PROFILE
A operations analyst in aviation and hospitality, with extensive experience in management, budgeting and implementation of a large number of projects in industrial and commercial sectors. My overall strengths are process oriented thinking, experience in managing within an organization, fostering cultural change, communicating a clear vision, and aligning team activities to deliver measurable results. Ultimately going beyond the status quo, shining the spotlight on innovation and ideas that can revitalize stakeholders across the organization and transform the way business is done and products are made. Involved in team management, to advance the goals of client organizations, incl. business on GAP, SWOT, TQM, Six Sigma, LEAN mapping and IT system concepts for Continuous Improvement leadership, in Europe, Middle-East, Asia and Africa.
Achievements in Operations, Manufacturing, Business Development, Sales and Marketing, IT Management, Hospitality and Client Relations. An innovative leader, inclusively authored ERP legacy system to 17 airport stations, contributing to the FMCG and manufacturing standards, to increase the degree of effectiveness in achieving the organizations purpose of mission, vision and objective. My tenure as liaison unit catering manager out in the field during organizational change, successfully managed B2B technology deployment, improving on MUDA within large complex food manufacturing and logistic enterprises, to lead and mentor staff, touching base with diverse cultures when sizing it’s human capital, and scoping the evolution potential each region is challenged with.
PROFESSIONAL EXPERIENCE
Sep 2009 – Dec 2015
MPPiTEC NV (AIRLINE CATERING SERVICES) VLAAMS REGION, BELGIUM
DIRECTOR OF OPERATIONS & FIELD PROJECTS
Assignment Oversee business operations, lead product B2B development, service and innovation. Establish strategic alliances to champion product distribution and
service. Provide market feasibility studies for product and service demand dedicated to airline carriers inflight services, catering and LCC SOB.
√ Manage SWOT analysis for current and future products by conducting market research supported by on-going visits to existing and potential customers
√ Establish IT product road maps and pricing strategies
√ Analyze potential B2B product partner relationships and negotiating re-seller agreements
√ Work with internal legal resources to develop product sales license agreements
√ Manage GAP analysis on company functions,
√ Lead business products from concept to final delivery
√ Interface with Engineering, Sales and Marketing to promote and elaborate on any existing and new products using interactive Intuit and Power Point
√ Develop B2C strategies with department managers to ensure deliverable targets
√ Facilitate cross-departmental hand-offs (primarily between Sales, Engineering and Operations) to ensure smooth transition of product and contract deliverables to the customer √ Keep management informed of status and schedule interruptions and recommending recovery solutions
√ Contact customers and prospective customers, attending trade shows (WTCE) to determine customer needs and the degree of interest and satisfaction with company products
√ Manage budget and resource planning on all projects PMO, sizing human capital and time charters on pert and gantt for airline and airport mandates.
√ Lead staff meetings on KPI charters Service / Consultancy Layer √ Conduct field audits and SWOT / GAP studies at inflight catering units.
√ Administer executive directives on business change to perform organizational change, of a top-down hard-change nature (Theory E).
√ Administer soft-change nature (Theory O) attuned to address operations complexities whether-ed between business groups within divisions or holdings.
√ Size human capital resources to meet expected production and operational mandates, fusing support and administrative layers in adopting the business core value and purpose.
√ Instill LEAN business models to allow caterers internal mod-us-of-operandi to be continuously gauged and shaped to adhere to rigid KPI’s.
√ Implement systemic cost-analysis and time-motion studies for consortium’s open pricing SLA’s
Apr 2000 – Aug 2009
IN-FLITE MANAGER WLL (AIRLINE CATERING SERVICES) BAHRAIN
HEAD OF BUSINESS OPERATIONS & CTO ASSIGNMENT
Manage general operations and SLA aviation inflight services and airport operations, providing innovative computer systems to streamline airport business units.
√ Manage business operations and delegate human capital resources
√ Lead Product research and IT development teams √ Lead 24/7 service-desk support department tending to all clients
√ Lead client projects PMO and deployment of ERP technologies (AGILE,SCRUM) √ Head marketing, market expansion and service branding CRM
√ Manage budget and resource planning on all projects, sizing human capital and time charters on pert and gantt in accordance to client charters
√ Manage all departmental budgets both directly or indirectly related to the Products development cycle; cloud-certificates and product security licenses
√ Develop and build relationships with the CEO’s of major International carriers (Malaysia, East line, Lufthansa, Garuda etc)
√ Strategist for resolve of cloud-based services for emerging markets with internet speed limitations and regular power black-out deficiencies
√ Planning the total business aspect of the Software unit
√ Purchasing and evaluating all products and services for the business unit
√ Managing the Financial resources and coordinating with the Finance department everything related with the software department
√ Manage Airline Catering foundation settings and start-ups at multiple countries
DETAILS OF FURTHER EXPERIENCE CAN BE PROVIDED UPON REQUEST
SELECTED QUALIFICATIONS
2011 – 2016
York St. John University York, United Kingdom
#PG110103248 Master of Arts (M.A.) – Leading Innovation & Change (Economics)
1987 – 1988
IITPSA – Institute of Information Technology Professionals, Johannesburg, South Africa
#G10275 Licentiate (B.A.) – Computer Science & Technology (Formerly Computer Society of South Africa)
1987 – 1988
Witwatersrand University Johannesburg, South Africa
(A.A.) Industrial Marketing Management & Business Economics
SELECTED CERTIFICATIONS
International Six Sigma Institute Berlin, Germany
# 11586108996532 Six Sigma Master Black Belt
International SCRUM Institute Berlin, Germany
# 29729828449431 SCRUM Master
