Profile
• Diverse level of Customer Service.
• Supervisory positions in logistics.
• Continuing my education in Logistics.
• Excellent at troubleshooting and problem solving
• Excellent Communication Skills
• Able to prioritize and complete work with quality in a timely manner
• Maintain a clean professional demeanor
Education & Qualifications
Tarrant County Community College 10/2014-6/2015
Fort Worth, TX
Concentration: Logistics
Miramar Community College 02/2014-08/2014
San Diego, CA
Concentration: Law Enforcement
Peace Officer Standards and Training Certificate
Mira Costa Community College 08/2012-12/2013
Oceanside, CA
Concentration: Logistics
Professional Experience
Logistics Coordinator
November 2015 – Present
Euro American Propagators
Responsible for International Shipping Live plants. Experienced in using UPS Worldship and FedEx Shipping Manager. Reconciling shipping reports to make sure no orders were missed in the daily shipment. Experienced in warehouse operations from pulling product to shipping order. Coordinating with customers for returns and receiving replacements. Responsible for shipping products using all shipping methods. Meeting with trucking, air, and rail companies to receive the lowest rate to ship our product to keep our shipping cost low. Experienced in using wide variety of computer software. Certified on forklift and electric pallet jacks.
Force Protection
July 2015 – September 2015
Dyn-Corp International
Responsible for patrolling the outer perimeter of the camp in tactical vehicles. Manning the patrol towers as over watch to protect military and civilian personnel. Operating an entry control point for vehicles coming on and off base. Conducting vehicle searches. Operating the pedestrian entry control point with x-ray machines and metal detectors. Having to communicate with the locals and providing customer service to them since this was a peace keeping camp. Location of camp was in Kosovo.
FBO Airport Service
February 2015 – July 2015
Alliance Aviation Services
Responsible for providing customer service to private jets landing at our airport. Private Jets would land every day from all over the world and would require various services that our airport provided for them. As jets would land we would greet them plane side, deliver rental cars to them or even shuttle them to their hotel. The pilots would often request fuel or other services for the aircraft that we would accommodate. The jets landing would always be our number one priority, we would provide the best customer service and to make sure they were treated with a red carpet service every time they landed.
Ramp Worker
July 2008 – July 2015 (Time break for military)
United Parcel Service (UPS)
Responsible for loading and unloading air containers from freighter aircraft. Assisted in marshaling in the aircraft, had to chock the aircraft into position, as well as supply power to the aircraft. Used belt loaders and cargo loaders to unload the air containers from the aircraft. Had to transport the air containers on to dollies and transport them around the airport using a tug. Had to use a pushback to properly push the aircraft out on to the taxi way so the aircraft and make the on time schedule departure time. Had to properly report hazardous material inside each air container. Manifesting and reporting on each container loaded into aircraft. Experienced heavy equipment operator. Worked in warehouse operations. Loading and unloading of tractor-trailers. Worked at Dallas-Ft. Worth International Airport.
Logistics Embarkation Chief
December 2008 – October 2012
United States Marine Corps
Responsible for the movement of over 500 Marines and Sailors from California to and from Southern Afghanistan. Oversaw over 500 convoy missions while deployed in Afghanistan. Responsible for creating load plans and prepping various containers and vehicles to be loaded on US Air Force cargo planes to be flown back to the United States. Non-Commissioned Officer with five personnel underneath; responsibilities included leading physical training and was personally accountable for their individual mission readiness. Container inspector certifier. . Familiar with Single Mobility System (SMS), Integrated Booking System – Container Management Module (IBS-CMM), Joint Operation Planning and Execution System (JOPES), Movement Tracking System (MTS), Global Air Transportation Execution System (GATES), Aircraft Load Planning System (ALPS). Operated multiple heavy machinery equipment to complete the mission at hand. In charge of various warehouse operations. Received achievements presented to me by Battalion Commander. Worked operations on airfield in Afghanistan. Hazmat shipping certified. Load planning certified. Held a secret clearance.
Lead Generator/Customer Service
September 2007 – October 2008
Silverleaf Resorts
Responsible for promoting a timeshare company. Having to go to various events throughout the Dallas/Ft. Worth area and talking to customers to explain what timeshare can do for them. The level of customer service we had to provide to the customer played a vital role in the relationship since the customer would trust us with their money in order to visit a timeshare presentation. We would be with the customer throughout the entire process from start to finish even if they did not buy a timeshare with our company.
