Career
2013-Present
TEAM LEADER IN TRAINING
Sainsbury’s plc, London, UK
• Achieved 100% Mystery Shopper scores on 3 separate occasions over the last 6 months, quickly becoming established as a high performer on the floor of this busy supermarket
• Using leadership by example to inspire professionalism and excellence across the team, reinforced with occasional training and coaching
• Maximising product availability through sound planning and management of stock and shelf replenishment
• Encouraging sales through prompt price control and acute attention to detail on promotional displays, ensuring full adherence to company guidelines and standards
• Placing a high priority on customer service, ensuring each and every customer throughout the store enjoys a positive experience
2011-2013
SUPERVISOR
Haji Baba Ltd, Asda, London, UK
• Achieved 100% Mystery Shopper scores on 2 occasions in the course of supervising and managing this deli concession located within a large and busy supermarket
• Drove high standards of hygiene, health and safety, ensuring full compliance with HACCP standards
• Responsibilities included payroll database management, health and safety record-keeping, stock control and customer service delivery
• Adopted a proactive approach to every task, inspiring high performance from the team and generating a high level of repeat custom
• Used good planning and organisation skills to arrange full staff availability and to keep waiting times to a minimum
2008-2010
CUSTOMER ASSISTANT
PAK Mirage Ltd, London, UK
• Key contributor to the achievement of challenging business objectives through outstanding service standards and in depth product knowledge
• Boosting revenues and reaching personal targets through consistently high sales figures and strong focus on quality customer care
• Maintaining efficiency and effectiveness through creative merchandising, astute stock control, accurate reporting and proactive supplier relationship building
Qualifications
ACCA: Association of Chartered Certified Accountants – Foundation Level (Ongoing)
MBA: Innovative Management – 2.1 (2010)
Dissertation: Stock exchange analysis relating to the comparison of BRIC country economies
PG Diploma: Business Administration – A (2009)
BCom: Commerce (2005)
