PROFESSIONAL EXPERIENCE
Sep 2015 – present
LOT POLISH AIRLINES (WARSAW)
EXECUTIVE DIRECTOR ECOMMERCE AND ANCILLARY SERVICES
Responsible for
• Online omni-channel sales strategy (travel, ancillary, retail),
• Ancillary services development,
• Website/Mobile/Wearable devices touch point development,
• Sales automation,
• eMarketing pro-sales budget (programmatic, display, CPA, CPC etc.)
• Cooperation with partners (meta-search, travel sites, content providers etc.)
Feb 2013 – June 2015
GULF AIR (BAHRAIN)
MANAGER BUSINESS SOLUTIONS
Responsible for implementation, development and maintenance of the airline commercial systems:
• Passenger Service Systems
• Expert systems in the area of the airline network planning, scheduling, pricing and revenue management
• Loyalty and Customer Service Solutions
• Web and mobile solutions
• Cargo solutions
July 2011 – Feb 2013
GULF AIR (BAHRAIN)
MANAGER ECOMMERCE
Responsible for
• Online sales distribution channel – B2B, B2C, Redemption bookings,
• Online ancillary services offer,
• Online payments,
• Management of e-commerce project plans,
• Supervision of 3rd party suppliers,
• Analysis & reporting
Feb 2009 – April 2011
ARIK AIR LTD (NIGERIA)
MANAGER ECOMMERCE
Responsible for
• Start-up of online sales distribution channel (both technically and functionally),
• Pricing strategy for web fares
• Online payments,
• Management of e-commerce project plans,
• Supervision of 3rd party suppliers,
• Online marketing (e-newsletter, SEM and SEO)
• Analysis & reporting
Jun 2005 – Jan 2009
LOT POLISH AIRLINES (POLAND)
MANAGER ECOMMERCE
Responsible for
• Development of Internet distribution channel,
• B2B programs and ancillary services (both technically and functionally),
• Online payments
• Management of e-commerce project plans,
• Supervision of 3rd party suppliers
• Online marketing (especially SEO and SEM)
• Analysis & reporting
DETAILS OF FURTHER EXPERIENCE CAN BE PROVIDED UPON REQUEST
QUALIFICATIONS
2011 – 2015
City University London; Air Transport Management
Modules: Developing a Business Plan, Airports and Ground Handling, Airline Operations, Fleet Planning, Airline Marketing, Airline Business, Airworthiness and Maintenance, Sustainable Aviation
1992-1996
First Independent University (Prywatna Wyższa Szkoła Biznesu I Administracji)
MA Economics
IT SKILLS
Windows, Mac OS, HTML, DHTML, XML, PHP, MS Office, Adobe Illustrator, Adobe Photoshop, Macromedia Dreamweaver, Macromedia Flash, Sabre CRS and Departure Control, Amadeus CRS and eTravel solutions, TTI Aeropack CRS, Mercator MARS CRS, ITA Software QPX, Vayant Core Pricing and Shopping, SabreSonic Web, Anixe Resfinity Air, AirVision Planning and Scheduling, Fares Management and Revenue Management, Amadeus Loyalty and Customer Service (formerly HitIt Crane FF and Crane 4C), Google Analytics and Optimizer, IATA NDC XML Scheme and many more.
