DWP Apprenticeship 2014 – 2015
NVQ Level 2 in Customer Service
Liverpool Community College 2009 – 2012
Business Diploma BTEC
ICT
English and Maths
EMPLOYMENT HISTORY
Business Administrator Sept 2015
DWP
Working within the jobcentre delivering customer service face to face, over the phone and by email
Dealing with customer enquiries and complaints and passing them on to the relevant manager when required
Working within a team to support the advisors
Sales Assistant May 2013 - Aug 2014
Marks and Spencer
Welcomed customers by greeting them in a positive manner and offered them assistance
Directed customers by escorting them to racks and counters and answered any queries
Managing customer enquiries on products and offered alternatives if particular items not in stock
Up-sell similar products to customers
Processed payments using cash, credit or store cards in line with company procedures
Contributed to team effort by achieving targets and deadlines
General merchandising / created shop displays
Took telephone and personal orders from customers
Assisted with stock taking
Promoted products increasing sales
Catering Assistant Aug 2011 - Feb 2012
Marriot Hotel
Established good working relationships with customers
Improved customer service satisfaction at high level
Ensure cleanliness of work areas
Delivered customer orders, consistently demonstrating high levels of customer service
Exceeded customer expectations by maintaining relationships with customers
Worked as a part of a team or on my own using initiatives to produce excellent customer service
Successfully Comply with hotel security, fire regulations and all health and safety legislation
