I'm a customer service enthusiast with a passion for exceptional customer experience and I have highly transferable cross-industry experience in Business Relationship management, Customer Success management, IT Project Management, IT Service Management, Business development, Application development and support. I'm skilled in solving business problems and managing high performing multinational teams. I'm flexible and can adapt easily to any environment.
Qualifications:
Scrum Fundamentals Certified
ITIL V3 Foundation Certified
Oracle 9i Certified Professional(Retired)
Higher National Diploma, Physics/Electronics
Skills:
Relationship Management
Excellent communication
Project management
People management
Problem management
Service Management
Team leadership
Negotiation skills
IT Demand and Business Relationship Manager - 9mobile Telecoms - 2018 to Date: Strategic interface between IT and Business, responsible for ensuring that IT services are effectively delivered and providing visibility to senior management team.
Service Delivery - CWG Plc - 2007 to 2016: Held several roles from Application support consultant involved in implementation, customization using scripts and configuration files and providing first and second level support on Finacle Core banking application to bank customers to Group Service Manager responsible for operations of the service support team and involved in planning, staffing, coaching and coordinating service delivery and support teams in the organization.
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Listening to Music
Swimming
Snooker
Traveling
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