2011 Associate of Arts: Sociology
Lalit Narayan Mithla University Darbhanga
• Associate's Degree
• Coursework includes Speech and Communication, Sociology
2007 Diploma in Computer Hardware and Networking:
Shokeenda Institute of Computer Hardware and Networking Darbhanga
• Coursework in Computer Structure and Assembly
• Coursework in Computer Networks
• Training in Customer Service for Technical Support
08/2013 to 03/2016 Computer Operators
SAUDI SERVICES CO. LTD (Saudi Bin laden Group) – Mecca Saudi Arab
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Installed software and operating systems on company computers.
• Oversaw the daily performance of computer systems.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, Reports and access.
• Set up and configured hardware and software on company equipment.
08/2009 to 11/2012 Technical Support Engineer
VCustomer Services India Pvt. Ltd – New Delhi
• 3 years of technical support experience.
• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support to nontechnical
• Personnel within the business.
• Managed call flow and responded to technical support needs of customers.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Identified and solved technical issues with a variety of diagnostic tools.
