My strategic vision combined with a strong background in business development and operational excellence has led to remarkable growth and heightened customer satisfaction throughout my career. I thrive on challenges and have a proven track record of navigating the dynamic tourism landscape, adapting to market trends and driving sustainable business expansion. My diverse skill set includes but is not limited to fostering exceptional guest experience, building and inspiring high performing teams, forging strategic partnerships with customers, optimising operational efficiency, promoting responsible tourism and elevating brand visibility.
* Master of Arts in International Tourism Development - University of Northampton
* Leadership and Management Skills - Strong leadership qualities to motivate, mentor and guide staff towards excellence
* Tourism Industry Expertise - More than 30yrs experience working with DMC's in India, Oman, Dubai and Bahrain.
* Business Development and Growth - Track record of forging partnerships and collaborations to expand the organisation's
reach.
* Operational Excellence - Proficiency in managing the day to day operations of a tourism company
* Customer Experience Focus - Strong customer service skills with a dedication to customer satisfaction and retention.
* Crisis Management and Problem solving - Analytical approach to problem solving and making informed decisions
* Communication and Interpersonal skills - Excellent spoken and written communication skills to engage with diverse stakeholders.
* Multicultural Awareness - Understanding and appreciation of different cultures to cater to diverse international clientele.
In my free time I like to engage in a diverse range of interest and hobbies that enrich my life and contribute to my personal growth. Nature holds a special place in my heart and I love exploring new places, cuisines and cultures. I enjoy picturesque trails and immersing myself in nature. This love also made me take up playing Golf as a hobby though I must admit that I hardly get time for it since a couple of years. I also am an avid reader constantly seeking more knowledge on various subjects.
