Experienced IT Professional Seeking Employment

" I am an experienced IT professional with over 13 years of expertise in IT Support, Systems Administration, and Infrastructure Management. My career has been defined by a commitment to delivering efficient, secure and user-friendly technological solutions. I hold a Higher National Diploma (HND) and National Diploma (ND) in Computer Science from The Federal Polytechnic Ado-Ekiti, Nigeria, verified by World Education Services (WES).

Throughout my career, I have successfully managed complex IT infrastructures, implemented automation processes that improved efficiency and resolved technical challenges with a focus on user satisfaction. My accomplishment include optimizing systems uptime by 30%, reducing network downtime by 30%, and leading the implementation of SharePoint collaboration platforms to enhance productivity by 20%. I have certifications in cybersecurity (ISC2), CompTIA Security+, and ITIL 4, showcasing my dedication to staying current in a rapidly evolving industry.

Known for my proactive problem-solving approach, excellent communication skills, and ability to manage multiple responsibilities under pressure, I am passionate about using technology to drive innovation and support organizational growth. "
Serial No: 208876

Skills keywords: it support specialist, system administrator, technical support, customer service, networking, shell scripts, collaborative teamwork skills, problem solver, remote support, windows, linux
Qualifications:

Higher National Diploma (HND) in Computer Science, Verified by WES (World Education Services)
The Federal Polytechnic Ado-Ekiti, Nigeria

National Diploma (ND) in Computer Science, Verified by WES (World Education Services)
The Federal Polytechnic Ado-Ekiti, Nigeria

Microsoft Information Protection & Compliance Administrator Associate (SC-400) Cert Prep - LinkedIn Learning | 2024

ITIL Learning - LinkedIn Learning | 2024

Inclusive Leadership - LinkedIn Learning | 2024

Certified in Cybersecurity - ISC2 | 2023

CompTIA Security+ SYO-601 - Udemy | 2023

ITIL 4 Fundamentals - Alison | 2023

Leadership & Management - Great Learning | 2022

Microsoft Azure Course - Great Learning | 2022

Personal Information:

What Inspires Me: I am inspired by problem-solving and creating impactful solutions that improve processes and enhance user experiences. I find motivation in learning new technologies and seeing how they can drive innovation and efficiency.

Hobbies and Pastimes: I enjoy exploring tech trends, reading about advancements in IT and cybersecurity, and participating in online tech forums. Outside of technology, I love travelling, playing chess, and engaging in community service initiatives.

What Makes Me Tick: I thrive in environments where I can take on challenges, collaborate with diverse teams, and continuously grow both professionally and personally. My drive comes from setting goals and working diligently to exceed them while helping others suceed along the way.

This combination of curiosity, determination, and passion for innovation defines my approach to work and life.

Management Skills:

I excel at managing tasks, teams, processes to achieve organizational goals efficiently. My management skills include:

Team Leadership: Effectively leading cross-functional teams, fostering collaboration, and mentoring team members to achieve collective success.

Project Coordination: Managing multiple projects simultaneously workflows to enhance efficiency and reduce redundancies.

Decision-Making: Analyzing complex situations and making informed decisions that align with organizational objectives.

Conflict Resolution: Addressing and resolving conflicts constructively to maintain a positive and productive environment.

Resource Allocation: Ensuring optimal use of resources to support business operations.

These skills have consistently enabled me to deliver results, build strong teams, and contribute to organizational success.

Professional Awards/Accolades:

System Uptime Enhancement: Improved overall system uptime by 30% through proactive monitoring and efficient troubleshooting protocols.

Automation Implementation: Reduced manual interventions by 40% by introducing automation tools, improving response times and operational efficiency.

Team Leadership: Successfully led a team to implement and manage SharePoint collaboration platforms, enhancing productivity and user experience by 20%.

Customer Satisfaction: Achieved a 95% SLA compliance rate by delivering timely and effective technical support.

Security Improvements: Strengthened network security, achieveing a 35% improvement by implementing robust access controls and monitoring systems.

Awards: Recognized for excellence in IT operations and support.

These achievements demonstrate my commitment to excellence, innovation and delivering impactful results.

  • IT Support Analyst
    Vosyn Inc, Ontario Canada ( Currently working )
    4 months ( Aug, 2024 - Jan, 2025 )
  • Senior Systems Administrator
    JMG Limited Nigeria ( Currently working )
    3 years, 0 months ( Jan, 2022 - Jan, 2025 )
  • Systems Administrator
    JMG Limited Nigeria ( Currently working )
    13 years, 7 months ( Jun, 2011 - Jan, 2025 )
Employment Sought: Any
Current Location: Lagos, Nigeria
Top 5 countries interested in working in: Botswana, Canada, Lesotho, Namibia, United States
Right to work in the following countries: Nigeria
Supplementary Information:

I am a dedicated professional committed to maintaining a healthy work-life balance while meeting professional goals. My career aspiration includes advancing in IT Systems administration and technical support roles, with focus on contributing to innovative projects and continuous learning.

I value a collaborative work environment that respects diversity and inclusivity. My family provides a strong support system, and I am open to relocating or working remotely to align with professional opportunities.

While I practice my faith privately, it enriches my principles of integrity, respect, and diligence. I am also passionate about using my skills to make a positive impact, whether through mentoring or volunteering for community-based IT initiatives.

My ultimate goal is to grow in a role that allows me to bring meaningful contributions to my team and organization while advancing my technical expertise.






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