Diversely Experienced Customer Services Advisor

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Serial No: 11274

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Current location:  United Kingdom - View on map

Nationality: Indian

Spoken languages: english

Education and Qualifications
MA Marketing and Innovation (2012)
Anglia Ruskin University, UK

PGMED Management (2011)
NCFE, UK

MHRDM- Human Resource Development & Management (May 2009)
Gujarat University, India

B.C.A. (May 2002)
Gujarat University, India

H.S.C. Accounting, Business Administration (April 1999)
GSEB, India

Experience
Receptionist / Delivery Driver (Jan. 2010 – Present)
Pizza Hut, London, UK
• Takes over the counter and over the phone orders from customers.
• Accurately handles cash and card payments.
• Prepares pizza according the company’s highly set standards.
• Delivers all pizza on time to ensure customer satisfaction.
• Effectively addresses customer issues and requests

Unit Manager (Feb. 2007 – Jul. 2007)
ICICI Prudential Life Insurance Co. Ltd., Ahmedabad, India
• Recruited the best financial advisors to ensure that all company goals are achieved accordingly.
• Displayed impeccable product knowledge to serve as an example and as the main subject matter expert to the staff; trained, developed and motivated the staff to achieve targets.
• Achieved personal sales targets.
• Attended team meetings and shared best practices with team members.

Computer Instructor (Oct. 2005 – Jan. 2006)
Sarvajivhitavah Shree Swaminarayan Gurukul, Kanbha. India
• Taught computer to students from the 5th grade to high school.
• Participated in co-curricular and extra-curricular activities within campus and in community events.
• Prepared course materials including homework assignments and handouts.
• Maintained student attendance records, grades and other required records.

Financial Advisor (Jul. 2002 – Jan. 2007)
ICICI Prudential Life Insurance Co. Ltd. Ahmedabad, India
• Contacted potential clients and set up meetings either within an office environment or within their homes or business promises.
• Built rapport with clients, identified and created needs and provided them with financial solutions.
• Analyzed information given by clients during meetings and prepared financial plans that are best suited to their requirements.
• Promoted and sold financial products to meet given or negotiated sales targets.
• Kept abreast with the latest financial products and legislation