excellent analytical, coordination, presentation and leadership skills.
o Excellent experience & skills to provide remote as well as onsite support as 1st & 2nd line support engineer to variety of customers.
o Advance knowledge on Ethernet circuits, Switches, Routers, TCP/IP and network configuration.
o Excellent experience on Microsoft Windows XP, Vista, 7 & Windows 8
o Excellent experience on Microsoft Windows Server 2003/2008/2012.
o Excellent experience on Microsoft Exchange Server 2007 &2010 including Outlook, OWA, SMTP, POP3 and IMAP4, Exchange ActiveSync & Outlook Anywhere.
o Extensive experience with Blackberry Enterprise Server for Microsoft Exchange.
o Excellent knowledge and experience of Microsoft Windows 2003/2008/2012 Active Directory and Domain Services.
o Excellent knowledge and implementation experience of Group Policies in Microsoft Active Directory environment.
o Excellent experience and troubleshooting of DNS, FTP, DHCP, IIS, WINS & DFS on Windows server 2008 & 2012
o Excellent experience and troubleshooting knowledge of Windows Deployment Services and Windows Server Update Service on Server 2008 & 2012
o Implementation experience of High Availability technologies like Failover Cluster & Guest Cluster for windows Server 2008 R2, 2012 R2 & Hyper-V.
o Good hands on experience with VMware Workstation (version 8 to 11), ESXi Server 5.5, VCentre Server 5.5, VCentre Convertor & VSphere Hypervisor.
o Implementation experience of Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) conversation.
o Implementation experience of Citrix Virtualization technologies, XenApp 6/6.5 & XenDesktop.
o Excellent experience on Microsoft Virtualization technologies, Hyper-V 2008 R2 & 2012 R2.
o Microsoft System Centre 2012 including VMM, Operations Manager.
o Excellent management experience of Different mobile and tablet devices like iOS, Android, Windows Phone.
o Extensive experience with Apple products like iPhone, iPad, MACs and Google Android devices.
o Implementation experience of VMware AirWatch to manage mobile devices.
o Excellent experience with web based call logging systems, including in house built-in TESSA, LANDesk, HEAT, Service Now and Infraenterprise.
o Excellent knowledge & troubleshooting experience of Microsoft Office (2007, 2010 & 2013).
o Management and troubleshooting experience of Microsoft Office 365.
o Proficiency in installation & troubleshooting of different server hardware and installation of Rack Servers, like Dell, HP and IBM.
o Excellent experience with different type of storage technologies including NAS, iSCSI and Storage Spaces.
o Excellent management experience with HP, Xerox, Sharp and Ricoh MFPs devices.
o Experience of different imaging software such as Symantec Ghost and True image Icronic for large scale deployments.
o Experience in system administration, including system maintenance, workstation support, internet connectivity and monitoring.
o Extensive experience with different Antivirus and Security products like Symantec, McAfee, Sophos & ESET.,
o Extensive experience with data backup Fault Tolerant using different RAID technologies and backup & restore procedures.
o Working knowledge and experience of different Cisco routers and switches.
o ITIL Polices and Procedure to escalate to keep tickets updated according to SLA
o Extensive experience with Cloud based email archiving solutions like Mimecast, Symantec cloud security and websense
Career History
Orion Health:
Orion Health is a leading global provider of HIE and healthcare integration solutions. Founded in 1993, have offices throughout the world. Our products and solutions are implemented in more than 30 countries, used by hundreds of thousands of clinicians, and help to facilitate care for tens of millions of patients.
• System Administrator (September 2014 to Present)
o Provided support to 150 plus onsite customers in highly competitive environment.
o Participated virtualization project and successfully completed Physical to Virtual (P2V) for more than 15 servers.
o Patch management for servers and critical applications like Exchange & SQL server.
o Closing incidents after verification from users; defining and planning separate procedures for major incidents; ensuring adherence to SLA and priority based management.
o Resolving problems & issues within set timelines thereby developing the Knowledge Base; ensuring that the issue does not happen again.
o Provisioned and configure Microsoft Hyper-V 2012 R2 server for virtualization.
o Installed and configured different Windows Operating Systems like Windows 7, 8.1 and Server 2008 R2, 2012 R2 with appropriate resource allocation.
o Used different P2V tools like Disk2VHD & Microsoft Virtual Machine Convertor (MVMC) to migrate physical servers in virtual environment.
o Resource optimization, creating checkpoints and managing updates for virtualization environment.
o Prepared and maintained documentation of technologies, standards and procedures.
o Communication and coordination with other offices and support staff around the world to keep network up & running.
o Providing hardware support on different platforms; coordinating with 3rd Party vendors and Service Provider; backing up & restoring data from tape library and managing the backup tapes, keeping inventory, sending and receiving tapes to and from off-site storage
o Provided support for different Apple products including Mac OS and IOS devices (IPad & IPhone).
o Provisioning new servers, imaging; handling other daily routines; leading new deployments from systems perspective by coordinating internal resources; performing systems backups and restore procedures.
o Migrated user data and emails Office365.
o Creating and managing printer queues with different priorities and permissions.
o Deployment of different Operating Systems and Applications using Windows Deployment Services.
