Experienced customer service and business analyst with over 12 years diverse experience in business planning, intelligence and strategy. skillful with proven records in analysis, business process mapping, business reporting and social research.
Qualifications;
Master Entry Diploma in Management
Certificate of Continuing Professional Development (CPD)
Lean Six Sigma Green Belt Certificate
Higher National Diploma (HND)
Ordinary National Diploma (OND)
Secondary School Certificate
Skills
1. People Management Skill
2. Customer Experience
3. Self-Motivated
4. Strong Work Ethics
5. Ability to work under pressure.
Analyst, Customer Intelligence (MTN Nigeria Communication Plc): Responsible for data mining, data analysis, proactive reporting on service delivery gaps and recommendations for improvement as well as competitive intelligence research within and outside the telecom industry.
Analyst, Customer Experience (MTN Nigeria Communication Plc): Owns the delivery of insight on Customer Experience using various MTN products and services, making recommendation and implementation of changes to improve current business practice.
Quality Assurance Officer (MTN Nigeria Communication Plc: Ensure total compliance with policies and procedures in respect of quality and performance management as stated by the business. Also assist in checking revenue leakages, recommend appropriate measures and control to ensure continuous revenue assurance for the business.
Business Analysis Support (Workforce management), MTN Nigeria Communication plc: Assist in the effective implementation of policies and procedures relating to workforce management. Assist in scheduling activities to determine optimal staffing levels for all the call center work shifts so as to ensure service level goals and financial targets are met.
Prepaid and postpaid Customer Care Representative: Attend to and resolve customer enquiries, identify and resolve their queries promptly, Follow through on customer queries ensuring prompt resolution and feedback. Enlighten and educate customers on new products and initiatives.
Watching Football, wrestling and formula 1
Reading Novels
Assisting people with health challenges
