Profile
I have over 21 year’s experiences of working within the Health and Social Care Sector, with over 13 years of management experiences. This has given enormous opportunities and very humbling experiences in working with diverse range of people with amalgamations of complex health and social care needs, such as, mental health, learning disability/difficulties, substance misuse needs. My experiences of working with multiple providers such as not-for-profit third sectors organisations, integrated NHS Trusts and private sector as given me a unique perspectives and skill sets in building and maintaining excellent relationships and influence with both internal and external stakeholders and partners. I have extensive experiences of managing large portfolios such as community services and in-patient hospitals across multiple sites and regions. This includes managing both human and financial resources, working with health and social care commissioners to develop new services and maintaining existence service contracts. I have excellent Leadership and managerial skill sets and as a result my team and I have always ensure that CQC criteria are systematically archived, Service Level Agreements [SLAs], and Key Performance Indicators [KPIs] are also archived. In addition, I am highly focused and result orientated hence I have always ensured that I fully engaged with my organisation targets and ensure that I meet all my set the targets. I have experience of managing mixed targets £20million+ budgets, submitting and presenting new business plans to Executive Team and Board Members. I have experience of transforming services models from registered care to supported living, personalised care models and moving from block contract to Payment by Results and working with CCGs. I am educated to a Master Level, Master in Business Administration [MBA] in Health Service Management; I also have Bachelor of Science [BSs] Honours in Mental Health Nursing. Finally, my qualifications, experiences, motivations, knowledge and Skills will allow me to greatly contribute to the work of your organisation, I looking for opportunity to contribute and develop the skills that I possess.
Employment History
Interim Hospital Registered Manager |The Huntercombe Group | www.huntercombe.com
Feb 2015- Till Present.
The Huntercombe Group provides three specialist areas of care: Adult Mental Health, Specialist Brain Injury and Child and Adolescent Mental Health Services. With 55 hospitals and specialist centres across England and Scotland, they work in partnership with NHS and Local Authorities to provide person-centred quality health and social care services. The Huntercombe Group aims to continuously improve and innovate in the services they operate and they do this through various joint initiatives and partnerships with the NHS.
Purpose:
To undertake 24hr operational responsibility of the hospital and provide leadership and direction in meeting all people, financial and legislative requirements. To be accountable for the clinical and commercial viability of services. The role holder will need to be an experienced operational manager and will need a high level of personal commitment to achieving the company’s objectives.
Roles and Responsibilities:
• To manage CAMHS Low Secure, PICU and Transitional Hospital.
• To manage and supervise senior multidisciplinary team of Nurses, Social Workers, OTs, Psychologists, Psychiatrist, administrative and operation managers.
• Achieve & maintain budgeted occupancy levels by ensuring the Business & Marketing Plan delivers all contractual obligations
• Develop strong relationships with a wide range of key internal and external stakeholders e.g. PCT/Strategic Health Authorities/Board & Key Influencers/Local Authorities
• Ensure that the correct skill mix & ratio of staff is in place, and are fully developed to perform their role to meet the requirements of any relevant regulator. Ensure that the performance management system is used comprehensively.
• Comply with employment legislation and the company’s employment procedures enhancing the company’s reputation as a firm but fair employer.
• Ensure that the hospital upholds the requirements of all relevant regulatory bodies including the CQC including upholding the code of practice re independent hospital managers; and the statutory legislation necessary for its operation
• Be accountable for integrated Governance within the Hospital. The Medical Director, where applicable, will participate in evolving and upholding the integrated Governance Strategy. Comply with the Corporate integrated Governance Strategy. In conjunction with the Senior Management Team, ensure that the treatment plans, where possible, are evidence based, comply with The National Service Framework; NICE/SIGN; and any new D.H. Initiatives as they arise
• Ensure that all financial targets are met in respect of fee income, payroll & expenses by regular monitoring. Provide support & direction to SMT to achieve this.
• Establish programmes for monitoring maintenance activities. Achievement of cost effectiveness in short term & long term maintenance requirements. Achieve a high standard of asset maintenance
• Ensure that the hospital is cognisant of the Company ‘brand’, in that it complies with standardised documentation in use and promotes the brand wherever possible. Staff should be aware of the rest of the Group activities by circulating all relevant information
• Ensure that comprehensive personnel records are kept for each member of staff
• Uphold the duties of the Registered Manager in relation to HealthCare.
