OBJECTIVE
Career Objective
To advance in the field of business management.
Career Highlights
1998 – Responsible in making the company’s Accessories Department organized and profitable.
2000 – 2001- Maintained the company’s status as the No. 1 Isuzu Parts Dealer of the Year.
2002 – Succeeded in winning back the trust and confidence of DHL (Philippines) Express, WWW Express, and other fleet accounts.
2003 – Instrumental in closing the sales of 12 units Isuzu Trucks with DHL (Philippines) Express.
– Responsible in establishing Quarterly Service Caravans (off-site service) in Bicol Region.
2004 – 2005 – Assisted the management in winning the Isuzu Dealer of the Year Award for two (2) consecutive years in 2004 and 2005 respectively.
2008 – Responsible in the supply and delivery of 12 units ambulance to the Municipality of Meycauayan.
2009 – Chosen to undergo training in Job Control and billing sections by Arabian Automobiles Company.
2010 – Implemented new service procedure to ensure technician’s productivity and to guarantee customer satisfaction.
2012 – Successfully built 119 ambulances for Hamad Medical Center of Qatar as scheduled
Skills
1. Expert in customer handling
2. Expert in negotiation
3. Expert in inventory management
4. Expert in workplace coaching
5. Expert in humanistic management
Employment History
April 2014 to Present
Production Manager
Royal Caravan Vehicle Bodies Mfg.
Al Quoz Ind. 1
Dubai, U.A.E
Responsibilities:
– In-charge in the day-to-day operation of the company
– Plans and executes management strategies to increase productivity and profit
– Promulgates and implements company policies to promote healthy working environment
– Continuously plans to innovate to maintain market leadership
– Establishes and maintains good relations with customers
– Assists clients in the formulation of designs
– Coordinates with clients as to the status and progress of the project
– Ensures that the project is carried out properly as planned and according to quality standards
– Supervises in the selection and procurement of materials
– Prepares quotations and job estimates for approval of clients
October 2011 to April 2014
Workshop Manager
Emergency Transport Technology Middle East
Suite 112 Commercial Bank of Dubai Bldg.
Shiekh Sayed Road, Al Quoz
Dubai, U.A.E.
Responsibilities:
– Study, analyze and carry out projects given by the Managing Director
– Implement production plan
– Prepares bill of materials (BOM) for the project
– Assists the Sales Team in the lay-out of internal fit-outs
– Controls the supply of materials to limit wastage
– Ensures that production deadlines are met as scheduled
– Leads the workshop team in building and assembling ambulance and other vehicle body conversions
– Coordinates with mother company in Australia (Byron Australia) for any assembly or design modifications
March 2011 to September 2011
Group After Sales Manager
Lica Auto Nation Inc.
Shaw Blvd., Mandaluyong City, Philippines
Responsibilities:
– Handling five (5) dealerships of different brands and conducts regular visits to ensure that KPIs are met
– Plans and executes after sales marketing activities in order to achieve individual branch quota
– Monitors and analysis weekly production reports of different branches to determine the weaknesses and strengths of each branch
– Makes a study and recommends to the management necessary improvements of facilities and procedures to increase production
– Conducts facilities audit and ensures that government requirements are complied
September 2010 to March 2011
After Sales & Parts Department Manager
Nissan Motors Philippines Incorporated
Nissan Technopark, Brgy. Pulong Sta. Cruz
Sta. Rosa City, Laguna, Philippines
Responsibilities:
– Ensures adequate supply of parts in the warehouse and prompt delivery of orders to dealers.
– Plans and creates programs to increase revenue for both dealers and manufacturer.
– Regular visit to dealers to determine their needs and come-up with immediate countermeasures.
– Conduct periodic price survey of competitors to determine comparative advantage.
– Controls parts inventory to maximize gross profit and avoid over stocking.
– Develops programs to reduce non-moving parts.
– Recommends to the management the implementation of catch-up plans in order to achieve targets whenever necessary.
December 2009 to September 2010
Gen. Service Manager
Isuzu Makati Gencars, Inc.
