- 3 years of professional experience in data entry and high proficiency in typing with 110-135 wpm and basic knowledge of HTML
- 1 year of excellent call center and customer service experience
- 12 years experience in keyboard typing with remarkable accuracy
- Maintained logs of activities and completed work using verbal and written communicational skills
- Experiences in data management, maintaining documents and financial records and reports with the use of software codes
- Located and corrected information errors to verify accuracy
- Proficient with Adobe Software such as Photoshop, Audition for sound editing skills
- Additional knowledge of After Effects and Premiere for video editing, and Flash along with Microsoft Office Suite Software such as Word, and Excel.
WORK HISTORY
NOVEMBER 2015 - OCTOBER 2016
Customer Service Representative BestBuy.ca | Melissa Berry | Millennium1Solutions | Ottawa, ON, Canada
- Delivered quality service by accurately assessing and responding to customer needs, and recommended appropriate options and solutions for a variety of situations
SEPTEMBER 2015 - NOVEMBER 2015
E-Commerce Fulfillment Specialist | Melissa Berry | Millennium1Solutions |Ottawa, ON, Canada
- Provided excellent customer service responding to all inbound and outbound inquiries
APRIL 2014 - JULY 2014
Scene Planner | 9 Story Media Group | Toronto, ON, Canada
- Used software such as Adobe Flash to plan Layout Scenes and Props
JANUARY 2010 - JANUARY 2011
Data Entry Operator | Davis and Henderson | Davis and Henderson | Ottawa, ON, Canada
- Processed and calculated fees for insurance claims for Sun-life resulting in 80-120 claims per day with 110-135 wpm with accuracy