• In conjunction with integrated Governance, ensure that the Hospital operates a quality focus initiative – to be owned by all staff
• Ensure that customer focus, both internal and external, is a priority for the Hospital e.g. Enquiry Management, etc
• Uphold the values of the Company and uphold your code of professional conduct (where applicable)
• Produce an annual Business & Marketing Plan and ensure its regular review and monitoring to deliver budget
• Take responsibility for own personal development through the performance and development reviews and attending all relevant training. Ensure all statutory and mandatory training is completed and appropriate records are kept
• Ensure all staff comply with all company policies and procedures including Health & Safety and Fire Safety etc.
CAMHS Interim Service Line Lead |Hertfordshire Partnership University NHS Foundation Trust | www.hpft.nhs.uk
May 2014- Dec 2014
Hertfordshire Partnership University NHS Foundation Trust is committed to providing excellent health and social care for both people with mental ill health and those with a learning disability. The Trust aim to provide services which make a positive difference to the lives of service users and their carers.
The partnership arrangements with the local authority provide an excellent opportunity to develop a recovery approach based on holistic assessment of both health and social care needs. Service user and carer centrality, underpinned by the principles of choice, control and independence facilitates an integrated approach.
The Trust has an outstanding track record of service delivery and quality. It is currently rated as “excellent” for quality of service provision and “excellent” for the Use of Resources by the Care Quality Commission as part of the Annual Health Check
Role and Responsibilities:
To manage and lead the Children and Adolescent Mental Health Services [CAMHS] both community and inpatient services from Tier 2-4. This includes services for Young People with Learning Disability, Substances Misuse, Primary and Secondary Mental Health and Psychological needs.
Strategically working directly with the Managing Director for CAMHS to deliver on CAMHS Transformation Programme.
Working closely with Medical, Psychological, Nursing and Social Worker Leads to implement CAMHS service deliver models of CAPA and CYP-IAPT.
Workings with Operation managers to ensure system are in place to meet all set targets. The targets are: 4 hrs. For A&E referrals, 7 days for urgent referrals, 28 days for routine referrals.
6 Service managers and Modern Matrons directly reporting to me.
Monthly reporting and presentation to commissioners around performance and service reviews.
Quarterly Report and presentation to the Executive Team about the Service.
Working with Practice Governance Lead to Manage Incidents, SI, Complaints etc. ensuring all action plans and lesson learned are shared and well embedded within all the services I am responsible for.
Working with Finance around all aspect of CAMHS financial Targets including saving.
Working with CAMHS Managing Director to write tender Bids for Services.
Managing the Service Finance-£20 million.
Service Manager |Kent and Medway NHS and Social Care Partnership Trust | www.kmpt.nhs.uk Kings hill, Kent, UK|
June 2009- May 2014.
Kent and Medway NHS and Social Care Partnership Trust formed on 1 April 2006 after East Kent NHS and Social Care Partnership Trust and West Kent NHS and Social Care Trust Merged. The Trust provides full range of Mental Health and other Social Services to over 1.6 million people across Kent and Medway. A range of bodies commissions the Trust to provide services. The Primary commissioners are the Local Primary Care Trusts, East and Coastal Kent, West Kent and Medway. The Trust is also commissioned by Kent County Council, Medway Council and PCTs from other areas. The Trust income is over £182 Million with 3,614 staff [plus 280 seconded staff] providing a range of mental health and other services from over 100 separate buildings across almost 90 sites. The Trust is one the larger mental health trust in the country, covering an area of 1,450sq miles and serving 1.6 million people across Kent and Medway.
Roles and Responsibilities:
I have operationally managed wide range of portfolios for the organisation. I have managed their young adult community mental health services and I also managed the whole organisation mental health of Learning Disability (MHLD) internally and externally portfolios. My present key task is to secure the MLHD contracts and to commercial grow the portfolio. I am also responsible for the organisation Forensic Learning Disability and my key responsibility to ensure that service becomes financial viable.
I developed joint Pathways between the organisation MHLD Service, Social Service LD service and thirds sector LD Providers.
Successfully managing large teams over multiple sites to achieve set health and social care Key Performance Indicators [KPIs], Public Sector Agreement [PSA] and Performance Assessment Framework [PAF] indicators.
Strategically working with senior management Team and other partner agencies to make a saving of £1 million via reductions of Residential Care payment and introduction of Personalisation and Direct Payment model of service.
Managing Health and Social care Budget of £10 million+.
Recruiting, Managing, Supervising and Appeasing Team Managers with 8 managers reporting directly to me.
Strategically and operationally working with the Trust Senior Executive Team to achieve Foundation Status
Interface working with various stakeholders such as commissioners, service users and carers’ representatives, advocates, third sectors organisations.
