Education And Qualifications
CCNA: Matric Senior Cert: Cisco Certified Network Associate (2010)
Certificate: In Programming, Dakota Computer Training College (2002)
Certificate: In PC Engineering, Damelin Computer School (2000)
Matric Senior Cert: In English & Mathematics, Crestway Secondary School, Steenburg (1989)
Experience
Customer Engineer (2012-Present)
CEB MAINTENANCE
• Playing a vital role in servicing PCs across a range of retail stores, including troubleshooting, computer maintenance, and installing hardware and software
• Identifying and determining software and hardware requirements, responding swiftly to enquiries about software and hardware issues, and suggesting solutions to arising and existing problems
• Demonstrating adaptability and flexibility by modifying existing programs to meet bespoke user requirement, as well as assisting users with technical issues and providing support when required
• Installing and downloading appropriate software for individual users as well as ensuring efficient use of applications and equipment
• Performing basic diagnostics on printers, such as setting up and testing them, carrying out component replacement and repairs, and disassembling and reassembling PCs with view to upgrade
• Measuring voltage, identifying PSUs, replacing of fuses in monitors, regularly reviewing monitors, and performing basic networking tasks in stores – Ethernet, Access Points, and RS 232
PC Technician (2008-2012)
INCREDIBLE SOLUTIONS
• Similar to role and responsibilities above
• Collecting and dropping off stock and liaising with internal and external customers
Senior Manager (12/2007-3/2008)
PANAROTTI PIZZA RESTAURANT
• Primarily tasked with leading on the effective management of the daily operations of the restaurant, including managing a strong team of staff members and cultivating outstanding customer service
• Striving to create a relaxing and welcoming ambience for customers by conversing pleasantly with them to maintain good rapport, with the aim of securing existing custom and bringing in new custom
• Collaborating closely with the chefs and kitchen staff to ensure meals are served on time and to a very high standard, adhering to health and safety regulations at all times
• Mindful of stock control by logging stock use daily, and ordering and replenishing when required
• Demonstrating responsibility and integrity by prioritizing and issuing duties for each day, and being tasked with end-of-day cash management
Senior Manager (2001-2007)
ST. ELMO’S PIZZA RESTAURANT
• Similar to role and responsibilities above
• Overseeing and resolving any IT issues across two stores, including configuring PCs, installing and configuring various software products, and troubleshooting hardware and software issues
Quality Control Assistant (1992-2000)
HOECHST SA LTD.
• Conducting specific laboratory tests, and taking plant setting readings and samples to ensure quality of fibre produced is of the highest standard, and consequently reporting on findings
Language
English & Afrikaans
