Objective
IT professional with 10 years experience in the management of Information Technology with combined functional experience in leading, analyzing, designing, developing and testing front-end and back-end financial systems. Seeking a test manager / test lead position where my management, leadership and technical skills will be utilized.
Profile
Solutions-driven professional with extensive experience in QA test/project management and designing/implementing technical solutions for Fortune 1000 company.
Resourceful, creative problem-solver with proven aptitude to analyze and translate complex customer test requirements and business problems and design/implement innovative custom solutions.
Adept with QA Methodologies, Software Development Life Cycle, Software Testing Life Cycle, Automated Test Lifecycle Methodology, Risk Management, Quality Assurance and Control, Change Management, Project Management, Resource Management, and Management of Offshore resources
Led successful test efforts on time and within budget from beginning to end for several in house high profile projects ranging 5 to 15 million dollars over a course of 7 years in a fast pace financial industry environment.
Planned, implementated, and maintenaned test environments, test plans, and test scripts.
Presented and implemented new QA processes to the business owners, development teams, project managers, business analysts, and software engineering managers on agile and waterfall projects.
Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customer, staff, and technical teams; adept at delivering presentations and demos.
Decision-maker with natural ability to facilitate communication between team members and drive performance to achieve business objectives.
Analytical problem-solver capable of handling multiple assignments while working in high-pressure situations to meet tight deadlines.
Managed / led onshore and offshore test teams ranging from 4 to 15 junior / senior manual and automated test engineers.
Anticipate possible problems and risks in a project, and propose plans to mitigate issues and reduce risk to the firm.
Advanced Expertise with web based and client/server applications, front end, back end and middle office testing, including SOA enterprise services, web services, user interface testing, stored procedures, and data warehouse and ETL testing.
Advanced knowledge with creating work package plans, automation framework, test plans, test strategy, and test summary reports for upper management and executives.
Excellent data mining and troubleshooting skills.
Extensive array of skills that allow me to play different roles in IT: requirements gathering, research, analysis of business processes, test data management, etc.
Experienced in working under pressure, coordinating, prioritizing and meeting deadlines.
Trilingual: English, French, and Arabic
Willing to travel
Technical Skills
Tools: Team Foundation Server (Test Manager, team explorer), SOAP UI, Visual Studio, HP Quality Center 10.0, Service Desk, Microsoft Office (Word, Excel, Access, Visio, PowerPoint, and Outlook), IBM Optim for test data management, Quick Test Pro for automation, Microsoft Project, PWA, MS SharePoint.
Databases: Oracle SQL Developer, Microsoft SQL Server Management Studio, MySQL/Tandem Mainframe.
Programming Languages: SQL, XHTML/HMTL, ASP .NET, Regex, PHP, JavaScript, C#, VB .Net
Operating Systems, browsers and platforms: Windows (XP, Vista, Win7), MAC (Snow Leopard), Internet Explorer (IE6, 7, 8, 9, 10), Firefox, Safari, Citrix, and Virtual Machines.
Qualifications
University of South Florida
BS, Management Information Systems (Business Administration), Spring 08
ISTQB Certification in the U.S.A. (Certified Tester, All levels), April 08
Professional Experience
Senior Technology Test Analyst
Raymond James Financial, St Petersburg, FL,
Jan 2012 to present
Team lead and test lead for The Consolidated Data System project which delivers a holistic view of the client and a consistent view of client assets and liabilities, the back end code is Java and communicates with Oracle; All data is being sourced and migrated from Tandem Mainframe and SQL Server.
Team lead and test lead for Client Center, an in house Sharepoint platform application that delivers information to Financial Advisors about their clients and their accounts and acts as a hub for over 30 integrated systems, including Client Relationship Manager (CRM), Goal Planning & Monitoring, and Client Reporting. Financial Advisors and Home Office Associates are able to view account holdings, place trades, see the history for an entire relationship, view statements and run reports all in one place. The application was written in WCF and using WebAPI for the services which are built on the .Net Platform. The UI was written in Angular and jQuery and communicates with SQL Server.