Deputising for the Associate Director as required.
Project Manager | Heritage Care LTD | www.heritagecare.co.uk, Loughton, Essex, UK|
Dec 2002-June 2009.
Heritage Care Ltd is a “not for profit” care and support provider with a range of flexible individualised services which support people with Learning Disabilities, Mental Health Support Needs and older people. Heritage Care Ltd services includes Supported Housing living, Domiciliary Services, Extra Care Schemes, Registered Care Homes, Day Services, Respite/Short break service, Specialised Mental Health Services.
Roles and Responsibilities:
Marketing and promoting our organisation to NHS and Social Services commissioners across the country.
Contributing to biding for new contracts and developing new services across the country.
Managing multiples specialised mental health services/projects across the country including highly specialised therapeutic crisis mental health services and rehabilitation mental health projects.
Set up Supported Living Services for People with Learning Disability
Staff recruitment, induction and management.
Managing £2million+ budget services.
Interface working with various stakeholder across the statutory sectors NHS and Social Services.
Review and writing of new policies and procedures.
Ensuring regularly clinical audits are carried out and ensure we adhere to the clinical governance policy.
Identifying news business opportunities and then formulating proposals to obtain the service/project provision via tendering across the country.
Charge Nurse | Priory Hospital | www.priorygroup.com, Bromley, Kent, UK
Feb 2002-Dec 2002
The Priory Group is Europe Leading Independent provider of care for Mental Health Conditions, Psychological and Psychiatric Services including condition management programmes, Secure Forensic and Step-Down Services, Specialist Education, Complex Care, Neuro-Rehabilitation Services, Fostering and Care Homes with more than 75% of funding coming from public sector.
Roles and Responsibilities:
Working with children and adolescents with primary diagnosis of eating disorder and other mental health and psychological needs
Facilitating therapeutic groups.
Assessing and admitting new patients.
Working within a multidisciplinary framework.
Carrying out clinical Audits.
Working within clinical guidelines.
Providing high quality evidence based care and clinical standard to patients.
Running clinical services.
Deputing for Ward Manager.
Supervising junior staff and students
Facilitating Training.
Formulating and implementing care plans.
Assisting in promotions and marketing events to promote services available.
Assisting in writing academic research papers.
Providing clinical lead to the nursing team.
Formulating progress report to patients’ funders such as insurance company and NHS Care Managers.
Project Worker | Look Ahead Housing and Care LTD | www.lookahead.org.uk, London, UK
Sept 2001-Feb 2002
Look Ahead [Beacon Hostel] Housing Association was established in 1973 and for over 30 years, Look Ahead has provided vulnerable customers with high quality accommodation and the care and support services they need to live independently.
Roles and Responsibilities:
Working with people with mental health and substance misuses problems.
Key-working clients.
Maintaining health and safety during the night.
Updating administrative work both on files and databases.
Conducting clinical presentations to clinicians and management
Project Worker | Opendoor Housing and Care LTD |London, UK
Jan 1997-July 1998
Working with people with people mental health problem.
Day to day support of client to integrate within the community leaving.
Working within the requirements of the Registered Homes Act
Assessing and drawing up Care plans
Liaising with other agencies.
Helping clients to access the benefits they are entitled to.
Student Project Worker | Fanon Trust LTD |London, UK |
Jan 1992-sept 1994
Working with people with dual diagnosis.
Day to day support of clients including education and activities
Implementing health and Safety duties.
Working within the requirements of the Registered Homes Act
Assessing and drawing up Care plans
Liaising with other agencies.
Helping clients to access the benefits they are entitled to.
Education & Qualifications
1. Greenwich School of Management, Greenwich UK [University of Hulls]: Executive Master Business Administration [MBA] In Health Service Management | Dec2003-Feb2005.
2. De Montfort University, Leicester UK: Bachelor of Science [BSc] in Mental Health Nursing| Sept 1998-July 2001.
3. Lewisham College, London UK: General National Vocational Qualification [GNVQ] Advance in Health and Social Care | Sept 1994- July 1996.
4. Lambeth College, London UK: Business and Technology Education Council [BTEC] Diploma in Caring. | Sept 1992-July 1994.
Professional Memberships
NMC | Full Registration |October 2001.
IHM | Full Registration |November 2010.
Personal Interests
I enjoy learning and researching into new topics. Keeping up to date with latest news, research and policies within public sectors. I enjoy spending times with my family and friends. Keeping fit to distress.
References
Are available on request.