ETX Capital:
ETX Capital is a trading name of Monecor (London) Limited, a member firm of the London Stock Exchange and was established in 1965. ETX Capital provides institutional, high net worth and retail customers with multi-asset market derivatives trading through financial spread betting and contract for difference (CFDs) products.
• Support Analyst (July 2014 to September 2014)
o To provide 2nd line support to customers highly competitive financial environment.
o Support and troubleshooting of different financial application like Bloomberg, Reuters, Fidessa and Ariel,
o Successfully installed and configured VMware ESXi 5.5 hypervisor to host virtual servers.
o Installed and configured Windows Server 2008 R2 as virtual machine on VMware 5.5 Hypervisor with shared storage.
o Provisioned and configured Synology NAS device for ISCSI storage.
o Provisioned & managed different active directory component including domain, users, groups and service accounts creation.
Esteem Managed Services:
Service provider organization providing managed IT services to a well-known customers including Abellio Group, Shanks Waste Management, Brook Advisory, Great Rail Journeys, Furniture village and McGinley, based in UK and Europe.
• Managed Services Analyst (December 2013 to June 2014)
o To grasp infrastructure and service models for each customer and provide support according to agreed SLAs
o Provided infrastructure level support to different clients including Shanks Waste Management, Abellio Group, McGinley, Great Rail Journeys, Raven Russia and Brook.
o Worked and provided support to different clients on 24 hours shift pattern on routinely basis.
o Setup, provisioned and resolved issued related to different mobile platforms like Android, IOS, Windows phone and Blackberry devices.
o Setup and provided support for Google Apps like Docs, Drive and Calendar for different clients.
o Working on monitoring tools like Nimsoft and PRTG.
o To support Microsoft office 2003, 2007, 2010 & 2013
o Basic administration of IBM Lotus Domino and Smart Cloud email system.
o Support for centralized managed Antivirus and encryption products including, Sophos, McAfee, Symantec, ESET and Microsoft Forefront security products.
o Backup and restore using different methods and software including Symantec Backup Exec, Windows backup etc.
o Communicate with third party escalate calls, providing information and updates to resolve issues with in defined SLA
Trinity Expert Systems:
Organization providing managed IT services to a large customer base of mid-large corporate organization across UK and Europe.
• Infrastructure Support Engineer (June 2012 to November 2013)
o Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA; detecting, logging, categorizing and prioritizing incidents; providing initial Incident Support.
o Successfully creating and implementing Microsoft Active Directory environment including creating Forest, Domains, Child Domain, Organizational Units, Group and Users on Server 2008 R2 & 2012 R2.
o To provide 1st and 2nd line support to customers over the phone and site visits
o Provided infrastructure level support to different clients including McLaren Constructions, Virgin, Dorchester Collections, Phoenix Group, 3i, 20th Century Fox and Guardian.
o Adherence to ITIL procedures & policies to communicate with other departments for escalations.
o Experience with Swivel Pin Safe products.
o Excellent customer facing skills to provide remote as well as onsite support.
o Management of major incidents with regular updates to concerned parties.
o A good team player who enjoys to work within team as well as an individual to achieve desired results.
o Provided presentation and training to different users.
Civnom Technologies Limited:
• Network Support Analyst (November 2009 – June 2012)
o Communicate with different clients on different levels on daily basis to solve the problems as well as on going issues and pending tasks.
o Managing the complete IT infrastructure of client sites, providing them with troubleshooting facilities, installation of servers and computers, network printers & day to day management of their backup systems.
o Providing 2nd and 3rd line support to the end users and problem solving on day to day basis.
o Installed, configured and troubleshoot different kind of Microsoft Windows based networks for different organizations.
Iztech Computer Solutions:
• Network Engineer (December 2007 – October 2009)
o Managing a team of 4 technical support staff.
o Managing the complete IT infrastructure of client sites, providing them with troubleshooting facilities, installation of servers and computers, network printers & day to day management of their backup systems.
o Management of Microsoft Exchange 2003/2007/2010 server, Firewall setup & Antivirus.
Qualifications
o Microsoft® Certified Solutions Associate: Windows Server 2012 (MCSA)
o Microsoft Specialist: Server Virtualization with Windows Server Hyper-V and System Center Specialist
o Microsoft® Certified Systems Engineer on Microsoft Windows® NT 4.0
O Microsoft® Certified Professional
O CCNA 3.0
O CRB Cleared
Academic Qualifications
o MSc Computing (University of Wales)
References
Available on request
