Work Experience
2009 to Present. Mack Trucks Inc. Dubai / United States of America.
REGIONAL SERVICE MANAGER-EUROPE, MIDDLE EAST, AFRICA & CENTRAL AMERICA.
• Assisting & advising in the setting up of dealer facility for service.
• Training of staff and customers for the Mack product.
• Training of dealer staff on Mack systems, such as Compass, Impact, E-Warranty, Truck Dealer Portal & PTT.
• Liaise with customers & dealers to resolve issues.
• Writing of procedures and manuals for the running of the dealership.
• Determining warranty claim status for failures whilst truck is under warranty.
• Determining Good Will for Dealers & Customers.
• Planning the set up of other facilities across Region.
• Support of Mack Trucks across Africa the Middle East & Europe, Central America & Caribbean both where dealers are present and where dealers do not exist.
• Advising on Equipping and tooling of service centres.
• Planning of future expansion with the dealers across the region.
• Planning of future training courses for the new service centres.
• Technical problem solving, both with customers and dealers.
• Reporting of technical problems and quality issues back to U.S. H.Q. for permanent resolution, both on existing and future products.
• Carrying out Dealer Service Reviews, to ensure dealer compliance with Mack requirements.
• Warranty auditing of dealer facilities.
• Solving of parts issues, assisting in location of parts where system is lacking of information.
• Advising of initial parts stocking for both dealers and customers.
• Special projects and duties as required by Management.
2007 to 2009. Bahrah Trading Company W.L.L. Kuwait.
TRAINING DEPARTMENT MANAGER.
• Setting up of training facility for both internal and external candidates.
• Yearly budget planning for the department.
• Liaise with manufacturers in connection with training courses to be held in the facility both for Bahrah and other dealers in the region.
• Writing of procedures and manuals for the running of the centre.
• Gaining of City & Guilds accreditation for examination and qualifications.
• Marketing of the training centre.
• Employment of staff, staff yearly appraisals.
• Equipping and tooling of the centre.
• Planning of future courses for the centre.
2006 to 2007. Bahrah Trading Company W.L.L. Kuwait.
SERVICE & TRAINING MANAGER.
• Daily running of department across 4 different sites.
• Yearly budget planning for the department.
• Liaise with manufacturers in connection with service matters and training courses.
• Employment of staff, staff yearly appraisals.
• Upgrading and implementation of ISO procedures within the department.
• Training of staff in non-product related areas of their roles.
• Restructure the department to minimise losses, improve efficiency and improve time accounting of department productive staff.
• Re-equip the department and bring up to date the tooling and plant.
2005 to 2006. Yanke Transfer Limited. Saskatoon, Canada.
PROFFESIONAL TRANSPORT OPERATOR.
• Planning of trips from Canada to the U.S.A.
• Ensuring all customs paperwork is correct before border crossing.
• Ensure that vehicle complies with legislation for both US and Canada.
2003 to 2005. Freight Transport Association. Tunbridge Wells, Kent.
AREA ENGINEER AND MAINTENANCE SYSTEM INSPECTOR.
• Inspection of vehicles for association members, to ensure vehicles comply with all current legislation.
• Carry out Operators License checks to ensure that members comply with the relevant operator’s license regulations & legislation, suggest areas of improvement in maintenance systems.
• Carry out inspections on vehicle equipment such as cranes & forklifts to ensure they comply with the Health & Safety Executive requirements.
• Organising my own work load for the entire year & contacting members to arrange appointments for inspections.
• This position was home based & communication was carried out by means of linking my computer with the company’s mainframe on a daily basis.
2001 to 2003. TechThai Integrated Horticulture. Thailand & China
FLEET ENGINEER.
• Plan and implement the maintenance, repair and service schedule for 1,500 pieces of equipment, both plant and transport.
• Design and implement the record keeping systems for all equipment, in Thailand and China.
• Emalgimate two company’s equipment into one, spread over a total of 15sites, and control 20 mechanics between the sites, which I was responsible for managing.
• Responsible for Repair and Maintenance budget formulation.
• Responsible for Asset Location tracking of all mobile equipment.
• Responsible for the procurement of spares parts, in Thailand and China, purchased both from local markets and overseas. Also involved in the initial procurement of new equipment.
