Currently working as a CS Manager in the outsourcing activities department of Cosmote SA(telco).Responsible for the external partner's call centers regarding customer experience, KPIs,achieving goals and successfully complete projects.
Being dynamic and experienced in the field of customer service, I am always looking for new challenges.
I would like to be remembered by my colleagues for having communication skills, having leadership abilities, problem solving skills, empathy and patience and of course having adaptability in dynamic situations.
4 year degree in Applied Informatics
Data analytics professional certification by Google
AI for desicion makers and leaders by Skillsoft
AI Basics explorer journey by Deutsche Telecom
Project Management certification by New York College(greek branch)
Business administration seminar by Municipality of Kalamaria
Dynamic call center teams leadership Seminar by Cosmote SA
Branded Customer experience excellence Seminar by Deutsche Telecom
Leadership seminar "Leaders in action" by OTE group of companies
Customer service days 2016-2021
Customer service manager in the Outsourcing activities department in Cosmote SA(250 cs representatives). Responsible for the call centers of the outsourcing partners, guiding and supporting the outsourcing supervisors regarding project requirements. Organising and supporting projects for the outsourcing call centers in terms of customer service.Responsible for the KPIs of the external partner in the technical support field.
Previous role: Manager/Team leader of the VIP customers department in Cosmote SA(24 cs representatives). Guidance and management of the VIP customers team support representatives in commercial and technical issues. Meetings, huddle meetings, one to one, mentoring and coaching was a big part of the role.
Previous role: Team Leader/specialist of a technical support team of representatives in OTE Group SA.For 6 years in charge of a customer care team(15-20 cs representatives), Success in reaching goals and having excellent KPI performance.
More on request.
Outdoor sports.
Reading.
Being informed about finance and technology.
Having quality time with friends and family.
Travelling a lot, especially in Europe.
Cinema.
