Achievements & Key Skills
• Given exceptional performance rating by the RCSEng CEO for impressive service for 2012-13 & 2013-2014
• Helped to deliver staff engagement project on career development and training development for RCS
• I was a member of staff council and I helped negotiate salary scheme for junior staff
• Completed the RCS career development course
• BA in Business and Management
• Staff line management experience from recruiting staff, setting objectives to performance management
• High level experience of organising small/large events, seminars and conferences ranging from 30 delegates to over 500 delegates
• Experience of using the SAGE Accounting Software
• Ability to manage different projects and events at the same time
• Office management experience as well as experience of marketing/branding a conference
• Drafted and launched new regional web pages for regional team
• Ability to work to tight deadlines without compromising quality & accuracy
• Experience of committee procedures & high level of customer service skills & excellent eye for detail
• High level IT skills in Word Processing, Excel, Power Point and database software
Employment History
Marie Stopes International- UK Business Support Team Leader
Aug 2015- current (Contract)
• I had full responsibility of managing the London and SE nursing rota which consists of surgical clinics and Early Medical Units, all areas of the clinic must be staffed with the correct skill mix required by the list
• I ensured staff completed doctors and nursing rotas were completed at least two months in advance and be presented to the UK BSM team and relevant centres
• I made daily changes to the rotas due to sickness and other unforeseen circumstances
• I line managed the greater London nursing administrator and the doctors administrator
• I managed all the nursing annual leave requests, I collated and applied to the rotas in order to ensure relevant nursing cover and skill mix are available.
• I highlighted to the centre management team training issues, I ensured that all training for adequate skill mix and work force planning was monitored closely.
• I worked closely with the centralised capacity team to ensure adequate staffing for the lists.
• I liaised with the Learning & Development team to highlight gaps in skill mix in order to assist the centre teams in developing their workforce
• I worked with the HR team to highlight areas of concern in regards to absence and performance issues which are impacting on the completion of the rotas
• I worked with the resourcing team, in conjunction with the centre teams, to plan any required recruitment activity due to gaps in the workforce
• I put in place mechanisms for effective communication with centre management teams ensuring that the approaches used provide opportunities for two way discussion. Assist in the promotion of a feedback culture to ensure continued success in rota management
• I manged the Pan London Bank nursing group, take their weekly availability and allocate them to the relevant centres where gaps are. Communication with the centre management team to discuss future needs where bank staff may be needed.
• I worked within the set nursing budgets for each centre and ensure that the nursing spend is in line with the income. If spend is over then an action plan must be presented to the BSM and centre management team in order to reduce the spend
• I worked with the centre management teams to plan for the following years nursing budgets
• Duty managed the day to day running of the UK BS Team in the absence of the UK BS Deputy Manager which will consist of overseeing capacity management and clinical rotas
The Royal College of Surgeons of England – Regional Team Support Coordinator
September 2011- Aug 2015
Project Management & Staff Line Management
• Achieved exceptional performance rating at current post from the CEO for impressive service for 2012-13
• Staff line management responsibilities, from recruiting new staff, organising inductions and managing the office and the administrators
• Set objectives, monitored staff performance and supervised the team, I also organised and delivered staff performance management
• Organise training and provide development opportunities for the staff I manage
• Organise 4 large conferences every year and supported several smaller events
• Created a brand identity for the Regional Representative Conference
• Planned and implemented a marketing strategy for each Regional Representative Conference
• Supported the manager through the Regional Review and coordinated all the confidential interviews
• Planned, restructured and updated the Regional Team webpages so that they are more user-friendly
• Assisted in drafting budget sheets annually including assessing future expenditure, and I set up clear procedures and monitoring systems for expenditures
• I helped to monitor and analyse team spending for the business manager
• Carried out communication project work and research for promoting the regional team to both internal and external stakeholders
• Carried out staff engagement project on career development and training development for staff with directors and delivered recommendations and solutions to HR.
Events Management
• Responsible for the management of the Regional Representative Conference (300 delegates) as well as other smaller conferences and events across the UK
• Work alongside the manager to monitor the events budget and helped to identify sponsorship opportunities
• Responsible for stakeholder management for the conference; I ensured effective/timely communication was in place with key staff, speakers and sponsors
• Help to develop, draft and edit the programme for the conference
• Organise all administration for conferences (booking venue, hotel, arranging/ checking catering, ordering AV)
• Liaise with speakers, exhibitors and sponsors & maintained key contact lists and attendance records
• Develop and execute a marketing plan for the conference, from coordinating the production of the delegate pack and badges, to creating and distributing the flyers & updating the conference website pages and news links on twitter
• Organise the evaluation of the event and ensured that the report was circulated to the relevant key internal stakeholders
Office Management
• Central point of contact for internal and external stakeholders and members of the Regional Team, dealing with all queries coming to the office
• Organise the induction of new members of the Regional Team by setting up meetings, coordinating shadowing arrangements and collating induction packs
• Organise and manage all the Regional Sector meetings as well as the Regional Team meetings
• Help to manage the scheduling of all regional team events/conference 3 years in advance
• Supervise the team administers to ensure efficient diary management of all 10 remote workers and surgeons across the regions.