• Responsible for training of staff in Health and Safety, and repair procedures on equipment. This was started, to raise the level of workmanship and maintenance, and the awareness of Health and Safety.
• Responsible for arranging product training for staff.
• Responsible for equipment cost tracking, budgeting, warranty claims and failure trend analysis.
• Responsible for all systems design and implementation.
• Responsible for diagnoses and rectification of faults on equipment, which local engineers were unable to rectify.
• Responsible for set up of service facilities at each site, such as workshop construction and tooling.
• Responsible for liaison with overseas manufacturers on technical matters.
• Responsible for equipment utilization and location, to ensure that farming program ran on time and with equipment available to complete the tasks.
1999 to 2001. New Era Sales Co. Ltd. Ladphrao, Bangkok.
SERVICES MANAGER.
• Responsible for the day to day running of the service and parts department.
• Responsible for installation of working systems to achieve ISO9001 certification.
• Responsible for enhancing efficiency within the service department, improving customer service.
• Responsible for staff discipline, training of staff, health & safety.
• Responsible for completion of warranty claims.
• Responsible for purchase of all workshop equipment.
• Responsible for implementation of computer system.
• Responsible for preparation of new service facility at Ramintra, including equipment, tools, staff, initial parts stock & some of the design of the facility.
1995 to 1998 British Airways P.L.C. London Heathrow Airport.
Workshop Maintenance Engineer
• Responsible for operating a twenty man shift, scheduling of vehicle maintenance and repair.
• Responsible for outlining training needs of staff, both product and health and safety.
• Responsible for ensuring operational needs of airline operation were met, with regards to equipment for the duration of working shift
• Responsible for deciding upon best method of repair of equipment.
• Responsible for prioritizing workloads of staff.
• Responsible for ensuring staff abide by staff manual, with regards to discipline, carry out case to answer investigation where necessary.
• Responsible for failure analyses, and rectification programs.
• Responsible for completion of warranty claims.
• Responsible for Broken down equipment recovery for the entire airport, with regard to company owned equipment.
1986 to 1995 British Airways P.L.C. London Heathrow Airport.
TRADESMAN FITTER
• Repair and Maintenance of company’s public service vehicle fleet including preparation & presentation for annual PCV testing.
• Repair and Maintenance of aircraft tractors, forklift trucks, manlifts & aircraft de-iceing vehicles.
• In 1994 I was responsible for GFS “Open Day”, a show of all types of our equipment and other airport operator’s specialist areas.
Education
Professional Bodies
BTEC- Certificate in Management Studies
RSA- Certificate of Professional Competence in National Road Haulage
National & International Certificate of Professional Competence in Road Haulage & PCV Operations
Road Transport Industry Training Board Skills Test
National Joint Council for the Motor Vehicle Retail & Repair Industry National Craft Certificate
British Airways Fundamentals of Supervision
Grice, Renno & Associates Heavy Vehicle Recovery Course
National Joint Council for the Motor Vehicle Retail & Repair Industry Apprenticeship
British Airways/ Skills Testing Agency Qualification Course
Scania Automatic Transmission Training Course
St. John Ambulance First Aid at Work
British Airways Electrical/ Electronic Module
British Airways Hydraulic Module
Leyland Tiger Diagnosis & Repair Course
Leyland National 1 Diagnosis & Repair Course
Cummins Engine Top Set Course
Vestergaard Elephant De-icer Diagnosis & Repair Course
Douglas Aircraft Tractor TBL280 Service & Repair Course
City & Guilds of London Institute Motor Vehicle Craft Studies
City & Guilds of London Institute Heavy Vehicle Craft Studies
Deutz Engine Service Course
Member of the Society of Operation Engineers.
Member of the Institute of Road Transport Engineers.
Licenciaship of the City and Guilds Institute.
Registered Engineering Technician.
Interests Computers (Building repairing and using), reading and walking.
Personal Information
DRIVING LICENCES.
United Kingdom of Great Britain.
Large Goods Vehicle Class C+E
Passenger Carrying Vehicle + E
Car & Light Commercial
Canadian Class 1A licence
Forklift Truck
