I am an outgoing and customer-oriented Driver offering a pro- active approach and determination to meet all your expectations. At OLA Taxi. I was given the responsibility for transporting passengers from one location to another, ensuring that their needs were always met.
Additionally, I:
•Provided exceptional customer service and maintained the vehicle clean and in a good condition.
• Collected payments, followed directions, and executed multiple important clerical duties as required
•Stayed up-to-date with current laws and regulations and successfully resolved any customer inquiries.
For constantly executing perfect work, I have been awarded the Employee of the Month twice. I have also demonstrated times that I am a reliable person and an effective team player. I am a native Swedish speaker with a proficiency in Englis.
Bachelor of Commerce in Accounting from University Of North Bengal in 2012.
11/07/2021 - Current-Kolkata,India
DRIVER - GM TRADE LINK
• Fetching and welcoming clients at the beginning of their trip.
• Loading and unloading clients' possessions, as required.
• Traveling via the most efficient routes, unless otherwise directed.
• Complying with road regulations at all times.
• Engaging in conversation or playing music, if suitable
• Ensuring that clients' identities and conversations remain confidential.
Apprising clients of local services that may be of use to them.
• Ensuring that the automobile remains clean and well maintained.
11/09/2019-10/07/2021-Kolkata
MOTORCYCLE DELIVERY DRIVER -
SWIGGY
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Coordinated work of team of drivers delivering across local area.
• Logged hours, mileage and order-related activities with company's app to maintain detailed records.
• Stayed in constant communication with dispatching team to quickly respond to delivery updates.
• Developed and maintained professional relations between customer, store personnel and company.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Maintained positive relationships with customers to promote continued business opportunities.
• Immediately addressed problems with customers to promote speedy resolution.
• Maintained accurate accounts by documenting orders, collecting payments an issuing receipts for every purchase.
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Processed payments, made change and provided receipts.
• Implemented policies and procedures across warehouse and shipping platforms.
• Drove more than 100 km per day to serve as many as 750 customers per month across kolkata.
31/03/2016 - 10/09/2019 - Kolkata
CAB DRIVER - OLA
• Collecting clients at the start of their journey.
• Assisting clients with the loading and unloading of their baggage and other personal belongings, a needed.
• Starting and stopping the taximeter at the correct times.
• Selecting the fastest route to the client's destination, unless otherwise requested.
• Driving clients to their destinations.
• Informing clients of services and attractions that may be of interest to them.
• Adhering to road regulations.
• Ensuring that clients remain safe throughout the journey.
• Processing cash payments, ensuring that you carry sufficient change at all times.
• Ensuring that the vehicle remains clean and in excellent working condition.
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