Profile
Having recently completed a degree in Business management in the University of Wales passing with a 2:1, I am looking for a position with a progressive company. I have had experience in customer service roles for the past 3 years and having experience in working in an office environment. I am proficient in using Microsoft Package including word, Excel, PowerPoint and outlook. I possess excellent communication skills written and verbal, excellent research, time management and problem solving skills. Highly organised with the ability to manage multiple projects and consistently meet deadlines
SKILLS
• Dependable & Committed
• Flexible
• Excellent communication skills (written & verbal)
• Proficient in Microsoft Package
• Prioritising work load
• Meeting targets & deadlines
Career Summary
Heartleys ADMINISTRATOR
Mar’15 – Present
• Knowledge of Sipp and SSAS
• Processing data for pension transfers
• Answering calls, dealing with all queries
• Maintaining 2 CRM systems
Torch Wealth Management ADMINISTRATOR Oct’14 – Mar’15
• Corresponding with pension providers and financial advisers
• Speaking with customers
• Maintaining a CRM system
EPC Solucoes
TRAINEE OFFICE CLERK
May’ 14 – Aug ‘14
• Assisting the managing director with day to day running of office
• Training period for 12 weeks
• Arranging meetings
The Railway Association
BARMAID
Apr ‘12 – May ‘14
• Cash handling
• Serving customers
• Opening and closing of venue
Dynamic Industries
TRAINEE OFFICE CLERK
Jun’11 – Sep ’11
• Writing up of new HSE manual
• Reviewing changes and formatting
• Proof reading
NatWest Bank
STUDENT EXPERIENCE
May’08 – Jun’ 08
• Listing potential loan customers
• Meet and greet
• Photocopying & filing
Education & Qualifications
University of Wales Trinity Saint David Sept ’11 – Jun ’14
• BA Bachelor’s Degree in Business Management (2:1)
Neath Port Talbot College Afan Campus Sept ‘07- Jun ‘11
• BTEC National Diploma in Business & Travel (Distinction)
• Welsh Baccalaureate (Pass)
St Joseph’s Catholic School & Sixth Form Centre Sept ’03 – Jun ‘08
• GCSE’s in English and Welsh grade C