2113 Pasong Tamo, Makati City
Philippines
Responsibilities:
– Supervises the entire service and parts operations of all five branches namely: Isuzu Makati, Isuzu Batangas, Isuzu San Pablo, Isuzu Legazpi and Isuzu Naga.
– Plans, develops and implements efficient and effective service procedures to ensure technicians productivity and prompt delivery of vehicles being serviced.
– Creates policies to ensure customer satisfaction.
– Plans and develops service activities to sustain growth.
– Visits fleet customers to market the services.
– Conducts monthly review of the service production of each branch and sets a monthly labor target.
– Assists the Sales Department in their fleet customer’s service requirements.
– Develop measures to ensure that the department is free from any kind of fraud or any form of corruption.
October 2008 to November 2009
Service Consultant
Arabian Automobiles Company (Nissan)
Deira, Dubai, United Arab Emirates
Responsibilities:
– Attends to the customer’s needs and advises the customers of the required services based on the mileage of the car.
– Explains to the customers the various benefits of the periodic maintenance service (PMS).
– Advises the customers of the parts that require replacement based on the mileage and age of the vehicle.
– Informs the customers of the parts that need to be replaced as seen by the technicians.
– Recommends to customers the products that would help prolong the life of the vehicle.
– Maintains good relationship with customers to ensure customer satisfaction
April 2007 to October 2008
Trucks and Buses Division Head
Isuzu Makati Gencars, Inc.
2113 Pasong Tamo, Makati City
Philippines
Responsibilities:
– Handles clients’ requirements for truck bodies like: bus, dump trucks, fire trucks, mobile clinics, vans, drop side, etc.
– Coordinates with clients as to the specifications, and lay-outs of the body.
– Assists sales agents in the negotiation with fleet clients and the presentation of the technical specifications of the truck.
– Assists clients to choose the right truck chassis and the body to be fabricated to suit their requirements.
– Plans and develops sales activities to ensure the growth of the department.
– Monitors sales agents’ performance and their daily activities.
– Conducts regular meetings with sales force to ensure achievement of monthly targets.
February 2002 to April 2007
Service and Parts Manager
Isuzu Makati Gencars, Inc.
2113 Pasong Tamo, Makati City
Philippines
Responsibilities:
– Plans and develops strategies to ensure the continued stability, growth and profitability of the entire department.
– Solicits accounts by paying regular visits to client companies.
– Creates periodic maintenance service (PMS) programs to fleet accounts.
– Conducts regular off-site services outside the dealership.
– Implements 5-S and maintains good working condition.
– Conducts weekly meetings with the technicians and other service staff.
– Ensures speedy and prompt delivery of services and guarantees customers satisfaction
– Analyzes and monitors the movement of parts and controls the purchases of spare parts.
August 1998 to February 2002
Parts Department Manager
Isuzu Makati Gencars, Inc.
2113 Pasong Tamo, Makati City
Philippines
Responsibilities:
– Develops and maintains proper material inventory control, procurement and warehousing.
– Ensures that requirements of both the service and over-the-counter customers are met.
– Implements 5-S and cost saving measures.
– Plans and develops policies to maximize company profit and minimize cost.
July 1997 to August 1998
Accessories Department Head
Isuzu Makati Gencars, Inc.
2113 Pasong Tamo, Makati City
Philippines
Responsibilities:
– Maintains a wide network of accessories suppliers.
– Assures prompt delivery of accessories to clients and sales executives.
– Scouts for a high-quality, dependable and new accessories.
– Ensures profitability of the department.
– Plans and develops sales programs in order to achieve sales target.
Education
2004 – 2006
Masters in Business Administration
Pamantasan ng Lungsod ng Maynila
Intramuros, Manila, Philippines
1991 – 1996
Bachelor of Laws
Philippine Law School
Pasay City, Philippines
1987 – 1991
Bachelor of Arts in Asian Studies
University of Santo Tomas
Espana, Manila, Philippines
1983 – 1987
Secondary
Notre Dame of Sarmiento
Landasan, Parang, Maguindanao, Philippines
1977 – 1983
Elementary
Sarmiento Central Elementary School
Landasan, Parang, Maguindanao, Philippines