Team lead and test lead for our front end facing Investor Access Application; a legacy application that was redesigned from ASP.NET/HTML to a new user interface using WCF, XHTML, ASP.NET3.5, AJAX, Javascript, and SOAP.
As Team Lead / Test lead role for the above projects, I was in charge of creating and reviewing the following testing deliverables: the test plan, test metrics, test summary document, defect reports, statuses for sernior management, script creation and execution.
As Team Lead / Test lead role, I monitored and managed testing progress, provided status updates, and escalated issues appropriately to senior managers/ project managers.
As Team Lead / Test lead role, I trained new in house and offcshore resources
Created automation framework to automate back end testing of ETL processes (TFS, Oracle, Visual Studio and C#)
Developed testing scenarios that fully assessed the internal workings of the risk based authentication (RBA) interface to the Investor Access login and enrollment functions.
Performed unit testing, risk-based testing, system integration testing, regression testing, user acceptance testing, and performance testing,
Analyzed system architecture, technical specifications, requirements, and design documents for large complex systems.
Worked with developers to transition business requirements into functional and technical designs
Created and executed advanced SQL scripts for data analysis and verification of CDS to our legacy applications.
Collaborated with business managers and project owners to document current business processes and proposed requirements for our trading applications.
Identified, tracked, and resolved major security and functional defects with several web-services specific to Investor Access, as well as its composite and wide enterprise services (Risk Based Authentication service, Investor service, Account service, Portfolio service, Future Payments service, Agreements Service, Financial Products and Holdings service, Document Suppression service).
Monitored quality throughout the SDLC; Recorded and communicated validation results, issues and risks to team members
Created project release notes for company staff detailing the implemented functionality and current issues
Defined and coordinated the implementation of software development and quality assurance best practices
Ensured continuous IT departmental improvement by conducting project audits during project phase-end and Q&A reviews; Present corrective action for any noted project SDLC deficiencies
Test Analyst II
Raymond James Financial, St Petersburg, FL,
Mar 2008 to Jan 2012
Test lead role on Continuous Delivery for automated deployment and server integration points
Overseeing other analysts: peer review of scripts, help with data mining, and kept them up-to-date on project schedule, change requests, and design changes.
Communicated detailed product knowledge to support consulting engagements
Test Lead role and advocate for test data management and data masking effort using IBM Optim Test Data Mgmt, main role was to gather data requirements and provide the subsetted data.
Perform complex data acquisition, data manipulation (mapping and transformation), and data mining within the data warehouse
Perform business process analysis and work with the Development team to implement new or enhanced functionality
Perform data cleansing and data reconciliation to preserve data warehouse integrity
Responsible for web testing that includes new releases, regression testing, and functionality verification.
Test lead / Engineer for Monthly MSFT security patch testing of all our private client group applications on the different browsers/OS
Trained and mentor new interns on the team on monthly basis
Business Analyst Intern
Raymond James Financial, St Petersburg, FL,
Jan 2007 to Mar 2008
Researched legal cases for RJ’s Legal Department and identified and pulled the error logs for client accounts. This information was sent to the business users and logged in our records, in case of future client disputes. The Tandem environment was used to pull records from DBACCESS, I used SQL Server 2005 to query the error logs encountered by the users while trying to access Investor Access web pages, and I used the Audit/Trade Log to view all the activities the client performed on given dates.
Responsible for delivering important Hot News information to business users in case of down time of our front end applications critical to the business users and clients.
Created software requirements and test cases for a new monthly paper suppression report at the branch level access for RJ&A.
Created software requirements and test cases for adding Accretion / Amortization information for Municipal Bonds
Met with business users from the Alternative Investments Group in order to create requirements for BondDesk Quiz for Financial Advisors to take on the topic of Structured Products.
Developed Input and Output files in the Tandem environment for the Optional Dividends project.
