PROFESSIONAL EXPERIENCE
2013 – Present
Tutor
Self Employed
• Established and successfully ran my own business for the last year, the business involved tutoring a wide range of students and adults in Portuguese.
• Creating marketing strategies to best promote the business
• Offering exceptional customer service to all clients to ensure repeat business and word of mouth business. Communicating with customers on the phone, by email and on a 121 basis.
• Full responsibility for accountancy within the business including preparation of Profit and Loss accounts. Responsible for keeping accurate records for HMRC.
• Wide range of administration duties including paperwork, filing, maintaining databases and all paperwork associated with sales.
• Extensive knowledge of MS Office including Word, PowerPoint and Outlook.
2008-2012
Sales Advisor
BOX (Auchan Group)
• Working within a large supermarket within their electronics department I was responsible for delivering sales targets and objectives by engaging with customers within the store.
• Building rapport with customers on a face to face basis and via the phone to develop sales.
• Consistent top performer within the department, delivered results up to 200% of target on a monthly basis. Received employee of the month on a number of occasions which demonstrates my hard work and dedication to the role.
• Responsibility for stock management, liaising with suppliers to ensure products arrived on time and ordering extra products to meet customer demand.
• Managing customer complaints within the department, showing empathy and understanding to come to a positive solution.
• Providing great customer aftercare to support with repeat business and customer loyalty.
2005-2006
Technical Sales Advisor
FNAC
• Working within a leading brand for photography equipment and sales I was responsible for providing technical advice to customers and developing sales within the store.
• Delivered exceptional customer service, and rewarded for this through employee of the month schemes. Engaging with customers to offer a friendly and expert service.
• Serving customers from behind the tills, cash handling and processing transactions.
• Working with Fuji Frontier photo processing machinery, treating images and ensuring the quality of the photos was high.
2004-2005
Retail Assistant
Worten Outlet
• Responsible for offering exceptional levels of customer service to customers entering the store. Meeting and greeting customers entering and browsing within the store.
• Serving customers from behind the tills, cash handling and packaging goods.
• Managing customer complaints, refunding damaged goods and managing conflict.
• Moving stock between the stock room and displaying within the store to maximise customer interest. Merchandising to offer maximum exposure to customers.
• Responding to customer queries and ensuring customers feel welcome and valued.
• General housekeeping duties.
EDUCATION & TRAINING
2007-2011
BA Tourism, Leisure & Heritage
University of Coimbra
• Studied the economic, social, political and environmental aspects of tourism. Developed and enhanced business skills focussing on HR and Economics. Alongside this I further developed my language skills.
2003-2005
Photojournalism
Cenjor (Lisbon)
• Studied Photojournalism at Portugal’s leading journalism college. Specialised within Photography, Photoshop and critical thinking. Throughout this course I enhanced a wide range of business skills through project work, presentations and by liasing with business in the local area.
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