Profile
A highly experienced IT Support Professional with a proven track record of success embracing and utilising leading edge technology to add value to leading financial service organisations. Acknowledged for the provision of innovative, delivery focused, results orientated IT solutions.
Inspires confidence with staff to deliver efficient IT support systems to streamline processes and improve overall operational efficiency across an organisation. Coordinate multiple, complex and varied projects, ensuring effective communication between technical support teams and the client.
Experience includes – IT support management, relationship management, business / product development, incident management, customer service management, business intelligence, information system management, business strategies, budget & forecasting, relationship management, systems administration, disaster recovery, site maintenance.
Technical Skills
Software –
• Windows 7 Desktop
• Windows7 Client
• Active Directory
• Domain Services
Servers –
• HP Proliant
• Dell Poweredge
• IBM Netfinity
• Windows Server 2003 2008
PCs’ –
• HP
• Dell
• IBM
• Packard Bell
• Acer
• Apricot
• Fujitsu
• Lenovo
Laptops –
• Lenovo
• Fujitsu
Printers –
• Epson
• Oki
• Manniesman
• Tally
• Fujitsu
• Kyocera
• Lexmark
• Ricoh
Scanners –
• Epson
• HP
• Microtek
• Lexmark
Storage –
• Raid Technology
• DAT, DLT, APC Power Installation & Maintenance
Career Summary
• Ensuring provision of timely and high-quality services to support over 8,000 users
• Evaluating technology and reviewing benefits for deployment into various systems
• Determining planning to ensure systems would perform as required for intended life-span
• Gathering external information, including network operational, costing and technical forecasts
• Defining problems, acquiring data, selecting forecasting methods and analysing results
• Maintaining network facilities in individual machines and associated peripherals
• Developing and implementing hardware and software to meet the Customer requirements.
CAREER HISTORY:
March 2015 to Present
Desktop Support NHS Ayrshire & Arran
Deployment of Win7 Pc’s, Network, & Printer Configuration, Installing Apps, Updating Databases & Active Directory
2014 to March 2015
Field Service Engineer for Barron McCann
Responsible for Installation, Imaging, repair and maintenance of a wide variety of IT
Equipment, Including Customer Display Units, Hand Held Scanners, MFD, MFPrinters Chip & Pin, Networks, routers, and switches
2014 to 2014 (June- September)
Distributed Engineer for SCC
Responsible for Installation and maintenance of a wide variety of IT and AV Equipment including, MFD Laser Printers, Photocopiers Kyocera, Brother, Samsung, Scanners and AV Monitors.
2014 to 2014 (April-June) Contract
Desktop Support: HP CDS for Barclays Wealth
Responsible for Imaging PC’s Refresh hardware when needed, Printer repair and maintenance of I.T. Equipment. In a VDI Environment.
2013 to 2014(April – April)
Project Support Engineer: Systal Technology Solutions
As part of a Team, Responsible for the Migration of 8000 Scottish Power users from Windows XP to Windows 7 Operating System, Following a Migration Script.
2008 to 2013
IT Technician: Logistics International Ltd
Appointed to provide technical support, on Laser Printers, Scanners, Servers, Desktop and Laptops, including Break/Fix, configuration and Installation of laser printers.
Fujitsu Business Clients Service Engineer, Lexmark Warranty Engineer
Assessed requirements and upgraded functionality of equipment where required.
EARLY CAREER INCLUDES:
• IT Support Technician Glasgow City Council 2006-2006
• Project Lead Erinys International 2004-2006
• IT Technician Synstar Computers Ltd 2000-2004
• Route Planner Parcelnet Logistics 1991-2000
• Various Roles HM Forces 1984-1990
Qualifications
• Microsoft Certified Professional
• Codan Radio Operator
• CompTIA N+
Medicine In Remote Areas
City & Guilds Microcomputer System Installation