The Royal College of Surgeons of England -Committee Administrator/PA to Head of Department
August 2007-September 2011
Project Management
• Helped promote and market our department’s revalidation services to internal staff and to surgeons
• Organised and managed the governance work of at least six committees a year
• Organised all protocols for elections for committee and council members
• Updated the team’s record management procedures and changed all the department’s electronic systems
• Formalised office financial transactions and I set up clear procedures for monitoring expenses
• Provided daily project administrative support. These included things such as: working with the web team to set up an online survey, processing all invoices and expenses related to a project, tracking each project’s budget and always liaising with the project manager and ensuring effective communication. Also provided administrative assistance to the Head of Professional Standards and the project managers.
Events Management
• Helped support the Regional Representative Conference, with around 300 delegates attending twice a year. This involved: booking the venue/catering, coordinating with the project managers and sending invitations, updating the website, liaising with the speakers on a regular basis & booking their accommodations & travel, booking AV, arranging delegate packs and badges, setting up stalls on the day and testing the equipment & providing administrative support
• Organised events for the launching of key report such as inviting special guests, booking the venue, coordinating with facilities to set up the rooms, booking catering and organising badges)
• Managed all the committee meetings within the department (this ranged from small regular meetings to large seminars and working groups for different managers, and required a high level of attention to detail)
Office Management Responsibilities
• Responsible for the information management and record management for the office
• oversaw the smooth running of the Standards office and managed all queries that came into the department
• Managed and processed office financial transactions (expenses claims, invoices & financial reports and helped the managers track department budgets)
• Worked with the HR department on staff inductions, making sure my department was following RCS policies relating to record management as well as RCS systems
• Managed office stationery; this meant tracking the stationery budget, processing invoices and making sure the office was well stocked especially during busy periods
• Drafted, typed, edited and circulated correspondence and reports including confidential materials
• Managed office records (hard files and electronic files) and ensured they followed college procedure
• Stakeholder management: I liaised with Council members, surgeons and the CEO’s office on a regular basis
• wrote articles for our newsletter and updated and regularly maintained the Professional Standards website
Wandsworth PCT -Finance Administrator – Commissioning & Finance Department
January-July 2007 (temporary contract)
• Checked incoming invoices using the Oracle system; I processed invoices such as the Non-Contractual Activities. Disputed or approved all NCA invoices for the PCT and also updated the NCA spreadsheet to keep track of all NCA invoices for each financial year
• Monitored incoming invoices for any discrepancies; coded them to the right department and disputed any invoices that were wrongly charged. Also helped the finance department clear the year-end accruals
• Helped support the information department (with work such as analysing patient waiting list data as well as the monthly A&E data)
London College of Beauty Therapy (LCBT) – Admissions & Student Service Advisor
2006
Student Recruitment and Admission
• Coordinated and managed the process of student selection and progression
• Dealt with enquiries (letters, emails and telephone calls) and sent out application & information packs
• Organised and delivered about 50 events/workshops a year
• Booked applicants onto open days, organised presentations on course and career availability on open days
• Interviewed applicants and assessed their eligibility for their intended course
• Recruited about 20-30 students a month to different beauty therapy courses
• Promoted and marketed the LCBT courses in career fairs and to students in schools
• Verified the documents submitted by applicants (photo ID & references & academic papers)
• Ensured all submitted applications were completed with the required evidence to the standards set by LCBT
Student Services
• Processed student welfare services from EMA forms and student hardship fund applications for government financial support; this meant verifying their identity and financial status
• Processed each application and replied by letter within 10 working days
• Delivered seminars on course progression and career opportunities to students
• Also responsible for processing exam materials
Finance and Office Management
• Processed all the financial transactions within the admissions department using the SAGE Accounting Software (including course payments, events payments, uniform orders)
• Part of my job was to also work very closely with the training department as well as the audit & procedures officer; this meant making sure that all procedures were followed and doing the audit reports
Kingston University – Placement Co-ordinator & Postgraduate Course Administrator
2004
Placement and Office Management
• Managed & coordinated all undergraduate placement activities within the School of Social Work; this included placement bids & matching student profiles to vacancies and arranging interviews for students
• Organised about 50-80 placements a year and I had to meet my target placements 100% of the time
• Tracked and managed all correspondence & communications at the application stage between students and potential employers. I also maintained & updated the placement database (vacancy & agency details)
• Processed all financial aspects of placement funding and bids and placement payments, e.g. agency & lecturer’s fees and student travel costs
• Managed all placement key events such as workshops, conferences and meetings
• Managed key placement committee work including governance; key tasks included setting up agendas, liaising closely with the chair of the committee, booking meeting rooms, taking meeting minutes and processing all correspondences
• Ensured that strict placement procedures were adhered to so that the school could achieve government funding
• Organised all the rooming needs for meetings within the School of Social Work
• managed all placement key events such as workshops, large conferences with 200-500 delegates
Postgraduate Course Administration
• Managed the postgraduate Student’s course administration such as (enrolments, organising their ID, class timetable, class registration and student packs and be first point of contact for any enquiries)
• Liaised and worked with the exams department to help with exam scheduling
Education & Qualifications
2000-2003- BA (HONS) Business and Management Studies Degree (2.1)
1998-2000- General National Vocational Qualification, GNVQ Business Advanced (DISTINCTION)
Interests
I am an avid reader of science fiction books and political biographies and like to keep up to date with current events
References
Available on request
