Profile
Driven professional with a background that includes several years of problem solving and client services experience with an emphasis on mentoring and motivating individuals. Currently targeting a position in the non-profit sector supporting individuals and families in need.
Key Attributes
Forensic ability to identify problems and outline a process that leads to functional solutions.
Knowledgeable of mediation techniques that allows individuals to communicate effectively to each other which leads them to a bilateral agreement.
Excellent written and verbal communication skills.
Strong motivational skills.
Career Summary – Duties & Responsibilities
Problem Solving:
Managed employees and resolve workplace conflicts to ensure professional behavior.
Identify the barriers of individual participants that’s hindering their job search progress and direct them to the resource for resolution, such as clothing, housing and education or probation issues.
Worked with parent and child in conflict on how to better communicate with each other and also communicate with child protection agencies in cases of child abuse or neglect.
Mediated conflicts between teenagers among their peer group
Mediated conflicts in the Back2Work program between participants to create an environment for success in the job market.
Utilize workshop format to facilitate training in managing workplace conflict in a professional manner
Communication:
Taught teenagers skills to build self-esteem and self confidence
Communicated with school representative to build a bridge of reconciliation for troubled students
Communicated with participants to identify barriers with their job search and created resolutions
One and one supportive counseling to get participants interview ready
Advocated for participants with employers that are actively hiring to assist with job search
Daily presentation of our plan of action to achieve monthly goals
Authored Business Services Calendar to share information across all three sites
Client Services:
Managed daily operations for recruiting, identifying and negotiating contracts. Conducted monthly job fairs
Responsible for establishing and developing relationships with clients to market healthcare professional.
Facilitated the working relationship between contractor and client.
Performed audit of participants skills set to guide them to meeting the outlined employment plan
Prepare multiple metric reports for management outlining our monthly goals and analyzing our client relationships.
Professional History
Maximus, Back2Work Program, New York, NY
2014-Present
Orange Hill Community Project, Saint Ann’s, Jamaica
2011-2014
Recruiting Management Services, Fort Lauderdale, FL
2008-2011
Medpro Healthcare, Fort Lauderdale, FL
2006-2008
Qualifications
Nova Southeastern University MS, Conflict Analysis and Resolution – 2010
Morris Brown College BS, Hospitality Management – 1994
Jamaica Dispute Resolution Foundation Mediation Certification – 2013
