Education and Qualifications
BA (Hons) Global Media [top-up degree] ( Sept 2011 – June 2012)
Bournemouth University, Poole
-Dissertation: A 10,000 word essay discussing how young actors are affected by the roles they play and the audience they have gained.
BTEC HND in Creative Media Production [Distinction]: Walsall College, Walsall (Sept 2010 – July 2011)
BTEC HNC in Media (Moving Images) Distinction: Walsall College, Walsall (Sept 2009 – July 2010)
City & Guilds Level 2 in Travel and Tourism: Sutton Coldfield College, Sutton Coldfield (Sept 2006 – 2007)
GCSEs: Mathematics | Applied Science | English | Textiles | French | Art | Business Studies
Institute of Leadership and Management: Via Fairlawns Hotel and Spa (September 2013 – Present)
Walsall Adult Community College, Walsall (September 2013 – Present)
Experience
Trainee Receptionist (November 2012 – Present)
Fairlawns Hotel and Spa, Aldridge, Walsall
• Providing a professional face to face and telephone role within a busy and demanding environment
• Assuming a professional, confidential and comprehensive administrative role demonstrating proficiency in modern office technology
• Accurate maintenance and record keeping of various in-house systems and administration files
• Dealing efficiently with enquires via various mediums recording all information using in house IT systems and processing appropriate correspondence including; appointments and guests check in / out
• Processing billing and confirmations
• Up-selling rooms, restaurant experiences and vouchers
• Dealing with a variety of queries, enquiries and complaints in a professional manner
Waitress (November 2012 – Present)
• Provided Room and Silver service to a diverse range of guests
• Handling, serving and preparing functions (weddings, Christmas parties etc)
• Cash money and accurate till operation
• Serving beverages and creating specific cocktails with experience in cappuccino, latte, espresso etc
• Theatre style service
Duty Manager of Menzies Carlton Hotel (May 2012 – November 2012)
Menzies Barons Court Hotel, Walshall / Menzies Carlton Hotel, Bournemouth (December 2009-November 2012)
• Managing the daily running of the hotel, ensuring health & safety procedures in place and full staff compliance
• Room Service and general day to day maintenance
• Managing coach tours and various functions (weddings, parties, conference)
• Up-selling food and drink and serving an Al a Carte
• Stock control and management
Barmaid [Menzies Carlton Hotel] (October 2011 – May 2012)
• Provided highs standard of customer service in both room service and beverages
• Created numerous cocktails with experience in cappuccino, latte, espresso etc
• Handling foods and stock control
• Cash handling and accurate operation of till
Waitress/Barmaid (December 2009 – October 2011)
Menzies Barons Court Hotel
Waitress (November 2006 – January 2007)
Menzies Barons Court Hotel
Team Member (February 2008 – January 2009)
Butlins, Bognor Regis, West Sussex
• Welcoming and bookings guests onto the resort ensuring their health and safety at all times
• Dealing with any customer enquiries or complaints
• Working in the sports kiosk and handling money
• Supervising children on site and operating fair ride machinery
Administrative Assistant (July 2005 – February 2006)
Clive Shepherd & Co Solicitors, Walsall
• Filling and general administration duties including answering telephone and setting up appointments for clients
