Data Analysis /Customer services expert

Previous Employment Details:

High impact careers Apirl 2022-date.
Data Analyst
. Utilise data analysis to monitor process efficiencies and identify data integrity exceptions.
• Suggest product enhancements by leveraging understanding of data, customers and business.
• Prepare reports, briefings and instruction manuals for business enhancement through data collection methods.
• Provide innovative solutions from existing business systems and products.
• Used business objects and intelligence to extract data from software-based solutions and information warehouses.
• Solve challenging data integration problems and utilise data pipelines to drive actionable business insights.

The Nigerian incentive Based Risk Sharing System For Agricultural Lending 2017-date

Agricultural Field Analyst

Responsiblity :
I integrated farmers' data into the. company system database and drove healthy investment decisions.
• Researched new modelling techniques for specific solutions and ensured reports and recommendations were captured.
• Developed and implemented new templates to accurately identify, analyse, and interpret trends and patterns of
farmers' data.
• Provided new tools for strategic planning to increase agricultural financing.
• Facilitate safe product transportation and manage relationships between farmers and partnering financial
institutions to optimise processes.
• Sensitise agricultural value chain actors and financial chain actors about NIRSAL and its services.
• Carry out all field-related activities in the generation, implementation, monitoring, reporting and remediation of
projects within designated jurisdiction and the state.
• Work as a liaison between Farmers, NIRSAL and partnering financial institutions.
• Work closely with Agropreneurs to increase production and sensitise farmers on Good Agricultural Practices
(GAP).
• Provide consulting services to Agropreneurs and report the results of implemented market strategies to
stakeholders.
• Facilitate the relationship between farmers, market partners and buyers

Light Micro Finance Bank 2016-2017

Customer Relationship officer

. Got 1000 new customers to open savings accounts within 15 months.
• Brought in over 100 customers who invested money in fixed deposits account, thereby increasing the client base.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• De-escalated problematic customer concerns and input information into electronic systems.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing
solutions.