Duty Manager

Previous Employment Details:

Duty Manager EtisalatUAE June 2015 -Present Managing and motivating a team of 18 professionals Sales to maximize revenue.Meet the store monthly targets and handle budgets.Analyzingsales figures and forecasting future sales.Monitors team performance in regards to achieving Key Performance-indicator (KPI) and Mystery Visit targets.Managing stock levels and making key decisions about stock control.Organize and distribute staff schedules. Handle customer questions, complaints, and issues.
Area Manager Orange Telecom Corporate June 201 3-June 2015Maintaining and increasing sales of Orange Telecom products.Reaching the targets and goals set for Upper Egypt area.Increasing business opportunities through various routes to market.Monitoring area team's performance and motivating them to reach targets.Evaluate existing business procedures and recommend improvements.Recruit new staff into area team focusing on strong sales competencies.Provide guidance of sales advisors daily, monthly, and quarter work plan in accordance with the formulated strategies.
Evaluator International Service Check May 2010 -PresentInteract with staff members for each of evaluations visit.Help clients measure their effectiveness in terms of service.Evaluate timing, suggestive selling, quality, merchandise presentation, cash handling and compliance issuesto improve the customer’s experience.Evaluate the customer service provided by those in the retail, Restaurant and hospitality industry.
Marketing Manager TAS Travel Egypt June 2010 -June 2013Monitoring and analyzing market trends. Studying competitors' programs and services. Identifies marketing opportunities by identifying consumer requirements. Achieves marketing and sales operational objectives by contributing marketing,and sales information, and recommendations to strategic plans and reviews. Exploring ways of improving existing tourism programs and services, and increasing profitability.
EDUCATION