Experienced IT professional with solid experience in MS

- Network and Infrastructure Management: configuration of network devices such as firewalls (Fortigate and Pfsense), routers (Aruba, Ubiquiti, TPlink and Ruckus), switches (HP, Aruba, TPlink) and knowledge of network protocols such as TCP/IP.

- Monitoring and Diagnosis: Experience in network monitoring tools and internet links such as Zabbix and Grafana, to monitor traffic, identify performance bottlenecks, detect failures and take proactive measures to avoid service interruptions.

- Server Management: Knowledge in configuring and administering servers, whether physical or virtual, including file servers, Active Directory, Microsoft Entra ID, DNS and DHCP, as well as operating systems such as Windows Server, Linux and virtualization (Hyper-V, DSM and VMware).

- Windows environment: advanced knowledge of operating systems such as Windows, Windows Server, administrative tools such as Active Directory, PowerShell, Power Automate, applications such as Word, Excel, Powerpoint, Onenote, Teams and Sharepoint.

- Information Security: experience in ensuring the security of an organizations information systems, including implementing firewalls, antivirus, intrusion detection systems and data security policies.

- Data Backup and Recovery: experience in configuring systems using cloud backup tools such as CrashPlan, Sharepoint, Onedrive and others.

- Technical Support: Experience providing on-site or virtual technical support (Teamviewer or Anydesk) to end users by troubleshooting software and hardware issues, answering questions, and providing training when needed.

- Cloud Computing: Experience working with cloud computing platforms such as Amazon Web Services (AWS), Microsoft Azure, including deployment, scalability and security of cloud applications.

- Problem Solving: Ability to investigate and resolve network and infrastructure problems efficiently, identifying the root cause and implementing long-term solutions.