I have seven years of experience in sales and customer service in the retail sector. During this time, I have developed strong problem solving skills that have enabled me to manage customer complaints, resolve conflicts, and increase customer satisfaction. I have also developed strong team building and leadership skills, and have worked with teams of up to twelve people.
In my current role as Corporate Sales & Marketing Executive, I have been responsible for leading my team in sales, customer service and marketing initiatives. I have implemented successful strategies to increase sales and customer loyalty, resulting in a 20% increase in sales over the past yea. I am also adept at analysing data to identify trends and make strategic decisions.
Ima looking for an organization where i can apply these skills and collaborate with like-minded team members to continue this trend of success.
Education and Professional Qualifications
Customer Service in Retail. CPD Online College, Uk. (2022)
Certification of Completion-Influencing skills in Business Growth. 1st CRT Group (2019)
Master of Science Degree (MSc.) Criminology. University of Ibadan Oyo State, Nigeria. (2015)
Bachelor of Science Degree (BSc.) Sociology. Adekunle Ajasin University Ondo State, Nigeria.(2012)
Skills
Presentation and proposals
Sales analysis reporting
CRM software proficiency
Sales training
Relationship management
Sales transaction and after-sales services
Product and service demonstration
Business development
Report writing skills
Retails sales campaign
Market competitive analysis
Complex negotiation
Corporate Sales & Marketing Executive at Proswiftcare Limited Lekki Lagos, Nigeria. From 2020 till date. Develop and execute strategies to increase sales and profit. Develop and maintain relationships with customers and business partners. Analyze market trends to identify potential opportunities for growth. Create and execute promotional campaigns to increase visibility and brand awareness. Established and managed relationships with government agencies on media and advertising, vendors, and stakeholders. Provide technical support to sales representatives. Plan and design seminars and training on products and services. monitor and analyze customer feedback to ensure satisfaction.
Corporate Sales Executive at Mega Plaza Shopping Mall, Victoria Island, Lagos Nigeria. From 2018-2020. Contacted customers via emails and phone calls to offer them product and services. Ensured efficient sales operations by creating and maintaining salesforce log of contacts, accounts, opportunities and conversation. Collaborated with marketing, advertising, and production heads to develop and implement plans effective for enhancing sales and overall company performance. Delivered sales pitches and presentation to customers highlighting the benefits of products to influence purchase. Conducted and researched information regarding market trends potential lead and sales opportunities.
Travelling,
Meeting new people
Playing chess
Swimming
