Education and Qualifications
B.A.: Bachelor of Arts
G.N.D. University, India (1998)
Secondary Certificate: Senior Secondary Curriculum
Govt. Girls Senior Secondary School (1995)
Counter Clerk Training, Post Office Ltd., UK (2005)
Network Centred Computing Curriculum Certificate, Grade A, Dehli, India (2000)
Experience
Assistant Manager / Counter Clerk
POST OFFICE LTD., Bilston, West Midlands, UK (2008 – date)
-Delivering a consistently high standard of customer service by assisting customers at the counter and selling various Post Office services such as car / home / life insurance
-Upon gaining a promotion to Assistant Manager, effectively leading and motivating a team of staff to maintain standards of service and complete all tasks in a time efficient manner
-Assisting customers to complete the necessary process for opening savings accounts and providing associated information and advice
-Coordinating a diverse range of letter and parcel delivery services, including international services and recommending the most suitable option to meet each customer’s individual requirement
-Utilizing strong communication and interpersonal skills to develop rapport with customers and to establish productive working relationships with colleagues at all levels
Customer Information Administrative Assistant
EDM GROUP, Wolverhampton, UK (2004 – 2008 )
-Efficiently scanning and sorting customer documents, ensuring that all confidential papers (hospitals, banks etc.) are handled in accordance with established policies, procedures and regulations.
-Periodically performing as a Team Leader, including delegating tasks to colleagues in accordance with skills / experience, checking staff worksheets, managing non-conformance and maintaining computer records
Checkout Operator
THE PINK SHOP, Wolverhampton, UK (2000 – 2004)
-Efficiently processing cash / card transactions at the till point and performing various stock control activities, such as counting, checking and organizing products
Cashier / Cash Handler (part-time)
MORRISONS SUPERMARKET, Walsall, UK (2004)
-Efficiently performing Cashier and cash handling duties in this fast-paced store while interacting with customers to develop positive relationships and encourage repeat business
Cashier
PANJAB SIND BANK, India (1998-2002)
-Listening patiently to customer’s problems, applying comprehensive product / services knowledge to provide satisfactory solutions, adding money to accounts as requested and responding to telephone queries
Languages
English, Punjab and Hindi
